This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1860791 and then change the status of the bug to 'Confirmed'. If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'. This change has been made by an automated script, maintained by the Ubuntu Kernel Team. ** Changed in: linux (Ubuntu) Status: New => Incomplete ** Tags added: eoan -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1860791 Title: Synaptics touchpad not working on fresh bionic .3 install on Acer Travelmate laptop Status in linux package in Ubuntu: Incomplete Bug description: On my Acer Travelmate laptop, the Synaptics touchpad does not work under either the live environment, or after installation (after all updates had been applied, which brought the kernel to version 5.3.0-26-generic). The touchscreen operated normally in both, so mouse control was still possible, but obviously it would be nice if the touchpad could operate correctly too. The work-around mentioned in comment #43 of LP: #1854798 caused the touchpad to operate normally, so this might at least be related to that issue. Possibly relevant info: $ uname -r 5.3.0-26-generic $ xinput --list ⎡ Virtual core pointer id=2 [master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)] ⎜ ↳ ELAN Touchscreen id=12 [slave pointer (2)] ⎜ ↳ SynPS/2 Synaptics TouchPad id=15 [slave pointer (2)] ⎣ Virtual core keyboard id=3 [master keyboard (2)] ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)] ↳ Power Button id=6 [slave keyboard (3)] ↳ Video Bus id=7 [slave keyboard (3)] ↳ Acer Wireless Radio Control id=8 [slave keyboard (3)] ↳ Power Button id=9 [slave keyboard (3)] ↳ Sleep Button id=10 [slave keyboard (3)] ↳ ELAN Touchscreen id=11 [slave keyboard (3)] ↳ HD WebCam: HD WebCam id=13 [slave keyboard (3)] ↳ AT Translated Set 2 keyboard id=14 [slave keyboard (3)] ↳ Acer WMI hotkeys id=16 [slave keyboard (3)] $ xinput --list-props 15 Device 'SynPS/2 Synaptics TouchPad': Device Enabled (168): 1 Coordinate Transformation Matrix (170): 1.000000, 0.000000, 0.000000, 0.000000, 1.000000, 0.000000, 0.000000, 0.000000, 1.000000 Device Accel Profile (303): 1 Device Accel Constant Deceleration (304): 2.500000 Device Accel Adaptive Deceleration (305): 1.000000 Device Accel Velocity Scaling (306): 12.500000 Synaptics Edges (310): 1583, 5357, 1370, 4480 Synaptics Finger (311): 25, 30, 0 Synaptics Tap Time (312): 180 Synaptics Tap Move (313): 250 Synaptics Tap Durations (314): 180, 180, 100 Synaptics ClickPad (315): 1 Synaptics Middle Button Timeout (316): 0 Synaptics Two-Finger Pressure (317): 282 Synaptics Two-Finger Width (318): 7 Synaptics Scrolling Distance (319): -113, 113 Synaptics Edge Scrolling (320): 0, 0, 0 Synaptics Two-Finger Scrolling (321): 1, 1 Synaptics Move Speed (322): 1.000000, 1.750000, 0.035186, 0.000000 Synaptics Off (323): 0 Synaptics Locked Drags (324): 0 Synaptics Locked Drags Timeout (325): 5000 Synaptics Tap Action (326): 0, 0, 0, 0, 1, 3, 2 Synaptics Click Action (327): 1, 3, 2 Synaptics Circular Scrolling (328): 0 Synaptics Circular Scrolling Distance (329): 0.100000 Synaptics Circular Scrolling Trigger (330): 0 Synaptics Circular Pad (331): 0 Synaptics Palm Detection (332): 1 Synaptics Palm Dimensions (333): 10, 200 Synaptics Coasting Speed (334): 20.000000, 50.000000 Synaptics Pressure Motion (335): 30, 160 Synaptics Pressure Motion Factor (336): 1.000000, 1.000000 Synaptics Resolution Detect (337): 1 Synaptics Grab Event Device (338): 0 Synaptics Gestures (339): 1 Synaptics Capabilities (340): 1, 0, 0, 1, 1, 1, 1 Synaptics Pad Resolution (341): 1, 1 Synaptics Area (342): 0, 0, 0, 0 Synaptics Soft Button Areas (343): 0, 0, 0, 0, 0, 0, 0, 0 Synaptics Noise Cancellation (344): 28, 28 Device Product ID (294): 2, 7 Device Node (293): "/dev/input/event10" $ dmesg | grep -i synaptics [ 4.259072] psmouse serio1: synaptics: queried max coordinates: x [..5664], y [..4732] [ 4.294150] psmouse serio1: synaptics: queried min coordinates: x [1276..], y [1118..] [ 4.294155] psmouse serio1: synaptics: Your touchpad () says it can support a different bus. If i2c-hid and hid-rmi are not used, you might want to try setting psmouse.synaptics_intertouch to 1 and report this to linux-in...@vger.kernel.org. [ 4.364769] psmouse serio1: synaptics: Touchpad model: 1, fw: 10.16, id: 0x1e2a1, caps: 0xf00223/0x840300/0x12e800/0x500000, board id: 3391, fw id: 2743540 [ 4.407222] input: SynPS/2 Synaptics TouchPad as /devices/platform/i8042/serio1/input/input6 $ lsusb Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller Bus 001 Device 004: ID 0408:a060 Quanta Computer, Inc. Bus 001 Device 003: ID 04f3:253d Elan Microelectronics Corp. Bus 001 Device 002: ID 8087:0a2a Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub dave@forever:~$ lspci 00:00.0 Host bridge: Intel Corporation Device 31f0 (rev 03) 00:00.1 Signal processing controller: Intel Corporation Device 318c (rev 03) 00:00.3 System peripheral: Intel Corporation Device 3190 (rev 03) 00:02.0 VGA compatible controller: Intel Corporation Device 3185 (rev 03) 00:0e.0 Audio device: Intel Corporation Device 3198 (rev 03) 00:0f.0 Communication controller: Intel Corporation Device 319a (rev 03) 00:12.0 SATA controller: Intel Corporation Device 31e3 (rev 03) 00:13.0 PCI bridge: Intel Corporation Device 31d8 (rev f3) 00:13.2 PCI bridge: Intel Corporation Device 31da (rev f3) 00:13.3 PCI bridge: Intel Corporation Device 31db (rev f3) 00:15.0 USB controller: Intel Corporation Device 31a8 (rev 03) 00:17.0 Signal processing controller: Intel Corporation Device 31b4 (rev 03) 00:17.1 Signal processing controller: Intel Corporation Device 31b6 (rev 03) 00:1c.0 SD Host controller: Intel Corporation Device 31cc (rev 03) 00:1f.0 ISA bridge: Intel Corporation Device 31e8 (rev 03) 00:1f.1 SMBus: Intel Corporation Device 31d4 (rev 03) 02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15) 03:00.0 Network controller: Intel Corporation Wireless 7265 (rev 59) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1860791/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp