apport information

** Attachment added: "ProcInterrupts.txt"
   
https://bugs.launchpad.net/bugs/1829934/+attachment/5265430/+files/ProcInterrupts.txt

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1829934

Title:
  No Sound in Asus ZenBook UX333FN with Ubuntu 18.04

Status in Ubuntu:
  Confirmed

Bug description:
  I deleted the pre-installed Win 10 and did a fresh install of Ubuntu
  18.04 in my Asus Zenbook UX333FN laptop last month. There has been no
  sound since then through the speakers or headphones. There was sound
  in Win 10.

  The Ubuntu release is
  Description:  Ubuntu 18.04.2 LTS
  Release:      18.04

  The output of 'cat /proc/version_signature' is :
  Ubuntu 4.18.0-20.21~18.04.1-generic 4.18.20
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.9-0ubuntu7.6
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  mugdha     4139 F.... pulseaudio
   /dev/snd/pcmC0D0c:   mugdha     4139 F...m pulseaudio
   /dev/snd/pcmC0D0p:   mugdha     4139 F...m pulseaudio
  CurrentDesktop: ubuntu:GNOME
  DistroRelease: Ubuntu 18.04
  InstallationDate: Installed on 2019-04-27 (24 days ago)
  InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 
(20190210)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 13d3:56cb IMC Networks 
   Bus 001 Device 002: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card 
Reader Controller
   Bus 001 Device 004: ID 8087:0aaa Intel Corp. 
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. ZenBook UX333FN_UX333FN
  NonfreeKernelModules: nvidia_modeset nvidia
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-20-generic 
root=UUID=5f4994e7-eb45-4891-aa98-fb1bcf8f2c6c ro quiet splash 
mem_sleep_default=deep vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-20.21~18.04.1-generic 4.18.20
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-20-generic N/A
   linux-backports-modules-4.18.0-20-generic  N/A
   linux-firmware                             1.173.6
  Tags:  bionic
  Uname: Linux 4.18.0-20-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm audio cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 11/14/2018
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: UX333FN.301
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: UX333FN
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrUX333FN.301:bd11/14/2018:svnASUSTeKCOMPUTERINC.:pnZenBookUX333FN_UX333FN:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX333FN:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: ZenBook
  dmi.product.name: ZenBook UX333FN_UX333FN
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.9-0ubuntu7.6
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  mugdha     4139 F.... pulseaudio
   /dev/snd/pcmC0D0p:   mugdha     4139 F...m pulseaudio
  CurrentDesktop: ubuntu:GNOME
  DistroRelease: Ubuntu 18.04
  InstallationDate: Installed on 2019-04-27 (24 days ago)
  InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 
(20190210)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 13d3:56cb IMC Networks 
   Bus 001 Device 002: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card 
Reader Controller
   Bus 001 Device 004: ID 8087:0aaa Intel Corp. 
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. ZenBook UX333FN_UX333FN
  NonfreeKernelModules: nvidia_modeset nvidia
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-20-generic 
root=UUID=5f4994e7-eb45-4891-aa98-fb1bcf8f2c6c ro quiet splash 
mem_sleep_default=deep vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-20.21~18.04.1-generic 4.18.20
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-20-generic N/A
   linux-backports-modules-4.18.0-20-generic  N/A
   linux-firmware                             1.173.6
  Tags:  bionic
  Uname: Linux 4.18.0-20-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm audio cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 11/14/2018
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: UX333FN.301
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: UX333FN
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrUX333FN.301:bd11/14/2018:svnASUSTeKCOMPUTERINC.:pnZenBookUX333FN_UX333FN:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX333FN:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.family: ZenBook
  dmi.product.name: ZenBook UX333FN_UX333FN
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+bug/1829934/+subscriptions

-- 
Mailing list: https://launchpad.net/~kernel-packages
Post to     : kernel-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~kernel-packages
More help   : https://help.launchpad.net/ListHelp

Reply via email to