Hi, Thank you for reply. About running the command to send error report to you, is there another way to export log and sent to you guys instead of sending log via network. The server is located in a local network behide firewall which block every outgoing package by security policy, opening outgoing IP and port isn't possible now. Can you provide the way to export as file and I can sent you a file back.
Regards, Trusty On Thu, Dec 27, 2018 at 1:35 PM Ubuntu Kernel Bot < kernel-team-...@canonical.com> wrote: > This bug is missing log files that will aid in diagnosing the problem. > While running an Ubuntu kernel (not a mainline or third-party kernel) > please enter the following command in a terminal window: > > apport-collect 1809864 > > and then change the status of the bug to 'Confirmed'. > > If, due to the nature of the issue you have encountered, you are unable > to run this command, please add a comment stating that fact and change > the bug status to 'Confirmed'. > > This change has been made by an automated script, maintained by the > Ubuntu Kernel Team. > > ** Changed in: linux (Ubuntu) > Status: New => Incomplete > > ** Tags added: xenial > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1809864 > > Title: > BUG: unable to handle kernel paging request at ffffffffc08a5550 > > Status in linux package in Ubuntu: > Incomplete > > Bug description: > # symptom > OS hang, able to ping. Must do hard reboot. > > # kernel info > Ubuntu 16.04.5 LTS > Kernel: Ubuntut 4.4.0-135.161-generic > > # Kernel log > Dec 27 11:42:02 fileserver7 kernel: [8092783.673329] BUG: unable to > handle kernel paging request at ffffffffc08a5550 > Dec 27 11:42:02 fileserver7 kernel: [8092783.673365] IP: > [<ffffffff811a7f6d>] __remove_mapping+0x8d/0x190 > Dec 27 11:42:02 fileserver7 kernel: [8092783.673394] PGD 1e0f067 PUD > 1e11067 PMD 84e42a067 PTE 0 > Dec 27 11:42:02 fileserver7 kernel: [8092783.673420] Oops: 0000 [#1] SMP > Dec 27 11:42:02 fileserver7 kernel: [8092783.673436] Modules linked in: > openafs(POE) binfmt_misc ufs qnx4 hfsplus hfs minix ntfs msdos jfs xfs > skx_edac edac_core x86_pkg_temp_thermal intel_powerclamp coretemp kvm_intel > kvm irqbypass ipmi_ssif joydev input_leds mei_me mei shpchp ioatdma dca > ipmi_si 8250_fintek ipmi_msghandler acpi_power_meter acpi_pad mac_hid > ib_iser rdma_cm iw_cm ib_cm ib_sa ib_mad ib_core ib_addr iscsi_tcp > libiscsi_tcp libiscsi scsi_transport_iscsi autofs4 btrfs raid10 raid0 > multipath linear raid456 async_raid6_recov async_memcpy async_pq async_xor > async_tx xor raid6_pq libcrc32c ses enclosure scsi_transport_sas raid1 > crct10dif_pclmul crc32_pclmul ghash_clmulni_intel aesni_intel aes_x86_64 > lrw hid_generic gf128mul glue_helper ablk_helper cryptd ast i2c_algo_bit > ttm drm_kms_helper i40e syscopyarea sysfillrect vxlan sysimgblt > ip6_udp_tunnel fb_sys_fops udp_tunnel ptp megaraid_sas nvme usbhid drm > pps_core ahci hid libahci wmi fjes [last unloaded: openafs] > Dec 27 11:42:02 fileserver7 kernel: [8092783.673861] CPU: 5 PID: 187 > Comm: kswapd0 Tainted: P B OE 4.4.0-135-generic #161-Ubuntu > Dec 27 11:42:02 fileserver7 kernel: [8092783.673892] Hardware name: > Supermicro SSG-6029P-E1CR12T/X11DPH-T, BIOS 2.1 06/15/2018 > Dec 27 11:42:02 fileserver7 kernel: [8092783.673919] task: > ffff881054c85500 ti: ffff8808518c8000 task.ti: ffff8808518c8000 > Dec 27 11:42:02 fileserver7 kernel: [8092783.673945] RIP: > 0010:[<ffffffff811a7f6d>] [<ffffffff811a7f6d>] __remove_mapping+0x8d/0x190 > Dec 27 11:42:02 fileserver7 kernel: [8092783.673978] RSP: > 0018:ffff8808518cba40 EFLAGS: 00010002 > Dec 27 11:42:02 fileserver7 kernel: [8092783.673998] RAX: > ffffffffc08a5500 RBX: ffffea00191c1500 RCX: 0000000000000246 > Dec 27 11:42:02 fileserver7 kernel: [8092783.674022] RDX: > 0000000000000000 RSI: 0000000000000000 RDI: ffff8807f9104d80 > Dec 27 11:42:02 fileserver7 kernel: [8092783.674047] RBP: > ffff8808518cba78 R08: 0000000000000000 R09: ffff8807f9104d68 > Dec 27 11:42:02 fileserver7 kernel: [8092783.674072] R10: > ffff8808518cb9f8 R11: 0000000000000000 R12: ffff8807f9104d80 > Dec 27 11:42:02 fileserver7 kernel: [8092783.674097] R13: > 0000000000000001 R14: ffff88084e39d800 R15: ffff8807f9104d68 > Dec 27 11:42:02 fileserver7 kernel: [8092783.674122] FS: > 0000000000000000(0000) GS:ffff88085cb40000(0000) knlGS:0000000000000000 > Dec 27 11:42:02 fileserver7 kernel: [8092783.674150] CS: 0010 DS: 0000 > ES: 0000 CR0: 0000000080050033 > Dec 27 11:42:02 fileserver7 kernel: [8092783.674171] CR2: > ffffffffc08a5550 CR3: 0000000844156000 CR4: 0000000000360670 > Dec 27 11:42:02 fileserver7 kernel: [8092783.674196] DR0: > 0000000000000000 DR1: 0000000000000000 DR2: 0000000000000000 > Dec 27 11:42:02 fileserver7 kernel: [8092783.674221] DR3: > 0000000000000000 DR6: 00000000fffe0ff0 DR7: 0000000000000400 > Dec 27 11:42:02 fileserver7 kernel: [8092783.674246] Stack: > Dec 27 11:42:02 fileserver7 kernel: [8092783.674256] ffffffff811d45f0 > 0000000000000000 ffff8808518cbe50 ffffea00191c1500 > Dec 27 11:42:02 fileserver7 kernel: [8092783.674286] ffff8808518cbc00 > ffffea00191c1520 ffff8808518cbb28 ffff8808518cbb78 > Dec 27 11:42:02 fileserver7 kernel: [8092783.674317] ffffffff811aaf43 > ffff881054c85500 0000000100000001 ffff88087fffbf80 > Dec 27 11:42:02 fileserver7 kernel: [8092783.674348] Call Trace: > Dec 27 11:42:02 fileserver7 kernel: [8092783.674363] > [<ffffffff811d45f0>] ? page_get_anon_vma+0x80/0x80 > Dec 27 11:42:02 fileserver7 kernel: [8092783.674388] > [<ffffffff811aaf43>] shrink_page_list+0x453/0x7a0 > Dec 27 11:42:02 fileserver7 kernel: [8092783.674411] > [<ffffffff811ab939>] shrink_inactive_list+0x209/0x520 > Dec 27 11:42:02 fileserver7 kernel: [8092783.674434] > [<ffffffff811ac5ce>] shrink_lruvec+0x58e/0x760 > Dec 27 11:42:02 fileserver7 kernel: [8092783.674457] > [<ffffffff81850bd1>] ? __schedule+0x301/0x7f0 > Dec 27 11:42:02 fileserver7 kernel: [8092783.674486] > [<ffffffff8111bf4c>] ? css_next_descendant_pre+0x4c/0x60 > Dec 27 11:42:02 fileserver7 kernel: [8092783.675452] > [<ffffffff8111bf4c>] ? css_next_descendant_pre+0x4c/0x60 > Dec 27 11:42:02 fileserver7 kernel: [8092783.676382] > [<ffffffff811ac88f>] shrink_zone+0xef/0x2e0 > Dec 27 11:42:02 fileserver7 kernel: [8092783.677311] > [<ffffffff811adafe>] kswapd+0x51e/0x990 > Dec 27 11:42:02 fileserver7 kernel: [8092783.678220] > [<ffffffff811ad5e0>] ? mem_cgroup_shrink_node_zone+0x1c0/0x1c0 > Dec 27 11:42:02 fileserver7 kernel: [8092783.679116] > [<ffffffff810a4dc7>] kthread+0xe7/0x100 > Dec 27 11:42:02 fileserver7 kernel: [8092783.679992] > [<ffffffff81850bd1>] ? __schedule+0x301/0x7f0 > Dec 27 11:42:02 fileserver7 kernel: [8092783.680859] > [<ffffffff810a4ce0>] ? kthread_create_on_node+0x1e0/0x1e0 > Dec 27 11:42:02 fileserver7 kernel: [8092783.681715] > [<ffffffff81855735>] ret_from_fork+0x55/0x80 > Dec 27 11:42:02 fileserver7 kernel: [8092783.682556] > [<ffffffff810a4ce0>] ? kthread_create_on_node+0x1e0/0x1e0 > Dec 27 11:42:02 fileserver7 kernel: [8092783.683390] Code: 53 1c 83 f8 > 02 0f 85 99 00 00 00 48 8b 03 a8 10 0f 85 87 00 00 00 48 8b 03 f6 c4 80 0f > 85 9a 00 00 00 49 8b 47 68 31 f6 45 84 ed <4c> 8b 40 50 74 19 48 8b 03 a9 > 00 00 04 00 75 0f 49 8b 47 70 a9 > Dec 27 11:42:02 fileserver7 kernel: [8092783.685188] RIP > [<ffffffff811a7f6d>] __remove_mapping+0x8d/0x190 > Dec 27 11:42:02 fileserver7 kernel: [8092783.686057] RSP > <ffff8808518cba40> > Dec 27 11:42:02 fileserver7 kernel: [8092783.686915] CR2: > ffffffffc08a5550 > Dec 27 11:42:02 fileserver7 kernel: [8092783.690895] ---[ end trace > 570a370611a65dbf ]--- > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1809864/+subscriptions > > Launchpad-Notification-Type: bug > Launchpad-Bug: distribution=ubuntu; sourcepackage=linux; component=main; > status=Incomplete; importance=Undecided; assignee=None; > Launchpad-Bug-Tags: xenial > Launchpad-Bug-Information-Type: Public > Launchpad-Bug-Private: no > Launchpad-Bug-Security-Vulnerability: no > Launchpad-Bug-Commenters: trusty-ch ubuntu-kernel-bot > Launchpad-Bug-Reporter: trusty ch (trusty-ch) > Launchpad-Bug-Modifier: Ubuntu Kernel Bot (ubuntu-kernel-bot) > Launchpad-Message-Rationale: Subscriber > Launchpad-Message-For: trusty-ch > -- Trustee Charoenkorn -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1809864 Title: BUG: unable to handle kernel paging request at ffffffffc08a5550 Status in linux package in Ubuntu: Incomplete Bug description: # symptom OS hang, able to ping. Must do hard reboot. # kernel info Ubuntu 16.04.5 LTS Kernel: Ubuntut 4.4.0-135.161-generic # Kernel log Dec 27 11:42:02 fileserver7 kernel: [8092783.673329] BUG: unable to handle kernel paging request at ffffffffc08a5550 Dec 27 11:42:02 fileserver7 