apport information

** Attachment added: "IwConfig.txt"
   
https://bugs.launchpad.net/bugs/1879075/+attachment/5373499/+files/IwConfig.txt

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https://bugs.launchpad.net/bugs/1879075

Title:
  Bluetooth sound card not detected.

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  not connecting to my Bluetooth headphones. same problem on my desktop
  computor. all worked ok with 18.04 .sometimes it will connect but
  after a few seconds it will disconnect, if i remove the device, and
  then add it, i can get it to connect, but YouTube video stalls with no
  sound, if i disconnect the headphones, the video plays.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 5.4.0-31.35-generic 5.4.34
  Uname: Linux 5.4.0-31-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  chris      1501 F.... pulseaudio
   /dev/snd/controlC0:  chris      1501 F.... pulseaudio
  CasperMD5CheckResult: skip
  CurrentDesktop: ubuntu:GNOME
  Date: Sat May 16 17:06:19 2020
  InstallationDate: Installed on 2020-05-04 (12 days ago)
  InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
  PackageArchitecture: all
  ProcEnviron:
   LANGUAGE=en_GB:en
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_GB.UTF-8
   SHELL=/bin/bash
  SourcePackage: alsa-driver
  Symptom: audio
  Title: Bluetooth sound card not detected
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/26/2019
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.06
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Grumpy_PK
  dmi.board.vendor: PK
  dmi.board.version: V1.06
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: V1.06
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.06:bd09/26/2019:svnAcer:pnAspireA515-43:pvrV1.06:rvnPK:rnGrumpy_PK:rvrV1.06:cvnAcer:ct10:cvrV1.06:
  dmi.product.family: Aspire 5
  dmi.product.name: Aspire A515-43
  dmi.product.sku: 0000000000000000
  dmi.product.version: V1.06
  dmi.sys.vendor: Acer
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.11-0ubuntu27
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  chris      1562 F.... pulseaudio
   /dev/snd/controlC0:  chris      1562 F.... pulseaudio
  CasperMD5CheckResult: skip
  CurrentDesktop: ubuntu:GNOME
  DistroRelease: Ubuntu 20.04
  InstallationDate: Installed on 2020-05-04 (14 days ago)
  InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 8087:0a2a Intel Corp. 
   Bus 001 Device 002: ID 0408:a061 Quanta Computer, Inc. HD User Facing
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Acer Aspire A515-43
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-31-generic 
root=UUID=a4d20caa-4fba-4929-bc3e-dcebcdaf4465 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 5.4.0-31.35-generic 5.4.34
  RelatedPackageVersions:
   linux-restricted-modules-5.4.0-31-generic N/A
   linux-backports-modules-5.4.0-31-generic  N/A
   linux-firmware                            1.187
  Tags:  focal
  Uname: Linux 5.4.0-31-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 09/26/2019
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.06
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Grumpy_PK
  dmi.board.vendor: PK
  dmi.board.version: V1.06
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: V1.06
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.06:bd09/26/2019:svnAcer:pnAspireA515-43:pvrV1.06:rvnPK:rnGrumpy_PK:rvrV1.06:cvnAcer:ct10:cvrV1.06:
  dmi.product.family: Aspire 5
  dmi.product.name: Aspire A515-43
  dmi.product.sku: 0000000000000000
  dmi.product.version: V1.06
  dmi.sys.vendor: Acer

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