This bug is still present in Ubuntu 13.10 using the latest (stable)
3.12-1 kernel from the weekly kernel builds.
** Changed in: linux (Ubuntu)
Status: Expired => Confirmed
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https://bugs.launchpad.net/bugs/1102797
Title:
04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
Status in “linux” package in Ubuntu:
Confirmed
Bug description:
I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04,
32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh.
The scanner has not worked since and I can't figure out why.
I'm not quite sure which package to put this bug in. The wiki says
any hardware problems get assigned to the kernel, but my scanner shows
up in lsusb and shows up in /var/log/udev. That makes it sound like
the hardware is getting seen.
What doesn't work is sane-find-scanner, xsane, simple-scan, or
gscan2pdf. Nothing that actually interfaces with the scanner works.
Yes, I'm in the scanner and saned groups.
The USB device ID is 04c5:11a2. The device is in
/lib/udev/rules.d/40-libsane.rules. The backend is enabled in
/etc/sane.d/dll.conf.
The only bug-like event I see anywhere is in dmesg:
[12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd
[12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2
[12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2,
SerialNumber=0
[12864.453170] usb 3-4: Product: ScanSnap S1500
[12864.453172] usb 3-4: Manufacturer: Fujitsu
[12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep
desc says 255 microframes
[12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep
desc says 255 microframes
ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: sane 1.0.14-9
ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2
Uname: Linux 3.5.0-22-generic x86_64
ApportVersion: 2.6.1-0ubuntu9
Architecture: amd64
Date: Tue Jan 22 00:10:19 2013
EcryptfsInUse: Yes
MarkForUpload: True
SourcePackage: sane-frontends
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.10.2-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: ubuntu 3113 F.... pulseaudio
ubuntu 4968 F.... pulseaudio
/dev/snd/controlC0: ubuntu 3113 F.... pulseaudio
ubuntu 4968 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211
not found.
CasperVersion: 1.333
DistroRelease: Ubuntu 13.10
IwConfig:
eth0 no wireless extensions.
lo no wireless extensions.
LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615)
MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M.
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 nouveaufb
ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper
initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6
RelatedPackageVersions:
linux-restricted-modules-3.9.0-6-generic N/A
linux-backports-modules-3.9.0-6-generic N/A
linux-firmware 1.109
RfKill:
Tags: saucy
Uname: Linux 3.9.0-6-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 08/23/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F11
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: B75M-D3H
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB75M-D3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: To be filled by O.E.M.
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
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