** Changed in: linux (Ubuntu)
   Importance: Undecided => Medium

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  Plantronics Blackwire C520-M - Cannot get freq at ep 0x1, 0x81

Status in linux package in Ubuntu:

Bug description:
  Very similar to this:

  == the Problem ==
  Listening to sound on a vmware machine, hosted by Ubuntu, the devices 
freezes, and cannot listen to sound anymore, i have to connect/disconnect the 
  After i disconnect i get the logs:
  Aug  8 13:52:05 tim-lap-143 kernel: [112278.344893] usb 1-1: 1:1: cannot get 
freq at ep 0x81
  Aug  8 13:52:05 tim-lap-143 kernel: [112278.347094] usb 1-1: 2:1: cannot get 
freq at ep 0x1
  Aug  8 13:52:05 tim-lap-143 kernel: [112278.358786] usb 1-1: Warning! 
Unlikely big volume range (=8192), cval->res is probably wrong.
  Aug  8 13:52:05 tim-lap-143 kernel: [112278.358787] usb 1-1: [11] FU 
[Sidetone Playback Volume] ch = 1, val = 0/8192/1
  Aug  8 13:52:05 tim-lap-143 kernel: [112278.641980] input: Plantronics 
Plantronics C520-M as 
  Aug  8 13:52:05 tim-lap-143 kernel: [112278.702298] plantronics 
0003:047F:C036.000F: input,hiddev0,hidraw2: USB HID v1.11 Device [Plantronics 
Plantronics C520-M] on usb-0000:00:14.0-1/input3
  Aug  8 13:52:05 tim-lap-143 kernel: [112278.747708] usb 1-1: 2:1: cannot get 
freq at ep 0x1
  Aug  8 13:52:16 tim-lap-143 kernel: [112289.406154] usb 1-1: reset full-speed 
USB device number 19 using xhci_hcd
  Aug  8 13:52:16 tim-lap-143 kernel: [112289.906146] usb 1-1: reset full-speed 
USB device number 19 using xhci_hcd

  = The solution ==

  It is simple, add this USB ID to the
  sound/usb/quirks.c:snd_usb_get_sample_rate_quirk function.

  version signature: Ubuntu 4.10.0-28.32-generic 4.10.17

  ApportVersion: 2.20.4-0ubuntu4.5
  Architecture: amd64
   /dev/snd/pcmC0D0c:   mihai.cin...@3pillar.corp   2208 F...m pulseaudio
   /dev/snd/controlC0:  mihai.cin...@3pillar.corp   2208 F.... pulseaudio
  DistroRelease: Ubuntu 17.04
  HibernationDevice: RESUME=UUID=d363a75c-d8a4-467d-a576-a46b3c317861
  InstallationDate: Installed on 2017-06-22 (47 days ago)
  InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
  MachineType: Dell Inc. Precision 3510
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.10.0-28-generic 
root=/dev/mapper/ubuntu--vg-root ro quiet splash i915.enable_guc_loading=1 
i915.enable_guc_submission=1 intel_pstate=skylake_hwp i915.enable_psr=1 
i915.disable_power_well=0 i915.enable_rc6=0 vt.handoff=7
  ProcVersionSignature: Ubuntu 4.10.0-28.32-generic 4.10.17
   Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not 
accessible: Permission denied
   No PulseAudio daemon running, or not running as session daemon.
   linux-restricted-modules-4.10.0-28-generic N/A
   linux-backports-modules-4.10.0-28-generic  N/A
   linux-firmware                             1.164.1
  Tags:  zesty
  Uname: Linux 4.10.0-28-generic x86_64
  UpgradeStatus: Upgraded to zesty on 2017-07-21 (18 days ago)
  _MarkForUpload: True
  dmi.bios.date: 05/12/2017
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.14.4
  dmi.board.name: 00D283
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 9
  dmi.chassis.vendor: Dell Inc.
  dmi.product.name: Precision 3510
  dmi.sys.vendor: Dell Inc.

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