Public bug reported:
I work on a Dell XPS 15 9520 laptop half a year. I use Ubuntu 22.04.2 LTS. I
didn't have any problem all this time. But after update to kernel
5.19.0-40-generic sometimes system crashes.
Everything works normal if I use kernel 5.19.0-38-generic and lower. It seems
like an intel graphics driver problem. When system crashes I see graphical
glitches. Then updated to 5.19.0-41-generic and problem still here. The crash
occurs while I am watching a video. It doesn't matter where I am watching video
in a browser or a VLC player.
Now I am using 5.19.0-38-generic for several days and everything is normal. I
switched to 5.19.0-41-generic for creating a bug-report. I didn't find anything
in the logs. When this happens, the laptop does not respond to anything. I have
to turn it off by long pressing the power button. Also I checked RAM with
memtestx86+. RAM is ok.
CPU: 12th Gen Intel® Core™ i7-12700H × 20
RAM: Kingston 32Gb
Video: Intel® Iris® Xe Graphics + Nvidia RTX 3050 (is using only in games).
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-generic-hwe-22.04 5.19.0.41.42~22.04.14
ProcVersionSignature: Ubuntu 5.19.0-41.42~22.04.1-generic 5.19.17
Uname: Linux 5.19.0-41-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.4
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sun Apr 30 22:33:35 2023
InstallationDate: Installed on 2023-02-08 (81 days ago)
InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64
(20220809.1)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=ru_RU.UTF-8
SHELL=/bin/bash
SourcePackage: linux-meta-hwe-5.19
UpgradeStatus: No upgrade log present (probably fresh install)
modified.conffile..etc.default.apport:
# set this to 0 to disable apport, or to 1 to enable it
# you can temporarily override this with
# sudo service apport start force_start=1
enabled=0
mtime.conffile..etc.default.apport: 2023-03-23T00:25:13.998535
** Affects: linux-meta-hwe-5.19 (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug jammy
** Description changed:
I work on a Dell XPS 15 9520 laptop half a year. I use Ubuntu 22.04.2 LTS. I
didn't have any problem all this time. But after update to kernel
5.19.0-40-generic sometimes system crashes.
Everything works normal if I use kernel 5.19.0-38-generic and lower. It seems
like an intel graphics driver problem. When system crashes I see graphical
glitches. Then updated to 5.19.0-41-generic and problem still here. The crash
occurs while I am watching a video. It doesn't matter where I am watching video
in a browser or a VLC player.
- Now I am using 5.19.0-38-generic for several days and everything is normal. I
switched to 5.19.0-41-generic for creating a bug-report. I didn't find anything
in the logs. When this happens, the laptop does not respond to anything. I have
to turn it off by long pressing the power button.
+ Now I am using 5.19.0-38-generic for several days and everything is normal. I
switched to 5.19.0-41-generic for creating a bug-report. I didn't find anything
in the logs. When this happens, the laptop does not respond to anything. I have
to turn it off by long pressing the power button. Also I checked RAM with
memtestx86+. RAM is ok.
+ CPU: 12th Gen Intel® Core™ i7-12700H × 20
+ RAM: Kingston 32Gb
+ Video: Intel® Iris® Xe Graphics + Nvidia RTX 3050 (is using only in games).
+
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-generic-hwe-22.04 5.19.0.41.42~22.04.14
ProcVersionSignature: Ubuntu 5.19.0-41.42~22.04.1-generic 5.19.17
Uname: Linux 5.19.0-41-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.4
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sun Apr 30 22:33:35 2023
InstallationDate: Installed on 2023-02-08 (81 days ago)
InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64
(20220809.1)
ProcEnviron:
- TERM=xterm-256color
- PATH=(custom, no user)
- XDG_RUNTIME_DIR=<set>
- LANG=ru_RU.UTF-8
- SHELL=/bin/bash
+ TERM=xterm-256color
+ PATH=(custom, no user)
+ XDG_RUNTIME_DIR=<set>
+ LANG=ru_RU.UTF-8
+ SHELL=/bin/bash
SourcePackage: linux-meta-hwe-5.19
UpgradeStatus: No upgrade log present (probably fresh install)
modified.conffile..etc.default.apport:
- # set this to 0 to disable apport, or to 1 to enable it
- # you can temporarily override this with
- # sudo service apport start force_start=1
- enabled=0
+ # set this to 0 to disable apport, or to 1 to enable it
+ # you can temporarily override this with
+ # sudo service apport start force_start=1
+ enabled=0
mtime.conffile..etc.default.apport: 2023-03-23T00:25:13.998535
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux-meta-hwe-5.19 in Ubuntu.
https://bugs.launchpad.net/bugs/2018200
Title:
Dell XPS 15 9520 kernel 5.19.0-40-generic crashing
Status in linux-meta-hwe-5.19 package in Ubuntu:
New
Bug description:
I work on a Dell XPS 15 9520 laptop half a year. I use Ubuntu 22.04.2 LTS. I
didn't have any problem all this time. But after update to kernel
5.19.0-40-generic sometimes system crashes.
Everything works normal if I use kernel 5.19.0-38-generic and lower. It seems
like an intel graphics driver problem. When system crashes I see graphical
glitches. Then updated to 5.19.0-41-generic and problem still here. The crash
occurs while I am watching a video. It doesn't matter where I am watching video
in a browser or a VLC player.
Now I am using 5.19.0-38-generic for several days and everything is normal. I
switched to 5.19.0-41-generic for creating a bug-report. I didn't find anything
in the logs. When this happens, the laptop does not respond to anything. I have
to turn it off by long pressing the power button. Also I checked RAM with
memtestx86+. RAM is ok.
CPU: 12th Gen Intel® Core™ i7-12700H × 20
RAM: Kingston 32Gb
Video: Intel® Iris® Xe Graphics + Nvidia RTX 3050 (is using only in games).
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-generic-hwe-22.04 5.19.0.41.42~22.04.14
ProcVersionSignature: Ubuntu 5.19.0-41.42~22.04.1-generic 5.19.17
Uname: Linux 5.19.0-41-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.4
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sun Apr 30 22:33:35 2023
InstallationDate: Installed on 2023-02-08 (81 days ago)
InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64
(20220809.1)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=ru_RU.UTF-8
SHELL=/bin/bash
SourcePackage: linux-meta-hwe-5.19
UpgradeStatus: No upgrade log present (probably fresh install)
modified.conffile..etc.default.apport:
# set this to 0 to disable apport, or to 1 to enable it
# you can temporarily override this with
# sudo service apport start force_start=1
enabled=0
mtime.conffile..etc.default.apport: 2023-03-23T00:25:13.998535
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux-meta-hwe-5.19/+bug/2018200/+subscriptions
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