This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1879487 and then change the status of the bug to 'Confirmed'. If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'. This change has been made by an automated script, maintained by the Ubuntu Kernel Team. ** Changed in: linux (Ubuntu) Status: New => Incomplete ** Tags added: bionic -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1879487 Title: [Inspiron 13-5368, Realtek ALC3253, Speaker, Internal] No sound at all after kernel upgrade to 4.15.0-101-generic on Linux Mint 19.3 Tricia Status in linux package in Ubuntu: Incomplete Bug description: System: Kernel: 4.15.0-101-generic x86_64 bits: 64 compiler: gcc v: 7.5.0 Desktop: Cinnamon 4.4.8 wm: muffin dm: LightDM Distro: Linux Mint 19.3 Tricia base: Ubuntu 18.04 bionic Machine: Type: Laptop System: Dell product: Inspiron 13-5378 Audio: Device-1: Intel Sunrise Point-LP HD Audio vendor: Dell driver: snd_hda_intel v: kernel bus ID: 00:1f.3 chip ID: 8086:9d71 Sound Server: ALSA v: k4.15.0-101-generic With 4.15.0-101-generic no sound on either internal speakers nor on the headphones. With 4.15.0-96-generic everything is back to normal. This tip helps bring sound back to 4.15.0-101-generic. https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1875916/comments/33 --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.14 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: streamdp 1215 F.... pulseaudio CurrentDesktop: X-Cinnamon DistroRelease: Linux Mint 19.3 HibernationDevice: RESUME=UUID=cc1fd70e-63e3-49f6-9860-beb653931458 MachineType: Dell Inc. Inspiron 13-5378 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-4.15.0-101-generic root=UUID=eca3f27b-0c5d-444a-a20a-998ab3c8d759 ro rootflags=subvol=@ quiet mds=full,nosmt resume=UUID=cc1fd70e-63e3-49f6-9860-beb653931458 ProcVersionSignature: Ubuntu 4.15.0-101.102-generic 4.15.18 RelatedPackageVersions: linux-restricted-modules-4.15.0-101-generic N/A linux-backports-modules-4.15.0-101-generic N/A linux-firmware 1.173.18 Tags: tricia Uname: Linux 4.15.0-101-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dialout dip jenkins lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 08/25/2017 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.21.1 dmi.board.name: 05C3PP dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.21.1:bd08/25/2017:svnDellInc.:pnInspiron13-5378:pvr:rvnDellInc.:rn05C3PP:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.family: Inspiron dmi.product.name: Inspiron 13-5378 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1879487/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp