apport information
** Tags added: apport-collected focal
** Description changed:
I just purchase new laptop(Asus vivobook pro 15 OLED K6500ZC 12th Gen
Intel® Core™ i5-12450H × 12) and installed the ubuntu 20.04.
Sound is not working, Please someone help me to resolve this sound
issue. it's not working in speaker as well as in earphone.
istributor ID: Ubuntu
Description: Ubuntu 20.04.5 LTS
Release: 20.04
Codename: focal
20: PCI 1f.3: 0403 Audio device
[Created at pci.386]
Unique ID: nS1_.flHmB6T1h_A
SysFS ID: /devices/pci0000:00/0000:00:1f.3
SysFS BusID: 0000:00:1f.3
Hardware Class: sound
Model: "Intel Audio device"
Vendor: pci 0x8086 "Intel Corporation"
Device: pci 0x51c8
SubVendor: pci 0x1043 "ASUSTeK Computer Inc."
SubDevice: pci 0x10d3
Revision: 0x01
Driver: "snd_hda_intel"
Driver Modules: "snd_hda_intel"
Memory Range: 0x6131288000-0x613128bfff (rw,non-prefetchable)
Memory Range: 0x6131000000-0x61310fffff (rw,non-prefetchable)
IRQ: 178 (1284 events)
Module Alias: "pci:v00008086d000051C8sv00001043sd000010D3bc04sc03i80"
Driver Info #0:
Driver Status: snd_hda_intel is active
Driver Activation Cmd: "modprobe snd_hda_intel"
Driver Info #1:
Driver Status: snd_sof_pci_intel_tgl is active
Driver Activation Cmd: "modprobe snd_sof_pci_intel_tgl"
Config Status: cfg=new, avail=yes, need=no, active=unknown
25: PCI 100.1: 0403 Audio device
[Created at pci.386]
Unique ID: NXNs.OIaaOc5y71E
Parent ID: vSkL.F0PkNYhh6H4
SysFS ID: /devices/pci0000:00/0000:00:01.0/0000:01:00.1
SysFS BusID: 0000:01:00.1
Hardware Class: sound
Model: "nVidia Audio device"
Vendor: pci 0x10de "nVidia Corporation"
Device: pci 0x2291
SubVendor: pci 0x1043 "ASUSTeK Computer Inc."
SubDevice: pci 0x131d
Revision: 0xa1
Driver: "snd_hda_intel"
Driver Modules: "snd_hda_intel"
Memory Range: 0x86080000-0x86083fff (rw,non-prefetchable)
IRQ: 17 (180 events)
Module Alias: "pci:v000010DEd00002291sv00001043sd0000131Dbc04sc03i00"
Driver Info #0:
Driver Status: snd_hda_intel is active
Driver Activation Cmd: "modprobe snd_hda_intel"
Config Status: cfg=new, avail=yes, need=no, active=unknown
Attached to: #11 (PCI bridge)
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.20.11-0ubuntu27.24
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: jay 1612 F.... pulseaudio
+ /dev/snd/controlC1: jay 1612 F.... pulseaudio
+ CasperMD5CheckResult: skip
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 20.04
+ InstallationDate: Installed on 2022-09-26 (0 days ago)
+ InstallationMedia: Ubuntu 20.04.5 LTS "Focal Fossa" - Release amd64 (20220831)
+ MachineType: ASUSTeK COMPUTER INC. Vivobook_ASUSLaptop K6500ZC_K6500ZC
+ NonfreeKernelModules: nvidia_modeset nvidia
+ Package: linux (not installed)
+ ProcFB: 0 i915drmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-48-generic
root=UUID=534ba819-b920-4f04-96f9-7e3c48cddcb4 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 5.15.0-48.54~20.04.1-generic 5.15.53
+ RelatedPackageVersions:
+ linux-restricted-modules-5.15.0-48-generic N/A
+ linux-backports-modules-5.15.0-48-generic N/A
+ linux-firmware 1.187.33
+ Tags: focal
+ Uname: Linux 5.15.0-48-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 07/05/2022
+ dmi.bios.release: 5.25
+ dmi.bios.vendor: American Megatrends International, LLC.
+ dmi.bios.version: K6500ZC.300
+ dmi.board.asset.tag: ATN12345678901234567
+ dmi.board.name: K6500ZC
+ dmi.board.vendor: ASUSTeK COMPUTER INC.
+ dmi.board.version: 1.0
+ dmi.chassis.asset.tag: No Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: ASUSTeK COMPUTER INC.