kernel: [8092783.673365] IP: [<ffffffff811a7f6d>] __remove_mapping+0x8d/0x190 Dec 27 11:42:02 fileserver7 kernel: [8092783.673394] PGD 1e0f067 PUD 1e11067 PMD 84e42a067 PTE 0 Dec 27 11:42:02 fileserver7 kernel: [8092783.673420] Oops: 0000 [#1] SMP Dec 27 11:42:02 fileserver7 kernel: [8092783.673436] Modules linked in: openafs(POE) binfmt_misc ufs qnx4 hfsplus hfs minix ntfs msdos jfs xfs skx_edac edac_core x86_pkg_temp_thermal intel_powerclamp coretemp kvm_intel kvm irqbypass ipmi_ssif joydev input_leds mei_me mei shpchp ioatdma dca ipmi_si 8250_fintek ipmi_msghandler acpi_power_meter acpi_pad mac_hid ib_iser rdma_cm iw_cm ib_cm ib_sa ib_mad ib_core ib_addr iscsi_tcp libiscsi_tcp libiscsi scsi_transport_iscsi autofs4 btrfs raid10 raid0 multipath linear raid456 async_raid6_recov async_memcpy async_pq async_xor async_tx xor raid6_pq libcrc32c ses enclosure scsi_transport_sas raid1 crct10dif_pclmul crc32_pclmul ghash_clmulni_intel aesni_intel aes_x86_64 lrw hid_generic gf128mul glue_helper ablk_helper cryptd ast i2c_algo_bit ttm drm_kms_helper i40e syscopyarea sysfillrect vxlan sysimgblt ip6_udp_tunnel fb_sys_fops udp_tunnel ptp megaraid_sas nvme usbhid drm pps_core ahci hid libahci wmi fjes [last unloaded: openafs] Dec 27 11:42:02 fileserver7 kernel: [8092783.673861] CPU: 5 PID: 187 Comm: kswapd0 Tainted: P B OE 4.4.0-135-generic #161-Ubuntu Dec 27 11:42:02 fileserver7 kernel: [8092783.673892] Hardware name: Supermicro SSG-6029P-E1CR12T/X11DPH-T, BIOS 2.1 06/15/2018 Dec 27 11:42:02 fileserver7 kernel: [8092783.673919] task: ffff881054c85500 ti: ffff8808518c8000 task.ti: ffff8808518c8000 Dec 27 11:42:02 fileserver7 kernel: [8092783.673945] RIP: 0010:[<ffffffff811a7f6d>] [<ffffffff811a7f6d>] __remove_mapping+0x8d/0x190 Dec 27 11:42:02 fileserver7 kernel: [8092783.673978] RSP: 0018:ffff8808518cba40 EFLAGS: 00010002 Dec 27 11:42:02 fileserver7 kernel: [8092783.673998] RAX: ffffffffc08a5500 RBX: ffffea00191c1500 RCX: 0000000000000246 Dec 27 11:42:02 fileserver7 kernel: [8092783.674022] RDX: 0000000000000000 RSI: 0000000000000000 RDI: ffff8807f9104d80 Dec 27 11:42:02 fileserver7 kernel: [8092783.674047] RBP: ffff8808518cba78 R08: 0000000000000000 R09: ffff8807f9104d68 Dec 27 11:42:02 fileserver7 kernel: [8092783.674072] R10: ffff8808518cb9f8 R11: 0000000000000000 R12: ffff8807f9104d80 Dec 27 11:42:02 fileserver7 kernel: [8092783.674097] R13: 0000000000000001 R14: ffff88084e39d800 R15: ffff8807f9104d68 Dec 27 11:42:02 fileserver7 kernel: [8092783.674122] FS: 0000000000000000(0000) GS:ffff88085cb40000(0000) knlGS:0000000000000000 Dec 27 11:42:02 fileserver7 kernel: [8092783.674150] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033 Dec 27 11:42:02 fileserver7 kernel: [8092783.674171] CR2: ffffffffc08a5550 CR3: 0000000844156000 CR4: 0000000000360670 Dec 27 11:42:02 fileserver7 kernel: [8092783.674196] DR0: 0000000000000000 DR1: 0000000000000000 