Public bug reported:
Hello all,
Daily, or multiple times per day, the wireless card on my XPS 13 9380
crashes, forcing me to shutdown my computer and then boot it back up. I
am on Ubuntu 20.04, and here is the results from dmesg -T right after
such a crash happens:
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: firmware crashed! (guid
170ee3ba-1809-4276-9b34-9d4e37da0937)
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: qca6174 hw3.2 target
0x05030000 chip_id 0x00340aff sub 1a56:143a
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: kconfig debug 0 debugfs 1
tracing 1 dfs 0 testmode 0
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: firmware ver
WLAN.RM.4.4.1-00140-QCARMSWPZ-1 api 6 features wowlan,ignore-otp,mfp crc32
29eb8ca1
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: board_file api 2 bmi_id N/A
crc32 4ac0889b
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: htt-ver 3.60 wmi-op 4
htt-op 3 cal otp max-sta 32 raw 0 hwcrypto 1
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: failed to get memcpy hi
address for firmware address 4: -16
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: failed to read firmware
dump area: -16
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: Copy Engine register dump:
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [00]: 0x00034400 11 11
3 3
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [01]: 0x00034800 23 23
164 165
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [02]: 0x00034c00 31 30
93 94
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [03]: 0x00035000 20 20
22 20
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [04]: 0x00035400 4711 4707
114 50
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [05]: 0x00035800 0 0
64 0
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [06]: 0x00035c00 7 7
12 12
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [07]: 0x00036000 1 0
1 0
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: failed to read
hi_board_data address: -28
[Sat Dec 19 15:08:59 2020] ieee80211 phy0: Hardware restart was requested
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: unsupported HTC service id:
1536
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: device successfully
recovered
lsb_release -rd
Description: Ubuntu 20.04.1 LTS
Release: 20.04
apt-cache policy linux-firmware
linux-firmware:
Installed: 1.187.6
Candidate: 1.187.6
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-firmware 1.187.6
ProcVersionSignature: Ubuntu 5.4.0-58.64-generic 5.4.73
Uname: Linux 5.4.0-58-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu27.14
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: bsbrom 3384 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sat Dec 19 15:21:02 2020
Dependencies:
InstallationDate: Installed on 2020-09-05 (105 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
MachineType: Dell Inc. XPS 13 9380
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/usr/bin/fish
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/BOOT/ubuntu_wxgq6h@/vmlinuz-5.4.0-58-generic
root=ZFS=rpool/ROOT/ubuntu_wxgq6h ro quiet splash vt.handoff=1
RelatedPackageVersions:
linux-restricted-modules-5.4.0-58-generic N/A
linux-backports-modules-5.4.0-58-generic N/A
linux-firmware 1.187.6
SourcePackage: linux-firmware
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/06/2020
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.11.0
dmi.board.name: 0KTW76
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.11.0:bd07/06/2020:svnDellInc.:pnXPS139380:pvr:rvnDellInc.:rn0KTW76:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 9380
dmi.product.sku: 08AF
dmi.sys.vendor: Dell Inc.
** Affects: linux-firmware (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux-firmware in Ubuntu.
https://bugs.launchpad.net/bugs/1908800
Title:
Wireless card crashes daily on my XPS 13 9380
Status in linux-firmware package in Ubuntu:
New
Bug description:
Hello all,
Daily, or multiple times per day, the wireless card on my XPS 13 9380
crashes, forcing me to shutdown my computer and then boot it back up.
I am on Ubuntu 20.04, and here is the results from dmesg -T right
after such a crash happens:
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: firmware crashed! (guid
170ee3ba-1809-4276-9b34-9d4e37da0937)
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: qca6174 hw3.2 target
0x05030000 chip_id 0x00340aff sub 1a56:143a
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: kconfig debug 0 debugfs 1
tracing 1 dfs 0 testmode 0
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: firmware ver
WLAN.RM.4.4.1-00140-QCARMSWPZ-1 api 6 features wowlan,ignore-otp,mfp crc32
29eb8ca1
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: board_file api 2 bmi_id
N/A crc32 4ac0889b
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: htt-ver 3.60 wmi-op 4
htt-op 3 cal otp max-sta 32 raw 0 hwcrypto 1
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: failed to get memcpy hi
address for firmware address 4: -16
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: failed to read firmware
dump area: -16
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: Copy Engine register dump:
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [00]: 0x00034400 11 11
3 3
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [01]: 0x00034800 23 23
164 165
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [02]: 0x00034c00 31 30
93 94
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [03]: 0x00035000 20 20
22 20
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [04]: 0x00035400 4711
4707 114 50
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [05]: 0x00035800 0 0
64 0
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [06]: 0x00035c00 7 7
12 12
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: [07]: 0x00036000 1 0
1 0
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: failed to read
hi_board_data address: -28
[Sat Dec 19 15:08:59 2020] ieee80211 phy0: Hardware restart was requested
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: unsupported HTC service
id: 1536
[Sat Dec 19 15:08:59 2020] ath10k_pci 0000:02:00.0: device successfully
recovered
lsb_release -rd
Description: Ubuntu 20.04.1 LTS
Release: 20.04
apt-cache policy linux-firmware
linux-firmware:
Installed: 1.187.6
Candidate: 1.187.6
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-firmware 1.187.6
ProcVersionSignature: Ubuntu 5.4.0-58.64-generic 5.4.73
Uname: Linux 5.4.0-58-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu27.14
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: bsbrom 3384 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sat Dec 19 15:21:02 2020
Dependencies:
InstallationDate: Installed on 2020-09-05 (105 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
MachineType: Dell Inc. XPS 13 9380
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/usr/bin/fish
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/BOOT/ubuntu_wxgq6h@/vmlinuz-5.4.0-58-generic
root=ZFS=rpool/ROOT/ubuntu_wxgq6h ro quiet splash vt.handoff=1
RelatedPackageVersions:
linux-restricted-modules-5.4.0-58-generic N/A
linux-backports-modules-5.4.0-58-generic N/A
linux-firmware 1.187.6
SourcePackage: linux-firmware
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/06/2020
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.11.0
dmi.board.name: 0KTW76
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.11.0:bd07/06/2020:svnDellInc.:pnXPS139380:pvr:rvnDellInc.:rn0KTW76:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 9380
dmi.product.sku: 08AF
dmi.sys.vendor: Dell Inc.
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