This bug is missing log files that will aid in diagnosing the problem.
While running an Ubuntu kernel (not a mainline or third-party kernel)
please enter the following command in a terminal window:
apport-collect 2007798
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.
** Changed in: linux (Ubuntu)
Status: New => Incomplete
** Changed in: linux (Ubuntu Jammy)
Status: New => Incomplete
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/2007798
Title:
[Inspiron 7590, Realtek ALC3254, Speaker, Internal] fails after a
while
Status in linux package in Ubuntu:
Incomplete
Status in linux source package in Jammy:
Incomplete
Bug description:
[Summary]
During the kernel SRU testing on focal-hwe, I found the audio output of some
machines are broken.
I've tested some of machine on Jammy using same kernel(5.15.0-66-generic) and
haven't seen this happened.
The volume bars in settings react to what sound is played correctly
and device is detected as well.
[Reproduce steps]
1. install focal
2. enable -proposed
3. run apt dist-upgrade.
4. reboot.
5. press fn keys to volume up then volume down or play a short youtube video.
6. after a while can't hear any sound from the speaker.
[Failure rate]
10/10
[Additional info]
If I run "sudo alsa force-reload" can make audio work again, but after a
while it breaks again.
These are machines that impacted by this bug:
https://certification.canonical.com/hardware/202007-28045/
https://certification.canonical.com/hardware/201906-27109/
https://certification.canonical.com/hardware/201903-26881/
https://certification.canonical.com/hardware/202007-28047/
https://certification.canonical.com/hardware/202007-28055/
https://certification.canonical.com/hardware/202005-27899/
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.15.0-66.73~20.04.1-generic 5.15.85
Uname: Linux 5.15.0-66-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.25
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: ubuntu 1303 F.... pulseaudio
CasperMD5CheckResult: skip
Date: Sun Feb 19 21:24:59 2023
InstallationDate: Installed on 2020-08-03 (930 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_Card: Cannon Lake PCH cAVS - sof-hda-dsp
Symptom_Jack: Speaker, Internal
Symptom_PulseAudioLog: Feb 19 20:53:23
dell-inspiron-7591-nebula-n15a-c2-201903-26881 dbus-daemon[985]: [system]
Activating via systemd: service name='org.freedesktop.RealtimeKit1'
unit='rtkit-daemon.service' requested by ':1.34' (uid=1000 pid=1303
comm="/usr/bin/pulseaudio --daemonize=no --log-target=jo" label="unconfined")
Symptom_Type: Sound works for a while, then breaks
Title: [Inspiron 7590, Realtek ALC3254, Speaker, Internal] fails after a while
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/06/2019
dmi.bios.release: 1.5
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.5.1
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.5.1:bd11/06/2019:br1.5:svnDellInc.:pnInspiron7590:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct10:cvr:sku0922:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 7590
dmi.product.sku: 0922
dmi.sys.vendor: Dell Inc.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2007798/+subscriptions
--
Mailing list: https://launchpad.net/~kernel-packages
Post to : [email protected]
Unsubscribe : https://launchpad.net/~kernel-packages
More help : https://help.launchpad.net/ListHelp
