Saif Taifur Anwar, I'm closing this report, as your crash report is
manually attached (also, please don't compress/tar attachments as it
makes it harder for developers to review).
Please follow these instructions to have apport report a new bug about your
crash that can be dealt with by the automatic retracer. First, execute at a
cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y
dist-upgrade && sudo service apport start force_start=1
If you are running the Ubuntu Stable Release you might need to enable apport in
/etc/default/apport and restart. Now reproduce the crash, then open a terminal,
navigate to your /var/crash directory and file your report with:
sudo ubuntu-bug /var/crash/_my_crash_report.crash
where _my_crash_report.crash is the crash you would like to report. By
default, this sends the crash to the Ubuntu Error Tracker
infrastructure, which is different than Launchpad. For more on this,
please see https://wiki.ubuntu.com/ErrorTracker .
However, if after doing this you would still like to have a crash report posted
to Launchpad, for example to ease triage and add others to your report, one
would need to open the following file via a terminal:
sudo nano /etc/apport/crashdb.conf
and comment out the line:
'problem_types': ['Bug', 'Package'],
by changing it to:
# 'problem_types': ['Bug', 'Package'],
Save, close, and file the crash report via:
sudo ubuntu-bug /var/crash/FILENAME.crash
Where FILENAME is the actual name of the file found in the folder.
However, the process outlined above will deal with this issue more
Also, it wouldn't be most helpful to attach your crash report manually
to this report and reopen it.
Thank you for your help.
Helpful bug reporting tips:
** Changed in: linux (Ubuntu)
Importance: High => Undecided
** Changed in: linux (Ubuntu)
Status: Incomplete => Invalid
** Attachment removed: "crash and logs.tar.gz"
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
Ubuntu 16.04 Xenial hard crashing on ACER E3-11-P0D8
Status in linux package in Ubuntu:
About a month ago I installed the latest Ubuntu 16.04 Xenial on my
ACER E3-11-P0D8 laptop. Since then, it randomly freeze up while I
work. It generally takes 10-20 mins to do that.
Out of frustration, I started to change the kernel. It seems that
every >4.0 kernel is freezing up my system. Now i am stable at 3.19.8
from here: http://kernel.ubuntu.com/~kernel-ppa/mainline/
Please note: When using old kernel ( 3.19.8 ) i have no crash. But
when i use the latest one, it freeze up and i can not use anything (
no kernel panic, no terminal, nothing, keyboard mouse doesn't work ).
The freeze happens very randomly. It can take 5 mins or hours after
working. And it takes me to switch off the laptop and start it again.
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-24-generic 4.4.0-24.43
ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10
Uname: Linux 4.4.0-24-generic x86_64
USER PID ACCESS COMMAND
/dev/snd/controlC0: saif 1431 F.... pulseaudio
Date: Tue Jun 14 20:39:57 2016
InstallationDate: Installed on 2016-05-14 (31 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 04f2:b48a Chicony Electronics Co., Ltd
Bus 001 Device 002: ID 05e3:0608 Genesys Logic, Inc. Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer Aspire E3-112
ProcFB: 0 inteldrmfb
root=UUID=665e2c47-366b-4bc0-9142-8ae6796d1b72 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.vendor: Insyde Corp.
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.product.name: Aspire E3-112
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