The apport-collect command does not exist in the installer shell. So, can't run the command. Trying to save debug log but Ubuntu just support writing to floppy, web and mount folder. Attachment contains logfile for installing Ubuntu. It just has information until right before Ubuntu installer start working. We stuck at below dialog: ┌───────────────────┤ [!!] Detect and mount CD-ROM ├────────────────────┐ │ │ │ Your installation CD-ROM couldn't be mounted. This probably means │ │ that the CD-ROM was not in the drive. If so you can insert it and try │ │ again. │ │ │ │ Retry mounting the CD-ROM? │ │ │ │ <Yes> <No> │ │ │ └───────────────────────────────────────────────────────────────────────┘
** Attachment added: "Ubuntu installation log" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1638779/+attachment/4771549/+files/cdrom_log.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1638779 Title: [arm] Missing AHCI driver in Ubuntu Xenial Installer for ARM Status in linux package in Ubuntu: Incomplete Bug description: Download the media installation ISO file at https://www.ubuntu.com/download/server/arm and burn it to a CD-ROM. Then, put it into the SATA CD drive to install Ubuntu into Mustang/Merlin boards (XGene platform), the Installer does not detect the CD-ROM so it report a dialog with below content: "Your installation CD-ROM couldn't be mounted. This probably means that the CD-ROM was not in the drive. If so you can insert it and try again. Retry mounting the CD-ROM?". Investigate more on the installer media, I found that the AHCI driver is not enabled. Below steps I have done to check: - Mount ISO file and copy initrd.gz: # mkdir mnt # mount -o loop ubuntu-16.04.1-server-arm64.iso ./mnt # cp ./mnt/install/initrd.gz . - Extract initrd.gz: # gunzip initrd.gz # cpio -id < initrd - List the drivers/ata folder # ls lib/modules/4.4.0-31-generic/kernel/drivers block gpio gpu hid i2c input media mfd power regulator rtc usb video No lib/modules/4.4.0-31-generic/kernel/drivers/ata folder exist. Try to check with x86 installer media: # ls lib/modules/4.4.0-31-generic/kernel/drivers/ ata block char firewire gpio gpu hid hv i2c infiniband input media mfd net parport pcmcia power regulator rtc scsi tty usb video # lib/modules/4.4.0-31-generic/kernel/drivers/ata/ | grep ahci acard-ahci.ko ahci.ko ahci_platform.ko libahci.ko libahci_platform.ko Can you help to add AHCI support for Ubuntu ARM Media installer? Thanks, Thang Q. Nguyen PS: I submitted bug at https://bugs.launchpad.net/santacruz/+bug/1632559 but Thad asked to report here. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1638779/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