+ dmi.chassis.version: 1.0
+ dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrK6500ZC.300:bd07/05/2022:br5.25:svnASUSTeKCOMPUTERINC.:pnVivobook_ASUSLaptopK6500ZC_K6500ZC:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK6500ZC:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
+ dmi.product.family: Vivobook
+ dmi.product.name: Vivobook_ASUSLaptop K6500ZC_K6500ZC
+ dmi.product.version: 1.0
+ dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1990989/+attachment/5619466/+files/AlsaInfo.txt
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1990989
Title:
Sound Not working in Asus vivobook pro 15 OLED K6500ZC
Status in linux package in Ubuntu:
Incomplete
Bug description:
I just purchase new laptop(Asus vivobook pro 15 OLED K6500ZC 12th Gen
Intel® Core™ i5-12450H × 12) and installed the ubuntu 20.04.
Sound is not working, Please someone help me to resolve this sound
issue. it's not working in speaker as well as in earphone.
istributor ID: Ubuntu
Description: Ubuntu 20.04.5 LTS
Release: 20.04
Codename: focal
20: PCI 1f.3: 0403 Audio device
[Created at pci.386]
Unique ID: nS1_.flHmB6T1h_A
SysFS ID: /devices/pci0000:00/0000:00:1f.3
SysFS BusID: 0000:00:1f.3
Hardware Class: sound
Model: "Intel Audio device"
Vendor: pci 0x8086 "Intel Corporation"
Device: pci 0x51c8
SubVendor: pci 0x1043 "ASUSTeK Computer Inc."
SubDevice: pci 0x10d3
Revision: 0x01
Driver: "snd_hda_intel"
Driver Modules: "snd_hda_intel"
Memory Range: 0x6131288000-0x613128bfff (rw,non-prefetchable)
Memory Range: 0x6131000000-0x61310fffff (rw,non-prefetchable)
IRQ: 178 (1284 events)
Module Alias: "pci:v00008086d000051C8sv00001043sd000010D3bc04sc03i80"
Driver Info #0:
Driver Status: snd_hda_intel is active
Driver Activation Cmd: "modprobe snd_hda_intel"
Driver Info #1:
Driver Status: snd_sof_pci_intel_tgl is active
Driver Activation Cmd: "modprobe snd_sof_pci_intel_tgl"
Config Status: cfg=new, avail=yes, need=no, active=unknown
25: PCI 100.1: 0403 Audio device
[Created at pci.386]
Unique ID: NXNs.OIaaOc5y71E
Parent ID: vSkL.F0PkNYhh6H4
SysFS ID: /devices/pci0000:00/0000:00:01.0/0000:01:00.1
SysFS BusID: 0000:01:00.1
Hardware Class: sound
Model: "nVidia Audio device"
Vendor: pci 0x10de "nVidia Corporation"
Device: pci 0x2291
SubVendor: pci 0x1043 "ASUSTeK Computer Inc."
SubDevice: pci 0x131d
Revision: 0xa1
Driver: "snd_hda_intel"
Driver Modules: "snd_hda_intel"
Memory Range: 0x86080000-0x86083fff (rw,non-prefetchable)
IRQ: 17 (180 events)
Module Alias: "pci:v000010DEd00002291sv00001043sd0000131Dbc04sc03i00"
Driver Info #0:
Driver Status: snd_hda_intel is active
Driver Activation Cmd: "modprobe snd_hda_intel"
Config Status: cfg=new, avail=yes, need=no, active=unknown
Attached to: #11 (PCI bridge)
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.24
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jay 1612 F.... pulseaudio
/dev/snd/controlC1: jay 1612 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2022-09-26 (0 days ago)
InstallationMedia: Ubuntu 20.04.5 LTS "Focal Fossa" - Release amd64 (20220831)
MachineType: ASUSTeK COMPUTER INC. Vivobook_ASUSLaptop K6500ZC_K6500ZC
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-48-generic
root=UUID=534ba819-b920-4f04-96f9-7e3c48cddcb4 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.15.0-48.54~20.04.1-generic 5.15.53
RelatedPackageVersions:
linux-restricted-modules-5.15.0-48-generic N/A
linux-backports-modules-5.15.0-48-generic N/A
linux-firmware 1.187.33
Tags: focal
Uname: Linux 5.15.0-48-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/05/2022
dmi.bios.release: 5.25
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: K6500ZC.300
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: K6500ZC
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrK6500ZC.300:bd07/05/2022:br5.25:svnASUSTeKCOMPUTERINC.:pnVivobook_ASUSLaptopK6500ZC_K6500ZC:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK6500ZC:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: Vivobook
dmi.product.name: Vivobook_ASUSLaptop K6500ZC_K6500ZC
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
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