I have run apport-collect 1870614 . I don't seem to be able to set the
bug status to 'Confirmed'.
Currently I am running 18.04. I intend to try upgrading to 20.04 once it
is released.
** Changed in: linux (Ubuntu)
Status: Incomplete => Confirmed
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https://bugs.launchpad.net/bugs/1870614
Title:
Unable to boot ubuntu 19.10 or newer on dell xps 9570
Status in linux package in Ubuntu:
Confirmed
Bug description:
Hi,
Since updating my dell xps 9570 (latest BIOS 1.15.0 and a few previous
versions) from 19.04 to 19.10 I have been unable to boot ubuntu. It
fails with the following error quickly flashing:
error: file `/boot/` not found
Then followed by:
error: cannot allocate kernel buffer.
error: you need to load the kernel first.
press any key to continue...
This occurs when doing an update from 19.04 to 19.10 and also when just
booting off a usb drive with 19.10.
When booting off the usb drive. The first error flashes quickly before
displaying the usb installer options. Selecting any install / boot
option results in the second error about kernel buffer.
I have tried all combinations of bios settings I can think of, such as
toggling secure boot and other options. The only thing that made a
difference is booting via USB with LEGACY EXTERNAL DEVICE BOOT. This
allows the installer to complete, but I cannot then boot off the hard
drive.
I have tried the same USB drive with 19.10 on a Dell XPS 7590 with
BIOS 1.2.3 and the USB stick boots fine. I have also tried many
different USB drives on my 9570.
I have tried a few daily builds of 20.04 with the same result. I
tested with 20.04 beta as well.
Note: 19.04 and earlier continues to work no problem.
I have asked for help previously:
* https://askubuntu.com/questions/1183129/19-10-usb-installer-boot-fail
* https://answers.launchpad.net/ubuntu/+question/689546/+index
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: ubuntu-release-upgrader-core 1:19.04.16.9
ProcVersionSignature: Ubuntu 5.0.0-38.41-generic 5.0.21
Uname: Linux 5.0.0-38-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.10-0ubuntu27.3
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 4 06:55:59 2020
InstallationDate: Installed on 2019-10-24 (162 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
Symptom: dist-upgrade
UpgradeStatus: No upgrade log present (probably fresh install)
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.14
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: bananan 2456 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2020-04-13 (2 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64
(20200203.1)
MachineType: Dell Inc. XPS 15 9570
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-46-generic
root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.3.0-46.38~18.04.1-generic 5.3.18
RelatedPackageVersions:
linux-restricted-modules-5.3.0-46-generic N/A
linux-backports-modules-5.3.0-46-generic N/A
linux-firmware 1.173.17
Tags: bionic
Uname: Linux 5.3.0-46-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip docker lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/25/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.15.0
dmi.board.name: 07GHH0
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.15.0:bd12/25/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn07GHH0:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 15 9570
dmi.product.sku: 087C
dmi.sys.vendor: Dell Inc.
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