This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1878166 and then change the status of the bug to 'Confirmed'. If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'. This change has been made by an automated script, maintained by the Ubuntu Kernel Team. ** Changed in: linux (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1878166 Title: Kernel crash in nouveau with Wayland Status in linux package in Ubuntu: Incomplete Bug description: The freeze causes the mouse cursor to stop moving and keyboard to stop responding and nothing moves on screen, not even the clock. Curiously the music continues to play (and e.g. sound from youtube video continues to be played even though the video itself freezes and no longer animates on-screen). It appears that the freeze happens quite randomly; I am not able to figure out what it's caused by. Sometimes it's caused by launching the Snap Chromium, or perhaps by a notification shown, but I do not know for sure. I also tried to hunt system logs and/or systemd gnome-shell logs, but I failed to discover some kind of crash dump. Curiously the Ctrl+Alt+F2 key combo stops working. That leads me to believe that it's some kind of kernel+nouveau crash, but I can't seem to discover any kernel panic in the system logs. After the gnome-shell freezes, the numlock light still responds to numlock key presses. However, mashing Ctrl+Alt+Del has no effect, so I'm only able to reboot via Alt+Sysrq+s u b. Thank you :) ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: gnome-shell 3.36.1-5ubuntu2 ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30 Uname: Linux 5.4.0-29-generic x86_64 ApportVersion: 2.20.11-0ubuntu27 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Tue May 12 11:20:36 2020 DisplayManager: gdm3 InstallationDate: Installed on 2016-09-05 (1344 days ago) InstallationMedia: Ubuntu-Server 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719) RelatedPackageVersions: mutter-common 3.36.1-3ubuntu3 SourcePackage: gnome-shell UpgradeStatus: Upgraded to focal on 2020-03-20 (52 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1878166/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp