*** This bug is a duplicate of bug 1826125 ***
https://bugs.launchpad.net/bugs/1826125
** This bug has been marked a duplicate of bug 1826125
Dell XPS 13 9380 flickering (Whiskey Lake)
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https://bugs.launchpad.net/bugs/1855608
Title:
Dell XPS 13 7390 screen corruption in 18.04 LTS, 19.04 and 19.10 on
Intel Comet Lake
Status in linux package in Ubuntu:
Confirmed
Bug description:
I just received a new Dell XPS 13 7390 laptop. With factory
preinstalled Ubuntu Linux 18.04 LTS and the Dell OEM kernel, graphics
was severely distorted. The display would constantly flicker with
areas of the display staying black or showing patterns of square color
blocks.
Booting in recovery mode worked, though and I was able to install all
updates for preinstalled 18.04 LTS with the OEM kernel. Problems in
non-recovery mode persisted after installing all updates. I then
updated to Ubuntu 19.04 and changed to "generic" linux kernel image
without success: Problem persisted, only recovery mode was usable. I
updated once more to 19.10 again without any success.
From the perhaps related bug #1849947 I tried latest drm-tip kernel
from
https://kernel.ubuntu.com/~kernel-ppa/mainline/
drm-tip kernel solves the issue for first boot, but after resuming
from suspend, the same issues display issues occur.
Kernel images I tried:
- linux-image-4.15.0-1065-oem - on Ubuntu 18.04 LTS, corrupted graphics
output without "nomodeset"
- linux-image-5.0.0-37-generic - on Ubuntu 19.04, corrupted graphics output
without "nomodeset"
- linux-image-5.3.0-24-generic - on Ubuntu 19.10, corrupted graphics output
without "nomodeset"
- linux-image-unsigned-5.4.0-994-generic - on Ubuntu 19.10, corrupted
graphics output after resuming from suspend
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: xorg 1:7.7+19ubuntu12
Uname: Linux 5.4.0-994-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sun Dec 8 18:51:15 2019
DistUpgraded: 2019-12-07 22:36:44,841 ERROR got error from PostInstallScript
./xorg_fix_proprietary.py (g-exec-error-quark: Failed to execute child process
“./xorg_fix_proprietary.py” (No such file or directory) (8))
DistributionChannelDescriptor:
# This is the distribution channel descriptor for the OEM CDs
# For more information see
http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-bionic-amd64-20180608-47+beaver-three-eyed-raven+X92
DistroCodename: eoan
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation Device [8086:9b41] (rev 02) (prog-if 00 [VGA controller])
Subsystem: Dell Device [1028:0962]
InstallationDate: Installed on 2019-11-25 (13 days ago)
InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary
20180608-09:38
MachineType: Dell Inc. XPS 13 7390
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-994-generic
root=UUID=45745b59-5aff-4246-94d2-34fe9ae5012f ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: Upgraded to eoan on 2019-12-07 (0 days ago)
dmi.bios.date: 11/08/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.3.1
dmi.board.name: 0G2D0W
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.3.1:bd11/08/2019:svnDellInc.:pnXPS137390:pvr:rvnDellInc.:rn0G2D0W:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 7390
dmi.product.sku: 0962
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.99-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.1-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 19.2.1-1ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.20.5+git20191008-0ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-1ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20190815-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
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