Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: bluez (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1924623
Title:
Bluetooth headset pairing issue (HOCO ES32 PLUS)
Status in bluez package in Ubuntu:
Confirmed
Bug description:
I am unable to connect a HOCO ES32 PLUS bluetooth headset. Device is
visible and in pairable mode, but after running:
bluetoothctl
[bluetooth]# show
Controller 04:33:C2:AA:17:60 (public)
Name: mykyt
Alias: mykyt
Class: 0x001c010c
Powered: yes
Discoverable: yes
DiscoverableTimeout: 0x00000000
Pairable: yes
UUID: Message Notification Se.. (00001133-0000-1000-8000-00805f9b34fb)
UUID: A/V Remote Control (0000110e-0000-1000-8000-00805f9b34fb)
UUID: OBEX Object Push (00001105-0000-1000-8000-00805f9b34fb)
UUID: Message Access Server (00001132-0000-1000-8000-00805f9b34fb)
UUID: PnP Information (00001200-0000-1000-8000-00805f9b34fb)
UUID: IrMC Sync (00001104-0000-1000-8000-00805f9b34fb)
UUID: Vendor specific (00005005-0000-1000-8000-0002ee000001)
UUID: Headset AG (00001112-0000-1000-8000-00805f9b34fb)
UUID: A/V Remote Control Target (0000110c-0000-1000-8000-00805f9b34fb)
UUID: Generic Attribute Profile (00001801-0000-1000-8000-00805f9b34fb)
UUID: Phonebook Access Server (0000112f-0000-1000-8000-00805f9b34fb)
UUID: Audio Sink (0000110b-0000-1000-8000-00805f9b34fb)
UUID: Generic Access Profile (00001800-0000-1000-8000-00805f9b34fb)
UUID: Headset (00001108-0000-1000-8000-00805f9b34fb)
UUID: Audio Source (0000110a-0000-1000-8000-00805f9b34fb)
UUID: OBEX File Transfer (00001106-0000-1000-8000-00805f9b34fb)
Modalias: usb:v1D6Bp0246d0535
Discovering: yes
Advertising Features:
ActiveInstances: 0x00
SupportedInstances: 0x05
SupportedIncludes: tx-power
SupportedIncludes: appearance
SupportedIncludes: local-name
SupportedSecondaryChannels: 1M
SupportedSecondaryChannels: 2M
SupportedSecondaryChannels: Coded
i get:
Failed to pair: org.bluez.Error.AuthenticationTimeout
or
Failed to pair: org.bluez.Error.AuthenticationCanceled
or
Failed to pair: org.bluez.Error.Failed
I tried every single solution i was able to find for similar problems,
including changing controller mode to bredr, reinstalling pulseaudio,
unblocking rfkill, checking if my device is in pairable mode, using
blueman and so on.
The fact is, bluetooth is working on my laptop (I can connect to my
phone and my other bluetooth headset MEIZU EP51) and also my headset
HOCO ES32 PLUS is working and is able to connect to my phone and my
other laptop DELL INSPIRON 7359 which is running on ubuntu 18.04.
I really hope you can help me. Please tell me if you need more information
and I will provide it.
Thank you!
------------------------------------------------------
lsb_release -rd
Description: Ubuntu 20.04.2 LTS
Release: 20.04
apt-cache policy bluez
bluez:
Installed: 5.53-0ubuntu3
Candidate: 5.53-0ubuntu3
Version table:
*** 5.53-0ubuntu3 500
500 http://us.archive.ubuntu.com/ubuntu focal/main amd64 Packages
100 /var/lib/dpkg/status
------------------------------------------------------
Expected behavior:
After turning on bluetooth and clicking on device name in settings ->
bluetooth device is connecting and pairing successfully.
Current behavior:
Pairing fails.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: bluez 5.53-0ubuntu3
ProcVersionSignature: Ubuntu 5.8.0-49.55~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-49-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Apr 16 00:28:19 2021
InstallationDate: Installed on 2020-08-27 (231 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
InterestingModules: rfcomm bnep btusb bluetooth
MachineType: Acer Swift SF314-57G
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-49-generic
root=UUID=59c2b478-ae5a-4c28-8c13-6b3721fe1f3b ro nouveau.modeset=0 quiet
splash vt.handoff=7
SourcePackage: bluez
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/06/2020
dmi.bios.release: 1.14
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.14
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Floris_IL
dmi.board.vendor: IL
dmi.board.version: V1.14
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 1.14
dmi.modalias:
dmi:bvnInsydeCorp.:bvrV1.14:bd05/06/2020:br1.14:efr1.14:svnAcer:pnSwiftSF314-57G:pvrV1.14:rvnIL:rnFloris_IL:rvrV1.14:cvnAcer:ct10:cvrChassisVersion:
dmi.product.family: Swift 3
dmi.product.name: Swift SF314-57G
dmi.product.sku: 0000000000000000
dmi.product.version: V1.14
dmi.sys.vendor: Acer
hciconfig:
hci0: Type: Primary Bus: USB
BD Address: 04:33:C2:AA:17:60 ACL MTU: 1021:4 SCO MTU: 96:6
UP RUNNING PSCAN
RX bytes:39055 acl:127 sco:0 events:3605 errors:0
TX bytes:791744 acl:182 sco:0 commands:3327 errors:0
mtime.conffile..etc.bluetooth.network.conf: 2021-04-15T23:51:23.664531
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