DR2: 0000000000000000 Dec 27 11:42:02 fileserver7 kernel: [8092783.674221] DR3: 0000000000000000 DR6: 00000000fffe0ff0 DR7: 0000000000000400 Dec 27 11:42:02 fileserver7 kernel: [8092783.674246] Stack: Dec 27 11:42:02 fileserver7 kernel: [8092783.674256] ffffffff811d45f0 0000000000000000 ffff8808518cbe50 ffffea00191c1500 Dec 27 11:42:02 fileserver7 kernel: [8092783.674286] ffff8808518cbc00 ffffea00191c1520 ffff8808518cbb28 ffff8808518cbb78 Dec 27 11:42:02 fileserver7 kernel: [8092783.674317] ffffffff811aaf43 ffff881054c85500 0000000100000001 ffff88087fffbf80 Dec 27 11:42:02 fileserver7 kernel: [8092783.674348] Call Trace: Dec 27 11:42:02 fileserver7 kernel: [8092783.674363] [<ffffffff811d45f0>] ? page_get_anon_vma+0x80/0x80 Dec 27 11:42:02 fileserver7 kernel: [8092783.674388] [<ffffffff811aaf43>] shrink_page_list+0x453/0x7a0 Dec 27 11:42:02 fileserver7 kernel: [8092783.674411] [<ffffffff811ab939>] shrink_inactive_list+0x209/0x520 Dec 27 11:42:02 fileserver7 kernel: [8092783.674434] [<ffffffff811ac5ce>] shrink_lruvec+0x58e/0x760 Dec 27 11:42:02 fileserver7 kernel: [8092783.674457] [<ffffffff81850bd1>] ? __schedule+0x301/0x7f0 Dec 27 11:42:02 fileserver7 kernel: [8092783.674486] [<ffffffff8111bf4c>] ? css_next_descendant_pre+0x4c/0x60 Dec 27 11:42:02 fileserver7 kernel: [8092783.675452] [<ffffffff8111bf4c>] ? css_next_descendant_pre+0x4c/0x60 Dec 27 11:42:02 fileserver7 kernel: [8092783.676382] [<ffffffff811ac88f>] shrink_zone+0xef/0x2e0 Dec 27 11:42:02 fileserver7 kernel: [8092783.677311] [<ffffffff811adafe>] kswapd+0x51e/0x990 Dec 27 11:42:02 fileserver7 kernel: [8092783.678220] [<ffffffff811ad5e0>] ? mem_cgroup_shrink_node_zone+0x1c0/0x1c0 Dec 27 11:42:02 fileserver7 kernel: [8092783.679116] [<ffffffff810a4dc7>] kthread+0xe7/0x100 Dec 27 11:42:02 fileserver7 kernel: [8092783.679992] [<ffffffff81850bd1>] ? __schedule+0x301/0x7f0 Dec 27 11:42:02 fileserver7 kernel: [8092783.680859] [<ffffffff810a4ce0>] ? kthread_create_on_node+0x1e0/0x1e0 Dec 27 11:42:02 fileserver7 kernel: [8092783.681715] [<ffffffff81855735>] ret_from_fork+0x55/0x80 Dec 27 11:42:02 fileserver7 kernel: [8092783.682556] [<ffffffff810a4ce0>] ? kthread_create_on_node+0x1e0/0x1e0 Dec 27 11:42:02 fileserver7 kernel: [8092783.683390] Code: 53 1c 83 f8 02 0f 85 99 00 00 00 48 8b 03 a8 10 0f 85 87 00 00 00 48 8b 03 f6 c4 80 0f 85 9a 00 00 00 49 8b 47 68 31 f6 45 84 ed <4c> 8b 40 50 74 19 48 8b 03 a9 00 00 04 00 75 0f 49 8b 47 70 a9 Dec 27 11:42:02 fileserver7 kernel: [8092783.685188] RIP [<ffffffff811a7f6d>] __remove_mapping+0x8d/0x190 Dec 27 11:42:02 fileserver7 kernel: [8092783.686057] RSP <ffff8808518cba40> Dec 27 11:42:02 fileserver7 kernel: [8092783.686915] CR2: ffffffffc08a5550 Dec 27 11:42:02 fileserver7 kernel: [8092783.690895] ---[ end trace 570a370611a65dbf ]--- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1809864/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
