Hi Thibault,

Unfortunately, the 24.04 install crashed in the middle of the install 
due to an operator error 🙁

As a result, I had the do a clean install of 22.04.  After the install, 
I now have two kernels - 6.8.0-85 and 6.8.0-40

The problem still exists when I boot -85 but not when I boot -40.  I 
have attached the Important log from October 6, which is the last time I 
ran -85.

Let me know if you need any further logs (and the best way to send them)

Regards,

Dave

On 10/8/25 9:50 AM, Thibault Ferrante wrote:
> Hi David,
> if you could report if you are facing the same issues in 24.04 or not that 
> would be great.
>

** Attachment added: "log messages"
   
https://bugs.launchpad.net/bugs/2126615/+attachment/5916352/+files/log%20messages

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https://bugs.launchpad.net/bugs/2126615

Title:
  System hangs when restarting after suspend

Status in linux package in Ubuntu:
  New

Bug description:
  After opening lid on laptop, the USB mouse no longer responds and I
  must reboot the device.  The reboot hangs on the ubuntu screen and the
  only solution is to power down the unit.

  This only happens on kernels 6.8.0-85 and -84.  If I boot using
  6.8.0-83 then everything works as expected.

  I have also started to see this error during startup- kernel: RDRAND
  is not reliable on this platform; disabling

  Also, when shutting down either 84 or 85 (before a suspend occurs)
  there is a screen of messages that display but I do not know how to
  copy the screen before it restarts.

  Any help is greatly appreciated.  I am not a Linux power user as I
  came from a Windows background.

  Thanks,
  Dave

  ProblemType: Bug
  DistroRelease: Ubuntu 22.04
  Package: ubuntu-release-upgrader-core 1:22.04.20
  ProcVersionSignature: Ubuntu 6.8.0-85.85~22.04.1-generic 6.8.12
  Uname: Linux 6.8.0-85-generic x86_64
  ApportVersion: 2.20.11-0ubuntu82.10
  Architecture: amd64
  CasperMD5CheckResult: unknown
  CrashDB: ubuntu
  CrashReports:
   600:120:125:37:2025-10-01 09:37:38.992062806 -0400:2025-10-01 
09:37:38.991062806 -0400:/var/crash/_usr_bin_gnome-shell.1000.uploaded
   644:1000:125:0:2025-10-01 09:37:30.604062755 -0400:2025-10-01 
09:37:30.604062755 -0400:/var/crash/_usr_bin_gnome-shell.1000.upload
   640:1000:125:27231290:2025-10-01 09:37:30.604062755 -0400:2025-10-01 
09:37:30.644062755 -0400:/var/crash/_usr_bin_gnome-shell.1000.crash
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Oct  1 20:42:14 2025
  InstallationDate: Installed on 2022-09-12 (1115 days ago)
  InstallationMedia: Ubuntu 20.04.4 LTS "Focal Fossa" - Release amd64 (20220223)
  PackageArchitecture: all
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: ubuntu-release-upgrader
  Symptom: dist-upgrade
  UpgradeStatus: No upgrade log present (probably fresh install)
  mtime.conffile..etc.update-manager.release-upgrades: 
2023-04-16T15:31:06.625768

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