Working with my PV on this one.. If interested, plz respond with resume.
Position: Senior SAP SD Functional Lead Consultant Start Date: ASAP Rate: OPEN All Inclusive Location: Exton, PA Duration: 3 to 12 Months Description: A Business Support Analyst will provide CLIENT with a production support service for its enterprise wide business critical systems. This position would focus on efficiently and effectively addressing service (break-fix), enhancement and small project type requests stemming from and relating to our global business systems. This analyst should have a solid background in SAP's SD (Sales & Distribution) module. Key Responsibilities Functional . Manage new service and enhancement tickets . Manage the service and enhancement backlogs . Work closely with the various functional groups within CLIENT to achieve project success . Act as a key escalation point for critical problems and customer complaints . Ensure accurate documentation of incidents are being recorded using the HEAT Help Desk Management System (HDMS) . Identify trends and help to reduce re-occurring incidents . Monitor tickets for Service Level Adherence responding appropriately . Focus on SD related tickets to assist in all of the above needed tasks . In-depth knowledge of SAP's: . Order fulfillment process . Contract maintenance and performance . Pricing condition technique . Output maintenance and determination . Revenue recognition and flows of actual SD values for PA analysis . Variant Configuration Communication . Build relationships with customers and strive to understand their problems and needs . Perform efficient proactive communication across functional groups and throughout the IS organization . Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Additional Functions . Provision of 'out of hours' support . Manage small project system enhancements . IS project activity involvement . Initiate and participate in pro-active support activities with the aim of increasing customer satisfaction levels and reducing re-occurring incidents Thanks & Regards, Kiran Raj | Cigniti Inc. Ph: 214.329.1585| F: 972.767.0948 Email: <mailto:[email protected]|> [email protected]| w: <http://www.cigniti.com/> www.cigniti.com 1304 W Walnut Hill Ln. Ste 240 Irving TX 75038 Yahoo ID: nickwills27 --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "KNOW.IT" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/KNOW_IT_AZ?hl=en -~----------~----~----~----~------~----~------~--~---
