** Summary changed: - Upgrade to Bionic and USB audio device no longer works + Upgrade to Bionic and USB audio devices no longer work
-- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-signed in Ubuntu. https://bugs.launchpad.net/bugs/1767181 Title: Upgrade to Bionic and USB audio devices no longer work Status in linux-signed package in Ubuntu: New Bug description: I use a Jabra Speak 510 USB audio device (speaker/mic) with my desktop for conference calls, hangouts, etc. Yesterday (and ever since I bought the device) I was able to use this device for audio output and input on Xenial. Today, after upgrading to Bionic, I am no longer able to use the device. Plugging it in shows that it's recognized correctly when plugging it into a USB3 port (via dmesg): [14066.244592] usb 3-2.4: new full-speed USB device number 7 using xhci_hcd [14066.365164] usb 3-2.4: New USB device found, idVendor=0b0e, idProduct=0420 [14066.365170] usb 3-2.4: New USB device strings: Mfr=0, Product=2, SerialNumber=3 [14066.365174] usb 3-2.4: Product: Jabra SPEAK 510 USB [14066.365178] usb 3-2.4: SerialNumber: 745C4B24EDD7020A00 [14133.075895] usb 3-2.1.4: USB disconnect, device number 5 [14145.362837] usb 3-2.4: USB disconnect, device number 7 [14194.218452] usb 3-2.1.3: new full-speed USB device number 8 using xhci_hcd [14194.338627] usb 3-2.1.3: New USB device found, idVendor=0b0e, idProduct=0420 [14194.338632] usb 3-2.1.3: New USB device strings: Mfr=0, Product=2, SerialNumber=3 [14194.338635] usb 3-2.1.3: Product: Jabra SPEAK 510 USB [14194.338637] usb 3-2.1.3: SerialNumber: 745C4B24EDD7020A00 [14240.079238] usb 3-2.1.3: USB disconnect, device number 8 [14269.993176] usb 3-2.1.3: new full-speed USB device number 9 using xhci_hcd [14270.131688] usb 3-2.1.3: New USB device found, idVendor=0b0e, idProduct=0420 [14270.131694] usb 3-2.1.3: New USB device strings: Mfr=0, Product=2, SerialNumber=3 [14270.131698] usb 3-2.1.3: Product: Jabra SPEAK 510 USB [14270.131702] usb 3-2.1.3: SerialNumber: 745C4B24EDD7020A00 And it appears on the USB bus: bladernr@galactica:~$ lsusb Bus 004 Device 003: ID 2109:0812 VIA Labs, Inc. VL812 Hub Bus 004 Device 002: ID 2109:0812 VIA Labs, Inc. VL812 Hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 004: ID 1050:0010 Yubico.com Yubikey Bus 003 Device 009: ID 0b0e:0420 GN Netcom Jabra SPEAK 510 Bus 003 Device 003: ID 2109:2812 VIA Labs, Inc. VL812 Hub Bus 003 Device 002: ID 2109:2812 VIA Labs, Inc. VL812 Hub Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 17f6:0860 Unicomp, Inc Bus 001 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver Bus 001 Device 004: ID 051d:0002 American Power Conversion Uninterruptible Power Supply Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub And when I open the sound settings (I am using Unity 7) the Jabra device appears as both an available input and output device. However, when I select it, and try a test sound, the output STILL comes out of the desktop's line-out and NOT the USB audio device. Likewise, on the Input tab, if I select the Jabra, no sound is detected when I speak. Thinking this might be because I'm using a USB hub, I disconnected the hub and plugged the device in directly to an onboard USB3 port but the problem persists. The device appears as an available output and input source, but sound does not come out of it (it still comes out the line-out despite the fact I have selected the USB device) and no sound is detected when testing the input side. I also plugged in a USB webcam that has a built in microphone, LIke the Jabra Speak 510, my USB webcam Microphone appears as an available input device and like the Jabra, no sound is detected when I select the webcam microphone. USB audio seems to be completely inoperative on Bionic. Looking at the Sound Settings menu, I notice that the title changes with each device I choose, however it does NOT change when I choose the USB devices. See attached screen shots for more info there. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: linux-image-4.15.0-20-generic 4.15.0-20.21 ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17 Uname: Linux 4.15.0-20-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.9-0ubuntu7 Architecture: amd64 CurrentDesktop: Unity:Unity7:ubuntu Date: Thu Apr 26 15:24:56 2018 InstallationDate: Installed on 2016-02-11 (805 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Alpha amd64 (20160210) SourcePackage: linux-signed UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-signed/+bug/1767181/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
