This change was made by a bot.
** Changed in: linux (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1830930
Title:
USB 3 devices are not detected on thunderbolt 3
Status in linux package in Ubuntu:
Confirmed
Bug description:
I found a strange problem when trying to connect my Samsung T5 SSD.
If I connect it to the Thunderbolt port on my HP EliteDesk Mini G4,
with Thunderbolt at boot then the SSD is detected without issues.
If I unplug it and reconnect then it's not detected.
If I force the thunderbolt controller on (boltctl power -t 1) then I
can see the new USB host created in lsusb but the attached device is
not added. No additional events are shown in dmesg.
If I connect the device using another cable then it also doesn't work
I have a USB-C cable only rated to USB 2.0 speed then the device is
recognized without any issues.
Ubuntu 19.04, 5.0.0-15-generic
04:00.0 System peripheral: Intel Corporation JHL7540 Thunderbolt 3 NHI [Titan
Ridge 2C 2018] (rev 06)
3a:00.0 USB controller: Intel Corporation JHL7540 Thunderbolt 3 USB
Controller [Titan Ridge 2C 2018] (rev 06)
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ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: toby 1495 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.04
InstallationDate: Installed on 2019-04-27 (31 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64
(20190210)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 005: ID 8087:0aaa Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: HP HP EliteDesk 800 G4 DM 65W
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-15-generic
root=UUID=86b0f677-7a3e-4ea6-9d5c-fd7c57d1f964 ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.0.0-15.16-generic 5.0.6
RelatedPackageVersions:
linux-restricted-modules-5.0.0-15-generic N/A
linux-backports-modules-5.0.0-15-generic N/A
linux-firmware 1.178.1
Tags: disco
Uname: Linux 5.0.0-15-generic x86_64
UpgradeStatus: Upgraded to disco on 2019-05-26 (2 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 02/15/2019
dmi.bios.vendor: HP
dmi.bios.version: Q21 Ver. 02.06.03
dmi.board.name: 845A
dmi.board.vendor: HP
dmi.board.version: KBC Version 07.D2.00
dmi.chassis.asset.tag: 8CC84321CJ
dmi.chassis.type: 6
dmi.chassis.vendor: HP
dmi.modalias:
dmi:bvnHP:bvrQ21Ver.02.06.03:bd02/15/2019:svnHP:pnHPEliteDesk800G4DM65W:pvr:rvnHP:rn845A:rvrKBCVersion07.D2.00:cvnHP:ct6:cvr:
dmi.product.family: 103C_53307F HP EliteDesk
dmi.product.name: HP EliteDesk 800 G4 DM 65W
dmi.product.sku: 5BA07US#ABA
dmi.sys.vendor: HP
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