apport information

** Attachment added: "CurrentDmesg.txt"
   
https://bugs.launchpad.net/bugs/1859688/+attachment/5320623/+files/CurrentDmesg.txt

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https://bugs.launchpad.net/bugs/1859688

Title:
  Chip Realtek ALC1220 not working properly

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  The problem it is that the new ASUS motherboard doesn't works
  properly, the audio not sounds through the speakers how it shall.

  On "alsamixer" it shows that the card it is a "HDA Intel PCH" and the
  Chip "Realtek ALC1220"

  I read recently that this chip had some problems on users and my question is 
if there is any solution that you could know.
  It's now tested on Ubuntu 19.10; Kernel 5.3.26 (by the moment the S.O. 
doesn't upgrade the kernels to 5.4 or 5.5, and doesn't seems good idea make it 
manually)

  The PC configuration it is a monitor connected via hdmi and Speakers
  "2.1" with power via usb, and output on the second cable from this
  subwoofer. The result it is the sound being hear from left-speaker
  only and quite bad.

  Regards, I left you some extra information below:

  *-core
         descripción: Placa base
         producto: PRIME Z390-A
         fabricante: ASUSTeK COMPUTER INC.
         id físico: 0
         versión: Rev 1.xx
         serie: 190755509801753
         ranura: Default string
       *-firmware
            descripción: BIOS
            fabricante: American Megatrends Inc.
            id físico: 0
            versión: 1401
            date: 11/26/2019
            tamaño: 64KiB
            capacidad: 16MiB
            capacidades: pci apm upgrade shadowing cdboot bootselect 
socketedrom edd int13floppy1200 int13floppy720 int13floppy2880 int5printscreen 
int9keyboard int14serial int17printer acpi usb biosbootspecification uefi
       *-memory
            descripción: Memoria de sistema
            id físico: 4b
            ranura: Placa de sistema o placa base
            tamaño: 16GiB
          *-bank:0
               descripción: Project-Id-Version: lshwReport-Msgid-Bugs-To: FULL 
NAME <EMAIL@ADDRESS>PO-Revision-Date: 2012-03-14 06:38+0000Last-Translator: 
Paco Molinero <p...@byasl.com>Language-Team: Spanish <e...@li.org>MIME-Version: 
1.0Content-Type: text/plain; charset=UTF-8Content-Transfer-Encoding: 
8bitX-Launchpad-Export-Date: 2019-10-10 15:05+0000X-Generator: Launchpad (build 
af2eefe214bd95389a09b7c956720881bab16807)Project-Id-Version: 
lshwReport-Msgid-Bugs-To: FULL NAME <EMAIL@ADDRESS>PO-Revision-Date: 2012-03-14 
06:38+0000Last-Translator: Paco Molinero <p...@byasl.com>Language-Team: Spanish 
<e...@li.org>MIME-Version: 1.0Content-Type: text/plain; 
charset=UTF-8Content-Transfer-Encoding: 8bitX-Launchpad-Export-Date: 2019-10-10 
15:05+0000X-Generator: Launchpad (build 
af2eefe214bd95389a09b7c956720881bab16807) [vacío]
               id físico: 0
               ranura: ChannelA-DIMM1
          *-bank:1
               descripción: DIMM DDR4 Síncrono 3200 MHz (0,3 ns)
               producto: CMW16GX4M2C3200C16
               fabricante: Corsair
               id físico: 1
               serie: 00000000
               ranura: ChannelA-DIMM2
               tamaño: 8GiB
               anchura: 64 bits
               reloj: 3200MHz (0.3ns)
          *-bank:2
               descripción: Project-Id-Version: lshwReport-Msgid-Bugs-To: FULL 
NAME <EMAIL@ADDRESS>PO-Revision-Date: 2012-03-14 06:38+0000Last-Translator: 
Paco Molinero <p...@byasl.com>Language-Team: Spanish <e...@li.org>MIME-Version: 
1.0Content-Type: text/plain; charset=UTF-8Content-Transfer-Encoding: 
8bitX-Launchpad-Export-Date: 2019-10-10 15:05+0000X-Generator: Launchpad (build 
af2eefe214bd95389a09b7c956720881bab16807)Project-Id-Version: 
lshwReport-Msgid-Bugs-To: FULL NAME <EMAIL@ADDRESS>PO-Revision-Date: 2012-03-14 
06:38+0000Last-Translator: Paco Molinero <p...@byasl.com>Language-Team: Spanish 
<e...@li.org>MIME-Version: 1.0Content-Type: text/plain; 
charset=UTF-8Content-Transfer-Encoding: 8bitX-Launchpad-Export-Date: 2019-10-10 
15:05+0000X-Generator: Launchpad (build 
af2eefe214bd95389a09b7c956720881bab16807) [vacío]
               id físico: 2
               ranura: ChannelB-DIMM1
          *-bank:3
               descripción: DIMM DDR4 Síncrono 3200 MHz (0,3 ns)
               producto: CMW16GX4M2C3200C16
               fabricante: Corsair
               id físico: 3
               serie: 00000000
               ranura: ChannelB-DIMM2
               tamaño: 8GiB
               anchura: 64 bits
               reloj: 3200MHz (0.3ns)
       *-cache:0
            descripción: L1 caché
            id físico: 56
            ranura: L1 Cache
            tamaño: 256KiB
            capacidad: 256KiB
            capacidades: synchronous internal write-back unified
            configuración: level=1
       *-cache:1
            descripción: L2 caché
            id físico: 57
            ranura: L2 Cache
            tamaño: 1MiB
            capacidad: 1MiB
            capacidades: synchronous internal write-back unified
            configuración: level=2
       *-cache:2
            descripción: L3 caché
            id físico: 58
            ranura: L3 Cache
            tamaño: 6MiB
            capacidad: 6MiB
            capacidades: synchronous internal write-back unified
            configuración: level=3
       *-cpu
            descripción: CPU
            producto: Intel(R) Core(TM) i3-9100F CPU @ 3.60GHz
            fabricante: Intel Corp.
            id físico: 59
            información del bus: cpu@0
            versión: Intel(R) Core(TM) i3-9100F CPU @ 3.60GHz
            serie: To Be Filled By O.E.M.
            ranura: LGA1151
            tamaño: 4087MHz
            capacidad: 4200MHz
            anchura: 64 bits
            reloj: 100MHz
            capacidades: lm fpu fpu_exception wp vme de pse tsc msr pae mce cx8 
apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht 
tm pbe syscall nx pdpe1gb rdtscp x86-64 constant_tsc art arch_perfmon pebs bts 
rep_good nopl xtopology nonstop_tsc cpuid aperfmperf pni pclmulqdq dtes64 
monitor ds_cpl vmx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2 
x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm 
3dnowprefetch cpuid_fault epb invpcid_single pti ssbd ibrs ibpb stibp 
tpr_shadow vnmi flexpriority ept vpid ept_ad fsgsbase tsc_adjust bmi1 avx2 smep 
bmi2 erms invpcid mpx rdseed adx smap clflushopt intel_pt xsaveopt xsavec 
xgetbv1 xsaves dtherm ida arat pln pts hwp hwp_notify hwp_act_window hwp_epp 
md_clear flush_l1d cpufreq
            configuración: cores=4 enabledcores=4 threads=4
       *-pci
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.11-0ubuntu8.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC2:  carlos     1409 F.... pulseaudio
   /dev/snd/controlC0:  carlos     1409 F.... pulseaudio
   /dev/snd/pcmC0D0p:   carlos     1409 F...m pulseaudio
   /dev/snd/controlC1:  carlos     1409 F.... pulseaudio
  CurrentDesktop: ubuntu:GNOME
  DistroRelease: Ubuntu 19.10
  InstallationDate: Installed on 2020-01-10 (5 days ago)
  InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
  IwConfig:
   lo        no wireless extensions.
   
   eno1      no wireless extensions.
  MachineType: System manufacturer System Product Name
  NonfreeKernelModules: nvidia_modeset nvidia
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=es_ES.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 EFI VGA
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-26-generic 
root=UUID=12bb7f3e-26e9-4a52-9e0f-1c3821625de0 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 5.3.0-26.28-generic 5.3.13
  RelatedPackageVersions:
   linux-restricted-modules-5.3.0-26-generic N/A
   linux-backports-modules-5.3.0-26-generic  N/A
   linux-firmware                            1.183.3
  RfKill:
   
  Tags:  eoan
  Uname: Linux 5.3.0-26-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 11/26/2019
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 1401
  dmi.board.asset.tag: Default string
  dmi.board.name: PRIME Z390-A
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: Default string
  dmi.chassis.type: 3
  dmi.chassis.vendor: Default string
  dmi.chassis.version: Default string
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvr1401:bd11/26/2019:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnPRIMEZ390-A:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring:
  dmi.product.family: To be filled by O.E.M.
  dmi.product.name: System Product Name
  dmi.product.sku: ASUS_MB_CNL
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.11-0ubuntu8.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC2:  carlos     1409 F.... pulseaudio
   /dev/snd/controlC0:  carlos     1409 F.... pulseaudio
   /dev/snd/pcmC0D0p:   carlos     1409 F...m pulseaudio
   /dev/snd/controlC1:  carlos     1409 F.... pulseaudio
  CurrentDesktop: ubuntu:GNOME
  DistroRelease: Ubuntu 19.10
  InstallationDate: Installed on 2020-01-10 (5 days ago)
  InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
  IwConfig:
   lo        no wireless extensions.
   
   eno1      no wireless extensions.
  MachineType: System manufacturer System Product Name
  NonfreeKernelModules: nvidia_modeset nvidia
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=es_ES.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 EFI VGA
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-26-generic 
root=UUID=12bb7f3e-26e9-4a52-9e0f-1c3821625de0 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 5.3.0-26.28-generic 5.3.13
  RelatedPackageVersions:
   linux-restricted-modules-5.3.0-26-generic N/A
   linux-backports-modules-5.3.0-26-generic  N/A
   linux-firmware                            1.183.3
  RfKill:
   
  Tags:  eoan
  Uname: Linux 5.3.0-26-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 11/26/2019
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 1401
  dmi.board.asset.tag: Default string
  dmi.board.name: PRIME Z390-A
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: Default string
  dmi.chassis.type: 3
  dmi.chassis.vendor: Default string
  dmi.chassis.version: Default string
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvr1401:bd11/26/2019:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnPRIMEZ390-A:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring:
  dmi.product.family: To be filled by O.E.M.
  dmi.product.name: System Product Name
  dmi.product.sku: ASUS_MB_CNL
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer

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