apport information ** Tags added: apport-collected
** Description changed: I recently installed Ubuntu 19.04 on this protab laptop. In the settings menu the sound output shows a headphone and a multichannel output option. There is no sound coming out of either system, despite there being sound detection demonstrated in the sound bars in the output menu moving with the playback audio. I have tried force restarting/reinstalling Alsa mixer and pulse audio and all the obvious things such as checking sound level settings. ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: gnome-control-center 1:3.32.2-0ubuntu1.1 ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15 Uname: Linux 5.0.0-23-generic x86_64 ApportVersion: 2.20.10-0ubuntu27.1 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Tue Aug 6 02:09:12 2019 ExecutablePath: /usr/bin/gnome-control-center InstallationDate: Installed on 2019-02-22 (164 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) ProcEnviron: LANGUAGE=en_AU:en PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_AU.UTF-8 SHELL=/bin/bash SourcePackage: gnome-control-center UpgradeStatus: Upgraded to disco on 2019-08-04 (1 days ago) + --- + ProblemType: Bug + ApportVersion: 2.20.10-0ubuntu27.1 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC1: adrian 1685 F.... pulseaudio + /dev/snd/controlC0: adrian 1685 F.... pulseaudio + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 19.04 + InstallationDate: Installed on 2019-02-22 (165 days ago) + InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) + MachineType: Visage Telecom Pty Ltd PTBNWXM14GRY + Package: linux (not installed) + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.0.0-23-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1 + ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15 + RelatedPackageVersions: + linux-restricted-modules-5.0.0-23-generic N/A + linux-backports-modules-5.0.0-23-generic N/A + linux-firmware 1.178.3 + Tags: disco + Uname: Linux 5.0.0-23-generic x86_64 + UpgradeStatus: Upgraded to disco on 2019-08-04 (2 days ago) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 11/04/2016 + dmi.bios.vendor: INSYDE Corp. + dmi.bios.version: PROTABx.WT314D.NANNGEN0 + dmi.board.asset.tag: Type2 - Board Asset Tag + dmi.board.name: Type2 - Board Product Name + dmi.board.vendor: Insyde + dmi.board.version: Type2 - Board Version + dmi.chassis.asset.tag: Chassis Asset Tag + dmi.chassis.type: 10 + dmi.chassis.vendor: Chassis Manufacturer + dmi.chassis.version: Chassis Version + dmi.modalias: dmi:bvnINSYDECorp.:bvrPROTABx.WT314D.NANNGEN0:bd11/04/2016:svnVisageTelecomPtyLtd:pnPTBNWXM14GRY:pvrType1-TBDbyOEM:rvnInsyde:rnType2-BoardProductName:rvrType2-BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion: + dmi.product.family: Type1 - Family + dmi.product.name: PTBNWXM14GRY + dmi.product.sku: Type1 - SKU0 + dmi.product.version: Type1 - TBD by OEM + dmi.sys.vendor: Visage Telecom Pty Ltd ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1839006/+attachment/5281239/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1839006 Title: No sound is playing from this laptop Status in linux package in Ubuntu: Confirmed Bug description: I recently installed Ubuntu 19.04 on this protab laptop. In the settings menu the sound output shows a headphone and a multichannel output option. There is no sound coming out of either system, despite there being sound detection demonstrated in the sound bars in the output menu moving with the playback audio. I have tried force restarting/reinstalling Alsa mixer and pulse audio and all the obvious things such as checking sound level settings. ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: gnome-control-center 1:3.32.2-0ubuntu1.1 ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15 Uname: Linux 5.0.0-23-generic x86_64 ApportVersion: 2.20.10-0ubuntu27.1 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Tue Aug 6 02:09:12 2019 ExecutablePath: /usr/bin/gnome-control-center InstallationDate: Installed on 2019-02-22 (164 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) ProcEnviron: LANGUAGE=en_AU:en PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_AU.UTF-8 SHELL=/bin/bash SourcePackage: gnome-control-center UpgradeStatus: Upgraded to disco on 2019-08-04 (1 days ago) --- ProblemType: Bug ApportVersion: 2.20.10-0ubuntu27.1 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: adrian 1685 F.... pulseaudio /dev/snd/controlC0: adrian 1685 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 19.04 InstallationDate: Installed on 2019-02-22 (165 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) MachineType: Visage Telecom Pty Ltd PTBNWXM14GRY Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.0.0-23-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15 RelatedPackageVersions: linux-restricted-modules-5.0.0-23-generic N/A linux-backports-modules-5.0.0-23-generic N/A linux-firmware 1.178.3 Tags: disco Uname: Linux 5.0.0-23-generic x86_64 UpgradeStatus: Upgraded to disco on 2019-08-04 (2 days ago) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 11/04/2016 dmi.bios.vendor: INSYDE Corp. dmi.bios.version: PROTABx.WT314D.NANNGEN0 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Type2 - Board Product Name dmi.board.vendor: Insyde dmi.board.version: Type2 - Board Version dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnINSYDECorp.:bvrPROTABx.WT314D.NANNGEN0:bd11/04/2016:svnVisageTelecomPtyLtd:pnPTBNWXM14GRY:pvrType1-TBDbyOEM:rvnInsyde:rnType2-BoardProductName:rvrType2-BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: Type1 - Family dmi.product.name: PTBNWXM14GRY dmi.product.sku: Type1 - SKU0 dmi.product.version: Type1 - TBD by OEM dmi.sys.vendor: Visage Telecom Pty Ltd To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1839006/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
