There can be a tremendous investment of time in using software, whether
"free" or not. Money too, often.
Those who work to write, port, and support free software also spend a
tremendous amount of time in doing that. Money too, often.
So both parties have a large investment, and it's easy but
counterproductive to get emotional about it. Take a deep breath, be
polite, and try to appreciate the other guy's problems. Otherwise it
just ends up creating more problems, and there are already enough.
Thanks.
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