Please collect some logs, let us check if oem-audio-dkms is installed or not on your machine.
dpkg --list > /tmp/dpkg-list.txt dkms status > /tmp/dkms-status.txt modinfo snd_hda_intel > /tmp/modinfo-hda-intel.txt Then upload the 3 files to launchpad. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1818275 Title: Dell Inspiron 15-3552 PCI/internal sound card not detected Status in linux package in Ubuntu: Confirmed Bug description: in sound settings there is only dummy output, everything worked until today ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: alsa-base 1.0.25+dfsg-0ubuntu4 ProcVersionSignature: Ubuntu 3.13.0-165.215-generic 3.13.11-ckt39 Uname: Linux 3.13.0-165-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.29 Architecture: amd64 AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1: CurrentDesktop: Unity Date: Fri Mar 1 18:54:52 2019 DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-trusty-amd64-20140620-0 InstallationDate: Installed on 2016-09-23 (889 days ago) InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20140620-04:25 PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Title: PCI/internal sound card not detected UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 06/02/2016 dmi.bios.vendor: Dell Inc. dmi.bios.version: 4.0.9 dmi.board.name: 0T14MC dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.chassis.version: Not Specified dmi.modalias: dmi:bvnDellInc.:bvr4.0.9:bd06/02/2016:svnDellInc.:pnInspiron15-3552:pvr4.0.9:rvnDellInc.:rn0T14MC:rvrA00:cvnDellInc.:ct8:cvrNotSpecified: dmi.product.name: Inspiron 15-3552 dmi.product.version: 4.0.9 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1818275/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
