Public bug reported:
According to intel/freedesktop dot org's submission guidelines, the
Mantic kernel is something that they don't want to hear about, "report
it to your distro instead". Attached is a zip with the /sys dump data
that intel would want, if they wanted it. Lunar had several of these GuC
hangs, I believe this is the first time that Mantic gave me one.
At the time, my laptop was attached to a Steam Deck Dock (on current
stable firmware), connected to an Acer monitor via DP. I had just
fullscreened a promotional video in the Steam client, it animated ~90%
of the way to a fullscreen video window when all the graphics froze.
This crash doesn't seem to be reproducable. Audio was still playing
through the video hang, and I was able to ssh into the laptop to collect
the attached /sys data.
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] *ERROR* GT0: GUC:
Engine reset failed on 0:0 (rcs0) because 0x00
000000
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GPU HANG: ecode
12:1:84dffffb, in steamwebhelper [316201]
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] Resetting chip for GuC
failed to reset engine mask=0x1
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] *ERROR* rcs0 reset
request timed out: {request: 00000001, RESET_
CTL: 00000001}
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] *ERROR* rcs0 reset
request timed out: {request: 00000001, RESET_
CTL: 00000001}
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] steamwebhelper[316201]
context reset due to GPU hang
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GT0: GuC firmware
i915/adlp_guc_70.bin version 70.5.1
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GT0: HuC firmware
i915/tgl_huc.bin version 7.9.3
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GT0: HuC:
authenticated for all workloads
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GT0: GUC: submission
enabled
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GT0: GUC: SLPC enabled
ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: linux-image-6.5.0-14-generic 6.5.0-14.14
ProcVersionSignature: Ubuntu 6.5.0-14.14-generic 6.5.3
Uname: Linux 6.5.0-14-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: user 2373 F.... pipewire
user 2378 F.... wireplumber
/dev/snd/seq: user 2373 F.... pipewire
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Tue Dec 19 21:31:24 2023
InstallationDate: Installed on 2023-05-20 (214 days ago)
InstallationMedia: Ubuntu 23.04 "Lunar Lobster" - Release amd64 (20230418)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no username)
SHELL=/usr/bin/fish
TERM=tmux-256color
XDG_RUNTIME_DIR=<set>
ProcFB: 0 i915drmfb
ProcKernelCmdLine: root=UUID=9d399706-0188-4c6e-afbd-575e498f5889 ro
rootflags=subvol=@ quiet splash
resume=UUID=64f06803-7591-471e-a985-ef7bd9c4e54d vt.handoff=7
initrd=boot\initrd.img-6.5.0-14-generic
RelatedPackageVersions:
linux-restricted-modules-6.5.0-14-generic N/A
linux-backports-modules-6.5.0-14-generic N/A
linux-firmware 20230919.git3672ccab-0ubuntu2.4
SourcePackage: linux
UpgradeStatus: Upgraded to mantic on 2023-10-15 (65 days ago)
dmi.bios.date: 08/18/2023
dmi.bios.release: 5.27
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: UX3404VA.303
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX3404VA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: <[email protected]>
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.ec.firmware.release: 3.3
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX3404VA.303:bd08/18/2023:br5.27:efr3.3:svnASUSTeKCOMPUTERINC.:pnZenbookUX3404VA_Q420VA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX3404VA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: Zenbook
dmi.product.name: Zenbook UX3404VA_Q420VA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug mantic wayland-session
** Attachment added: "some GuC related dump files from /sys/class/drm/card0 &
gt0/uc/"
https://bugs.launchpad.net/bugs/2046986/+attachment/5730847/+files/guc_crash.zip
** Description changed:
According to intel/freedesktop dot org's submission guidelines, the
Mantic kernel is something that they don't want to hear about, "report
it to your distro instead". Attached is a zip with the /sys dump data
that intel would want, if they wanted it. Lunar had several of these GuC
hangs, I believe this is the first time that Mantic gave me one.
At the time, my laptop was attached to a Steam Deck Dock (on current
stable firmware), connected to an Acer monitor via DP. I had just
fullscreened a promotional video in the Steam client, it animated ~90%
of the way to a fullscreen video window when all the graphics froze.
This crash doesn't seem to be reproducable. Audio was still playing
through the video hang, and I was able to ssh into the laptop to collect
the attached /sys data.
