apport information

** Attachment added: "ProcEnviron.txt"
   
https://bugs.launchpad.net/bugs/1617897/+attachment/4729814/+files/ProcEnviron.txt

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https://bugs.launchpad.net/bugs/1617897

Title:
  ubuntu 16.04 bluetooth can't work

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  my bluetooth can't work on 16.04, and I can't find any bluetooth devices
  OS version:
  ubuntu 16.04

  kernel version:
  Ubuntu 4.4.0-36.55-generic 4.4.16

  lspci -vnvn
  04:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless 
Network Adapter [168c:0036] (rev 01)
        Subsystem: Lenovo QCA9565 / AR9565 Wireless Network Adapter [17aa:3026]
        Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR+ FastB2B- DisINTx-
        Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- 
<MAbort- >SERR- <PERR- INTx-
        Latency: 0, Cache Line Size: 32 bytes
        Interrupt: pin A routed to IRQ 18
        Region 0: Memory at f7200000 (64-bit, non-prefetchable) [size=512K]
        Expansion ROM at f7280000 [disabled] [size=64K]
        Capabilities: [40] Power Management version 2
                Flags: PMEClk- DSI- D1+ D2+ AuxCurrent=375mA 
PME(D0+,D1+,D2+,D3hot+,D3cold+)
                Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=0 PME-
        Capabilities: [50] MSI: Enable- Count=1/4 Maskable+ 64bit+
                Address: 0000000000000000  Data: 0000
                Masking: 00000000  Pending: 00000000
        Capabilities: [70] Express (v2) Endpoint, MSI 00
                DevCap: MaxPayload 128 bytes, PhantFunc 0, Latency L0s 
unlimited, L1 <64us
                        ExtTag- AttnBtn- AttnInd- PwrInd- RBE+ FLReset-
                DevCtl: Report errors: Correctable- Non-Fatal- Fatal- 
Unsupported-
                        RlxdOrd- ExtTag- PhantFunc- AuxPwr- NoSnoop-
                        MaxPayload 128 bytes, MaxReadReq 512 bytes
                DevSta: CorrErr- UncorrErr- FatalErr- UnsuppReq- AuxPwr+ 
TransPend-
                LnkCap: Port #0, Speed 2.5GT/s, Width x1, ASPM L0s L1, Exit 
Latency L0s <4us, L1 <64us
                        ClockPM- Surprise- LLActRep- BwNot- ASPMOptComp-
                LnkCtl: ASPM L0s L1 Enabled; RCB 64 bytes Disabled- CommClk+
                        ExtSynch- ClockPM- AutWidDis- BWInt- AutBWInt-
                LnkSta: Speed 2.5GT/s, Width x1, TrErr- Train- SlotClk+ 
DLActive- BWMgmt- ABWMgmt-
                DevCap2: Completion Timeout: Not Supported, TimeoutDis+, LTR-, 
OBFF Not Supported
                DevCtl2: Completion Timeout: 50us to 50ms, TimeoutDis-, LTR-, 
OBFF Disabled
                LnkCtl2: Target Link Speed: 2.5GT/s, EnterCompliance- SpeedDis-
                         Transmit Margin: Normal Operating Range, 
EnterModifiedCompliance- ComplianceSOS-
                         Compliance De-emphasis: -6dB
                LnkSta2: Current De-emphasis Level: -6dB, 
EqualizationComplete-, EqualizationPhase1-
                         EqualizationPhase2-, EqualizationPhase3-, 
LinkEqualizationRequest-
        Capabilities: [100 v1] Advanced Error Reporting
                UESta:  DLP- SDES- TLP- FCP- CmpltTO- CmpltAbrt- UnxCmplt- 
RxOF- MalfTLP- ECRC- UnsupReq- ACSViol-
                UEMsk:  DLP- SDES- TLP- FCP- CmpltTO- CmpltAbrt- UnxCmplt- 
RxOF- MalfTLP- ECRC- UnsupReq- ACSViol-
                UESvrt: DLP+ SDES+ TLP- FCP+ CmpltTO- CmpltAbrt- UnxCmplt- 
RxOF+ MalfTLP+ ECRC- UnsupReq- ACSViol-
                CESta:  RxErr- BadTLP- BadDLLP- Rollover- Timeout- NonFatalErr-
                CEMsk:  RxErr- BadTLP- BadDLLP- Rollover- Timeout- NonFatalErr+
                AERCap: First Error Pointer: 00, GenCap- CGenEn- ChkCap- ChkEn-
        Capabilities: [140 v1] Virtual Channel
                Caps:   LPEVC=0 RefClk=100ns PATEntryBits=1
                Arb:    Fixed- WRR32- WRR64- WRR128-
                Ctrl:   ArbSelect=Fixed
                Status: InProgress-
                VC0:    Caps:   PATOffset=00 MaxTimeSlots=1 RejSnoopTrans-
                        Arb:    Fixed- WRR32- WRR64- WRR128- TWRR128- WRR256-
                        Ctrl:   Enable+ ID=0 ArbSelect=Fixed TC/VC=01
                        Status: NegoPending- InProgress-
        Capabilities: [160 v1] Device Serial Number 00-00-00-00-00-00-00-00
        Kernel driver in use: ath9k
        Kernel modules: ath9k

