Public bug reported:
I installed Ubuntu 20.04 on a new Dell XPS 13 9300 a few weeks ago and
have been experiencing a number of hangs, where keyboard and mouse stop
responding, requiring a reboot.
I have two LG 27" monitors connected, one of which acts as a usb hub for
an external apple keyboard and trackpad.
I've attached a journal from the last boot that crashed using
journalctl -b -1 --no-hostname -k > dmesg.txt
Any help would be appreciated.
Regards,
Kim
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-48-generic 5.4.0-48.52
ProcVersionSignature: Ubuntu 5.4.0-48.52-generic 5.4.60
Uname: Linux 5.4.0-48-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.9
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: kim 3083 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Wed Oct 14 13:36:34 2020
InstallationDate: Installed on 2020-09-16 (27 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
MachineType: Dell Inc. XPS 13 9300
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-48-generic
root=UUID=17be153f-3281-48bf-86c6-7d4af7253015 ro quiet splash pci=noaer
mitigations=off vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-5.4.0-48-generic N/A
linux-backports-modules-5.4.0-48-generic N/A
linux-firmware 1.187.3
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/13/2020
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.0
dmi.board.name: 0WX9VX
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.2.0:bd08/13/2020:svnDellInc.:pnXPS139300:pvr:rvnDellInc.:rn0WX9VX:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 9300
dmi.product.sku: 096D
dmi.sys.vendor: Dell Inc.
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
** Attachment added: "dmesg.txt"
https://bugs.launchpad.net/bugs/1899721/+attachment/5421955/+files/dmesg.txt
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https://bugs.launchpad.net/bugs/1899721
Title:
Dell XPS 9300 stops responding
Status in linux package in Ubuntu:
New
Bug description:
I installed Ubuntu 20.04 on a new Dell XPS 13 9300 a few weeks ago and
have been experiencing a number of hangs, where keyboard and mouse
stop responding, requiring a reboot.
I have two LG 27" monitors connected, one of which acts as a usb hub
for an external apple keyboard and trackpad.
I've attached a journal from the last boot that crashed using
journalctl -b -1 --no-hostname -k > dmesg.txt
Any help would be appreciated.
Regards,
Kim
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-48-generic 5.4.0-48.52
ProcVersionSignature: Ubuntu 5.4.0-48.52-generic 5.4.60
Uname: Linux 5.4.0-48-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.9
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: kim 3083 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Wed Oct 14 13:36:34 2020
InstallationDate: Installed on 2020-09-16 (27 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
MachineType: Dell Inc. XPS 13 9300
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-48-generic
root=UUID=17be153f-3281-48bf-86c6-7d4af7253015 ro quiet splash pci=noaer
mitigations=off vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-5.4.0-48-generic N/A
linux-backports-modules-5.4.0-48-generic N/A
linux-firmware 1.187.3
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/13/2020
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.0
dmi.board.name: 0WX9VX
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.2.0:bd08/13/2020:svnDellInc.:pnXPS139300:pvr:rvnDellInc.:rn0WX9VX:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 9300
dmi.product.sku: 096D
dmi.sys.vendor: Dell Inc.
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