apport information
** Attachment added: "acpidump.txt"
https://bugs.launchpad.net/bugs/2017642/+attachment/5668491/+files/acpidump.txt
** Changed in: linux (Ubuntu)
Status: Incomplete => Confirmed
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https://bugs.launchpad.net/bugs/2017642
Title:
USB webcam microphone not working
Status in linux package in Ubuntu:
Confirmed
Bug description:
I am running Lunar Lobster and have an issue with the microphone on my
Webcam. Note that the Webcam works fine under Windows and I also had
the same issue with Kinetic Kudu.
The output from uname is:
Linux xxxxxx-NUC5I5MYHE 6.2.0-20-generic #20-Ubuntu SMP
PREEMPT_DYNAMIC Thu Apr 6 07:48:48 UTC 2023 x86_64 x86_64 x86_64
GNU/Linux
The output from dmesg is:
[67778.690626] usb 2-1: new high-speed USB device number 7 using xhci_hcd
[67778.865817] usb 2-1: New USB device found, idVendor=0c45, idProduct=6368,
bcdDevice= 1.00
[67778.865832] usb 2-1: New USB device strings: Mfr=2, Product=1,
SerialNumber=3
[67778.865839] usb 2-1: Product: ACR010 USB Webcam
[67778.865844] usb 2-1: Manufacturer: Sonix Technology Co., Ltd.
[67778.865848] usb 2-1: SerialNumber: SN0001
[67778.876011] usb 2-1: Found UVC 1.00 device ACR010 USB Webcam (0c45:6368)
[67778.910721] input: ACR010 USB Webcam: ACR010 USB as
/devices/pci0000:00/0000:00:14.0/usb2/2-1/2-1:1.0/input/input15
[67778.941519] usb 2-1: 3:1: cannot get freq at ep 0x84
[67779.277854] usb 2-1: 3:1: cannot get freq at ep 0x84
[67779.340762] usb 2-1: 3:1: cannot get freq at ep 0x84
Please let me know if you need any more information or would like me to test
anything.
---
ProblemType: Bug
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: lfield 2332 F.... wireplumber
/dev/snd/controlC0: lfield 2332 F.... wireplumber
/dev/snd/controlC1: lfield 2332 F.... wireplumber
/dev/snd/seq: lfield 2325 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 23.04
InstallationDate: Installed on 2022-05-02 (358 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64
(20220419)
MachineType: Intel NUC5I5MYHE
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-20-generic
root=UUID=136b697c-2a98-4da5-a136-8c7e2501405e ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 6.2.0-20.20-generic 6.2.6
RelatedPackageVersions:
linux-restricted-modules-6.2.0-20-generic N/A
linux-backports-modules-6.2.0-20-generic N/A
linux-firmware 20230323.gitbcdcfbcf-0ubuntu1
Tags: lunar wayland-session
Uname: Linux 6.2.0-20-generic x86_64
UpgradeStatus: Upgraded to lunar on 2023-04-24 (1 days ago)
UserGroups: adm cdrom dip docker kvm lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/07/2015
dmi.bios.release: 5.6
dmi.bios.vendor: Intel Corporation
dmi.bios.version: MYBDWi5v.86A.0027.2015.1207.1917
dmi.board.name: NUC5i5MYBE
dmi.board.vendor: Intel Corporation
dmi.board.version: H47797-207
dmi.chassis.asset.tag: TTL
dmi.chassis.type: 3
dmi.chassis.vendor: Intel
dmi.modalias:
dmi:bvnIntelCorporation:bvrMYBDWi5v.86A.0027.2015.1207.1917:bd12/07/2015:br5.6:svnIntel:pnNUC5I5MYHE:pvr:rvnIntelCorporation:rnNUC5i5MYBE:rvrH47797-207:cvnIntel:ct3:cvr:sku:
dmi.product.family: Intel NUC
dmi.product.name: NUC5I5MYHE
dmi.sys.vendor: Intel
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