  rfkill list all0: phy0: Wireless LAN
        Soft blocked: no
        Hard blocked: no

  root@kylin:~# modprobe -r ath9k
  root@kylin:~# modprobe ath9k btcoex_enable=1
  root@kylin:~# dmesg
  [10360.713793] ath9k: ath9k: Driver unloaded
  [10371.944735] cfg80211: World regulatory domain updated:
  [10371.944741] cfg80211:  DFS Master region: unset
  [10371.944744] cfg80211:   (start_freq - end_freq @ bandwidth), 
(max_antenna_gain, max_eirp), (dfs_cac_time)
  [10371.944748] cfg80211:   (2402000 KHz - 2472000 KHz @ 40000 KHz), (N/A, 
2000 mBm), (N/A)
  [10371.944751] cfg80211:   (2457000 KHz - 2482000 KHz @ 40000 KHz), (N/A, 
2000 mBm), (N/A)
  [10371.944753] cfg80211:   (2474000 KHz - 2494000 KHz @ 20000 KHz), (N/A, 
2000 mBm), (N/A)
  [10371.944757] cfg80211:   (5170000 KHz - 5250000 KHz @ 80000 KHz, 160000 KHz 
AUTO), (N/A, 2000 mBm), (N/A)
  [10371.944760] cfg80211:   (5250000 KHz - 5330000 KHz @ 80000 KHz, 160000 KHz 
AUTO), (N/A, 2000 mBm), (0 s)
  [10371.944762] cfg80211:   (5490000 KHz - 5730000 KHz @ 160000 KHz), (N/A, 
2000 mBm), (0 s)
  [10371.944765] cfg80211:   (5735000 KHz - 5835000 KHz @ 80000 KHz), (N/A, 
2000 mBm), (N/A)
  [10371.944768] cfg80211:   (57240000 KHz - 63720000 KHz @ 2160000 KHz), (N/A, 
0 mBm), (N/A)
  [10371.980340] ath: phy0: WB335 2-ANT card detected
  [10371.980346] ath: phy0: Set BT/WLAN RX diversity capability
  [10371.989226] ath: phy0: Enable LNA combining
  [10371.991578] ath: phy0: ASPM enabled: 0x43
  [10371.991581] ath: EEPROM regdomain: 0x65
  [10371.991582] ath: EEPROM indicates we should expect a direct regpair map
  [10371.991585] ath: Country alpha2 being used: 00
  [10371.991586] ath: Regpair used: 0x65
  [10371.992324] ieee80211 phy0: Selected rate control algorithm 'minstrel_ht'
  [10371.996969] ath9k 0000:04:00.0 wlp4s0: renamed from wlan0
  [10371.997394] ieee80211 phy0: Atheros AR9565 Rev:1 mem=0xffffc90001f00000, 
irq=18
  [10372.027978] IPv6: ADDRCONF(NETDEV_UP): wlp4s0: link is not ready
  [10372.042470] IPv6: ADDRCONF(NETDEV_UP): wlp4s0: link is not ready
  [10372.088335] IPv6: ADDRCONF(NETDEV_UP): wlp4s0: link is not ready
  --- 
  ApportVersion: 2.20.1-0ubuntu2.1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  kylin      3640 F.... pulseaudio
  DistroRelease: Ubuntu 16.04
  HibernationDevice: RESUME=UUID=e91d15d7-342e-4356-a805-54c2c2098abc
  InstallationDate: Installed on 2016-08-29 (0 days ago)
  InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 
(20160719)
  MachineType: LENOVO R2000T-I
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-36-generic 
root=UUID=f113e79a-a0b7-4f7a-84c0-b5644ae40e63 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 4.4.0-36.55-generic 4.4.16
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No 
PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-4.4.0-36-generic N/A
   linux-backports-modules-4.4.0-36-generic  N/A
   linux-firmware                            1.157.3
  RfKill:
   1: phy0: Wireless LAN
        Soft blocked: no
        Hard blocked: no
  Tags:  xenial
  Uname: Linux 4.4.0-36-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  _MarkForUpload: True
  dmi.bios.date: 08/12/2015
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: IV35R019 0.19
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: RN1402
  dmi.board.vendor: LENOVO
  dmi.board.version: To be filled by O.E.M.
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrIV35R0190.19:bd08/12/2015:svnLENOVO:pnR2000T-I:pvrTobefilledbyO.E.M.:rvnLENOVO:rnRN1402:rvrTobefilledbyO.E.M.:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: R2000T-I
  dmi.product.version: To be filled by O.E.M.
  dmi.sys.vendor: LENOVO

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