apport information ** Tags added: apport-collected sylvia
** Description changed: I installed fresh from Mint 18.3 ISO today on my latitude E6410. After the no network install I set up a second monitor. Then I applied a bunch of level 1 and 2 updates. There were four level 3 updates: systemd 229-4ubuntu21.1, linix-firmware 1.157.16; linux-libc-dev 4.4.0-116.140, and linuxkernel 4.13.0-36.40-16.04.1. I installed them separately and rebooted after each one. After the kernel update the system booted up and briefly showed the sqaure mint logo then both screens went dark. I ran ubuntu-bug linux it reports the ** Problem in linux- image-4.13.0-36-generic The problem cannot be reported: This is not an official Linux package. Please remove any third party package and try again. cat /proc/version_signature Ubuntu 4.13.0-36.40~16.04.1-generic 4.13.13 alan@alan-Latitude-E6410 ~ $ I am booting now with the 4.10 version kernel that came with the iso. + --- + ApportVersion: 2.20.1-0ubuntu2.15 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC0: alan 1777 F.... pulseaudio + CurrentDesktop: MATE + DistroRelease: Linux 18.3 + HibernationDevice: RESUME=UUID=d536e87b-7a3c-48dc-9e30-ed32fc32e74a + InstallationDate: Installed on 2018-02-24 (1 days ago) + InstallationMedia: Linux Mint 18.3 "Sylvia" - Release amd64 20171124 + Lsusb: + Bus 002 Device 004: ID 0a5c:5800 Broadcom Corp. BCM5880 Secure Applications Processor + Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub + Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub + Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + MachineType: Dell Inc. Latitude E6410 + Package: linux (not installed) + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-36-generic root=UUID=b2b6da50-3200-491a-95d1-eeab4794941c ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 4.13.0-36.40~16.04.1-generic 4.13.13 + RelatedPackageVersions: + linux-restricted-modules-4.13.0-36-generic N/A + linux-backports-modules-4.13.0-36-generic N/A + linux-firmware 1.157.16 + Tags: sylvia + Uname: Linux 4.13.0-36-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 11/30/2011 + dmi.bios.vendor: Dell Inc. + dmi.bios.version: A11 + dmi.board.name: 0667CC + dmi.board.vendor: Dell Inc. + dmi.board.version: A01 + dmi.chassis.type: 9 + dmi.chassis.vendor: Dell Inc. + dmi.modalias: dmi:bvnDellInc.:bvrA11:bd11/30/2011:svnDellInc.:pnLatitudeE6410:pvr0001:rvnDellInc.:rn0667CC:rvrA01:cvnDellInc.:ct9:cvr: + dmi.product.name: Latitude E6410 + dmi.product.version: 0001 + dmi.sys.vendor: Dell Inc. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1751518/+attachment/5062971/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1751518 Title: video blanks after boot with dual monitors Status in linux package in Ubuntu: Incomplete Bug description: I installed fresh from Mint 18.3 ISO today on my latitude E6410. After the no network install I set up a second monitor. Then I applied a bunch of level 1 and 2 updates. There were four level 3 updates: systemd 229-4ubuntu21.1, linix-firmware 1.157.16; linux-libc-dev 4.4.0-116.140, and linuxkernel 4.13.0-36.40-16.04.1. I installed them separately and rebooted after each one. After the kernel update the system booted up and briefly showed the sqaure mint logo then both screens went dark. I ran ubuntu-bug linux it reports the ** Problem in linux- image-4.13.0-36-generic The problem cannot be reported: This is not an official Linux package. Please remove any third party package and try again. cat /proc/version_signature Ubuntu 4.13.0-36.40~16.04.1-generic 4.13.13 alan@alan-Latitude-E6410 ~ $ I am booting now with the 4.10 version kernel that came with the iso. --- ApportVersion: 2.20.1-0ubuntu2.15 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: alan 1777 F.... pulseaudio CurrentDesktop: MATE DistroRelease: Linux 18.3 HibernationDevice: RESUME=UUID=d536e87b-7a3c-48dc-9e30-ed32fc32e74a InstallationDate: Installed on 2018-02-24 (1 days ago) InstallationMedia: Linux Mint 18.3 "Sylvia" - Release amd64 20171124 Lsusb: Bus 002 Device 004: ID 0a5c:5800 Broadcom Corp. BCM5880 Secure Applications Processor Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. Latitude E6410 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-36-generic root=UUID=b2b6da50-3200-491a-95d1-eeab4794941c ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 4.13.0-36.40~16.04.1-generic 4.13.13 RelatedPackageVersions: linux-restricted-modules-4.13.0-36-generic N/A linux-backports-modules-4.13.0-36-generic N/A linux-firmware 1.157.16 Tags: sylvia Uname: Linux 4.13.0-36-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 11/30/2011 dmi.bios.vendor: Dell Inc. dmi.bios.version: A11 dmi.board.name: 0667CC dmi.board.vendor: Dell Inc. dmi.board.version: A01 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA11:bd11/30/2011:svnDellInc.:pnLatitudeE6410:pvr0001:rvnDellInc.:rn0667CC:rvrA01:cvnDellInc.:ct9:cvr: dmi.product.name: Latitude E6410 dmi.product.version: 0001 dmi.sys.vendor: Dell Inc. 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