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] *ERROR* GT0: GUC:
Engine reset failed on 0:0 (rcs0) because 0x00
000000
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GPU HANG: ecode
12:1:84dffffb, in steamwebhelper [316201]
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] Resetting chip for
GuC failed to reset engine mask=0x1
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] *ERROR* rcs0 reset
request timed out: {request: 00000001, RESET_
CTL: 00000001}
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] *ERROR* rcs0 reset
request timed out: {request: 00000001, RESET_
CTL: 00000001}
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm]
steamwebhelper[316201] context reset due to GPU hang
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GT0: GuC firmware
i915/adlp_guc_70.bin version 70.5.1
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GT0: HuC firmware
i915/tgl_huc.bin version 7.9.3
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GT0: HuC:
authenticated for all workloads
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GT0: GUC: submission
enabled
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GT0: GUC: SLPC
enabled
ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: linux-image-6.5.0-14-generic 6.5.0-14.14
ProcVersionSignature: Ubuntu 6.5.0-14.14-generic 6.5.3
Uname: Linux 6.5.0-14-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC0: user 2373 F.... pipewire
- user 2378 F.... wireplumber
- /dev/snd/seq: user 2373 F.... pipewire
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: user 2373 F.... pipewire
+ user 2378 F.... wireplumber
+ /dev/snd/seq: user 2373 F.... pipewire
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Tue Dec 19 21:31:24 2023
InstallationDate: Installed on 2023-05-20 (214 days ago)
InstallationMedia: Ubuntu 23.04 "Lunar Lobster" - Release amd64 (20230418)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcEnviron:
- LANG=en_US.UTF-8
- PATH=(custom, no username)
- SHELL=/usr/bin/fish
- TERM=tmux-256color
- XDG_RUNTIME_DIR=<set>
+ LANG=en_US.UTF-8
+ PATH=(custom, no username)
+ SHELL=/usr/bin/fish
+ TERM=tmux-256color
+ XDG_RUNTIME_DIR=<set>
ProcFB: 0 i915drmfb
ProcKernelCmdLine: root=UUID=9d399706-0188-4c6e-afbd-575e498f5889 ro
rootflags=subvol=@ quiet splash
resume=UUID=64f06803-7591-471e-a985-ef7bd9c4e54d vt.handoff=7
initrd=boot\initrd.img-6.5.0-14-generic
RelatedPackageVersions:
- linux-restricted-modules-6.5.0-14-generic N/A
- linux-backports-modules-6.5.0-14-generic N/A
- linux-firmware 20230919.git3672ccab-0ubuntu2.4
+ linux-restricted-modules-6.5.0-14-generic N/A
+ linux-backports-modules-6.5.0-14-generic N/A
+ linux-firmware 20230919.git3672ccab-0ubuntu2.4
SourcePackage: linux
UpgradeStatus: Upgraded to mantic on 2023-10-15 (65 days ago)
dmi.bios.date: 08/18/2023
dmi.bios.release: 5.27
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: UX3404VA.303
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX3404VA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
- dmi.chassis.asset.tag: Brian Keefer <[email protected]>
+ dmi.chassis.asset.tag: <[email protected]>
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.ec.firmware.release: 3.3
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX3404VA.303:bd08/18/2023:br5.27:efr3.3:svnASUSTeKCOMPUTERINC.:pnZenbookUX3404VA_Q420VA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX3404VA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: Zenbook
dmi.product.name: Zenbook UX3404VA_Q420VA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/2046986
Title:
i915 GuC hang, "engine reset failed"
Status in linux package in Ubuntu:
New
Bug description:
According to intel/freedesktop dot org's submission guidelines, the
Mantic kernel is something that they don't want to hear about, "report
it to your distro instead". Attached is a zip with the /sys dump data
that intel would want, if they wanted it. Lunar had several of these
GuC hangs, I believe this is the first time that Mantic gave me one.
At the time, my laptop was attached to a Steam Deck Dock (on current
stable firmware), connected to an Acer monitor via DP. I had just
fullscreened a promotional video in the Steam client, it animated ~90%
of the way to a fullscreen video window when all the graphics froze.
This crash doesn't seem to be reproducable. Audio was still playing
through the video hang, and I was able to ssh into the laptop to
collect the attached /sys data.
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] *ERROR* GT0: GUC:
Engine reset failed on 0:0 (rcs0) because 0x00
000000
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GPU HANG: ecode
12:1:84dffffb, in steamwebhelper [316201]
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] Resetting chip for
GuC failed to reset engine mask=0x1
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] *ERROR* rcs0 reset
request timed out: {request: 00000001, RESET_
CTL: 00000001}
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] *ERROR* rcs0 reset
request timed out: {request: 00000001, RESET_
CTL: 00000001}
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm]
steamwebhelper[316201] context reset due to GPU hang
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GT0: GuC firmware
i915/adlp_guc_70.bin version 70.5.1
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GT0: HuC firmware
i915/tgl_huc.bin version 7.9.3
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GT0: HuC:
authenticated for all workloads
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GT0: GUC: submission
enabled
Dec 19 20:30:08 zenbook kernel: i915 0000:00:02.0: [drm] GT0: GUC: SLPC
enabled
ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: linux-image-6.5.0-14-generic 6.5.0-14.14
ProcVersionSignature: Ubuntu 6.5.0-14.14-generic 6.5.3
Uname: Linux 6.5.0-14-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: user 2373 F.... pipewire
user 2378 F.... wireplumber
/dev/snd/seq: user 2373 F.... pipewire
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Tue Dec 19 21:31:24 2023
InstallationDate: Installed on 2023-05-20 (214 days ago)
InstallationMedia: Ubuntu 23.04 "Lunar Lobster" - Release amd64 (20230418)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no username)
SHELL=/usr/bin/fish
TERM=tmux-256color
XDG_RUNTIME_DIR=<set>
ProcFB: 0 i915drmfb
ProcKernelCmdLine: root=UUID=9d399706-0188-4c6e-afbd-575e498f5889 ro
rootflags=subvol=@ quiet splash
resume=UUID=64f06803-7591-471e-a985-ef7bd9c4e54d vt.handoff=7
initrd=boot\initrd.img-6.5.0-14-generic
RelatedPackageVersions:
linux-restricted-modules-6.5.0-14-generic N/A
linux-backports-modules-6.5.0-14-generic N/A
linux-firmware 20230919.git3672ccab-0ubuntu2.4
SourcePackage: linux
UpgradeStatus: Upgraded to mantic on 2023-10-15 (65 days ago)
dmi.bios.date: 08/18/2023
dmi.bios.release: 5.27
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: UX3404VA.303
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX3404VA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: <[email protected]>
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.ec.firmware.release: 3.3
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX3404VA.303:bd08/18/2023:br5.27:efr3.3:svnASUSTeKCOMPUTERINC.:pnZenbookUX3404VA_Q420VA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX3404VA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: Zenbook
dmi.product.name: Zenbook UX3404VA_Q420VA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
To manage notifications about this bug go to:
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