Nathan Jackson, could you please confirm this issue exists with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:
apport-collect -p linux <replace-with-bug-number> Also, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags: kernel-fixed-upstream kernel-fixed-upstream-VERSION-NUMBER where VERSION-NUMBER is the version number of the kernel you tested. For example: kernel-fixed-upstream-v3.11-rc4 This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag: needs-upstream-testing If the mainline kernel does not fix this bug, please add the following tags: kernel-bug-exists-upstream kernel-bug-exists-upstream-VERSION-NUMBER As well, please remove the tag: needs-upstream-testing If you are unable to test the mainline kernel, please comment as to why specifically you were unable to test it and add the following tags: kernel-unable-to-test-upstream kernel-unable-to-test-upstream-VERSION-NUMBER Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding. ** Description changed: - Hello, I have found an issue that appears to be in the kernel. I have a - Dell Studio 1569 and I am running Ubuntu 12.04.1 LTS. The problems - arise at system shutdown. I have attempted numberous searches and - different methods of fixing the bug. + I have a Dell Studio 1569 and I am running Ubuntu 12.04.1 LTS. When I + attempt to shutdown my laptop, everything seems to go fine until "Will + now Halt." (in the case of shutting down) or "Will now restart." (in the + case of restarting). The system just hangs at this point and does not + power off. If you wait approximately 22s, the kernel starts complaining + about a soft lockup. I have tried shutting down from the menu, terminal, + as root, etc and even changing runlevels to initiate a shutdown. - When I attempt to shutdown my laptop, everything seems to go fine until - "Will now Halt." (in the case of shutting down) or "Will now restart." - (in the case of restarting). The system just hangs at this point and - does not power off. If you wait approximately 22s, the kernel starts - complaining about a soft lockup. - - I have tried shutting down from the menu, terminal, as root, etc and - even changing runlevels to initiate a shutdown. - - I am using Ubuntu 12.04.1 LTS Desktop. - - Kernel: - linux-image-generic: - Installed: 3.2.0.32.35linux-image-generic: - Installed: 3.2.0.32.35 - Candidate: 3.2.0.32.35 - Version table: - *** 3.2.0.32.35 0 - 500 http://us.archive.ubuntu.com/ubuntu/ precise-updates/main amd64 Packages - 500 http://security.ubuntu.com/ubuntu/ precise-security/main amd64 Packages - 100 /var/lib/dpkg/status - 3.2.0.23.25 0 - 500 http://us.archive.ubuntu.com/ubuntu/ precise/main amd64 Packages - - I am willing to help in anyway I can! - --- + --- AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24. ApportVersion: 2.0.1-0ubuntu14 Architecture: amd64 ArecordDevices: - **** List of CAPTURE Hardware Devices **** - card 0: Intel [HDA Intel], device 0: ALC269 Analog [ALC269 Analog] - Subdevices: 1/1 - Subdevice #0: subdevice #0 + **** List of CAPTURE Hardware Devices **** + card 0: Intel [HDA Intel], device 0: ALC269 Analog [ALC269 Analog] + Subdevices: 1/1 + Subdevice #0: subdevice #0 AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC0: njackson 1834 F.... pulseaudio + USER PID ACCESS COMMAND + /dev/snd/controlC0: njackson 1834 F.... pulseaudio Card0.Amixer.info: - Card hw:0 'Intel'/'HDA Intel at 0xf0800000 irq 45' - Mixer name : 'Intel IbexPeak HDMI' - Components : 'HDA:10ec0269,10280417,00100004 HDA:80862804,80860101,00100000' - Controls : 35 - Simple ctrls : 12 + Card hw:0 'Intel'/'HDA Intel at 0xf0800000 irq 45' + Mixer name : 'Intel IbexPeak HDMI' + Components : 'HDA:10ec0269,10280417,00100004 HDA:80862804,80860101,00100000' + Controls : 35 + Simple ctrls : 12 DistroRelease: Ubuntu 12.04 HibernationDevice: RESUME=UUID=bb7e71f9-870d-4c91-9f29-8e9d8dd7c0e7 InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120823.1) Lsusb: - Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub - Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub - Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub - Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub - Bus 001 Device 003: ID 0c45:6418 Microdia + Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub + Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub + Bus 001 Device 003: ID 0c45:6418 Microdia MachineType: Dell Inc. Studio 1569 Package: linux (not installed) ProcEnviron: - TERM=xterm - PATH=(custom, no user) - LANG=en_US.UTF-8 - SHELL=/bin/bash + TERM=xterm + PATH=(custom, no user) + LANG=en_US.UTF-8 + SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-32-generic root=UUID=28941863-a94a-4d8f-af4c-5ab38c36a985 ro quiet splash acpi=debug acpi_backlight=vendor vt.handoff=7 ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30 RelatedPackageVersions: - linux-restricted-modules-3.2.0-32-generic N/A - linux-backports-modules-3.2.0-32-generic N/A - linux-firmware 1.79.1 + linux-restricted-modules-3.2.0-32-generic N/A + linux-backports-modules-3.2.0-32-generic N/A + linux-firmware 1.79.1 StagingDrivers: mei Tags: precise running-unity staging Uname: Linux 3.2.0-32-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 03/31/2011 dmi.bios.vendor: Dell Inc. dmi.bios.version: A09 dmi.board.name: 0R225F dmi.board.vendor: Dell Inc. dmi.board.version: A09 dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.chassis.version: A09 dmi.modalias: dmi:bvnDellInc.:bvrA09:bd03/31/2011:svnDellInc.:pnStudio1569:pvrA09:rvnDellInc.:rn0R225F:rvrA09:cvnDellInc.:ct8:cvrA09: dmi.product.name: Studio 1569 dmi.product.version: A09 dmi.sys.vendor: Dell Inc. ** Tags added: latest-bios-a09 needs-upstream-testing regression- potential ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1072350 Title: Ubuntu fails to Shutdown or Restart Status in “linux” package in Ubuntu: Incomplete Bug description: I have a Dell Studio 1569 and I am running Ubuntu 12.04.1 LTS. When I attempt to shutdown my laptop, everything seems to go fine until "Will now Halt." (in the case of shutting down) or "Will now restart." (in the case of restarting). The system just hangs at this point and does not power off. If you wait approximately 22s, the kernel starts complaining about a soft lockup. I have tried shutting down from the menu, terminal, as root, etc and even changing runlevels to initiate a shutdown. --- AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24. ApportVersion: 2.0.1-0ubuntu14 Architecture: amd64 ArecordDevices: **** List of CAPTURE Hardware Devices **** card 0: Intel [HDA Intel], device 0: ALC269 Analog [ALC269 Analog] Subdevices: 1/1 Subdevice #0: subdevice #0 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: njackson 1834 F.... pulseaudio Card0.Amixer.info: Card hw:0 'Intel'/'HDA Intel at 0xf0800000 irq 45' Mixer name : 'Intel IbexPeak HDMI' Components : 'HDA:10ec0269,10280417,00100004 HDA:80862804,80860101,00100000' Controls : 35 Simple ctrls : 12 DistroRelease: Ubuntu 12.04 HibernationDevice: RESUME=UUID=bb7e71f9-870d-4c91-9f29-8e9d8dd7c0e7 InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120823.1) Lsusb: Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub Bus 001 Device 003: ID 0c45:6418 Microdia MachineType: Dell Inc. Studio 1569 Package: linux (not installed) ProcEnviron: TERM=xterm PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-32-generic root=UUID=28941863-a94a-4d8f-af4c-5ab38c36a985 ro quiet splash acpi=debug acpi_backlight=vendor vt.handoff=7 ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30 RelatedPackageVersions: linux-restricted-modules-3.2.0-32-generic N/A linux-backports-modules-3.2.0-32-generic N/A linux-firmware 1.79.1 StagingDrivers: mei Tags: precise running-unity staging Uname: Linux 3.2.0-32-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 03/31/2011 dmi.bios.vendor: Dell Inc. dmi.bios.version: A09 dmi.board.name: 0R225F dmi.board.vendor: Dell Inc. dmi.board.version: A09 dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.chassis.version: A09 dmi.modalias: dmi:bvnDellInc.:bvrA09:bd03/31/2011:svnDellInc.:pnStudio1569:pvrA09:rvnDellInc.:rn0R225F:rvrA09:cvnDellInc.:ct8:cvrA09: dmi.product.name: Studio 1569 dmi.product.version: A09 dmi.sys.vendor: Dell Inc. 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