This sounds like bug 1738838. Please have a look at the video there and
tell us if you agree.
** Package changed: bluez (Ubuntu) => gnome-shell (Ubuntu)
** Changed in: gnome-shell (Ubuntu)
Status: New => Incomplete
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Bluetooth states off in systray while on
Status in gnome-shell package in Ubuntu:
The bluetooth indicator suggest that bluetooth is disabled (turned
off) while this is not the case. See screenshot 1. Only after opening
the bluetooth toggle, you can see the actual correct action: turn off.
See screenshot 2.
As far as I can remember, this behaviour has been introduced on 17.10.
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