** Summary changed:
- keyboard , mouse and black screen after rebooting on ubuntu os only
+ [Toshiba Satellite C855D-11X] keyboard, mouse and black screen after
rebooting on ubuntu os only
** Changed in: linux (Ubuntu)
Status: Incomplete => New
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https://bugs.launchpad.net/bugs/2044027
Title:
[Toshiba Satellite C855D-11X] keyboard, mouse and black screen after
rebooting on ubuntu os only
Status in linux package in Ubuntu:
New
Bug description:
For input devices : gnome-shell
For rebooting process : init system
the following is what appears on my screen when i login to gnome-shell
desktop environment (ubuntu-desktop) the below message appears twice times
("ACPI Error: Aborting method \_SB.PCI0.VGA.LCD._BCM due to previous error
(AE_AML_PACKAGE_LIMIT) (20210331/psparse-529)
ACPI BIOS Error (bug): AE_AML_PACKAGE_LIMIT, Index (0x000000066) is beyond
end of object (length 0xA) (20210331/exoparg2-393)
__common_interrupt: 1.55 No irq handler for vector")
At the start process : both keyboard and mouse internal doesnot work with
the issue above , at the end when performing a reboot process after rebooting
my device it appears on my screen a black screen resulting to turning off from
the btn on my laptop. always this incident happens with me and only on ubuntu
16.04 and later systems the problem occurs while on other oses the problem
does not occur any more (rebooting keyboard and mouse "internal")
note : secondary storage ,optical disks external devices like keyboard are
working fine on ubuntu systems with all versions and all other os including
windows os
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ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.27
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: oem 843 F.... pulseaudio
/dev/snd/pcmC1D0c: oem 843 F...m pulseaudio
/dev/snd/pcmC1D0p: oem 843 F...m pulseaudio
/dev/snd/controlC0: oem 843 F.... pulseaudio
CasperMD5CheckResult: skip
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2023-11-20 (0 days ago)
InstallationMedia: Ubuntu 20.04.4 LTS "Focal Fossa" - Release amd64 (20220223)
MachineType: TOSHIBA SATELLITE C855D-11X
Package: linux (not installed)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-30-generic
root=UUID=ebe99476-bee4-4cb6-ba03-027e52714d6e ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-5.13.0-30-generic N/A
linux-backports-modules-5.13.0-30-generic N/A
linux-firmware 1.187.39
Tags: focal
Uname: Linux 5.13.0-30-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 12/06/2012
dmi.bios.release: 6.30
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: 6.30
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Pumori
dmi.board.vendor: AMD
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: OEM Chassis Manufacturer
dmi.chassis.version: OEM Chassis Version
dmi.ec.firmware.release: 1.60
dmi.modalias:
dmi:bvnInsydeCorp.:bvr6.30:bd12/06/2012:br6.30:efr1.60:svnTOSHIBA:pnSATELLITEC855D-11X:pvrPSKCYE-009002N5:rvnAMD:rnPumori:rvrBaseBoardVersion:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion:skuPSKCYE-009002N5:
dmi.product.family: Type1Family
dmi.product.name: SATELLITE C855D-11X
dmi.product.sku: PSKCYE-009002N5
dmi.product.version: PSKCYE-009002N5
dmi.sys.vendor: TOSHIBA
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