Cisco Unified Communications IPT Technician . Rate - $40/hr max bill
. Local candidates only . 2-3 year contract position . Excellent Communication and customer facing skills are a must . End client is Verizon Business Job Purpose: Technician responsible for providing level 1 and 2 support of customer's Cisco Unified Communications Environment. Candidate should have experience working in a Network Operation Center performing Cisco IPT system administration. Candidate will take support calls from customer's technical and non-technical end-users and perform Cisco Unified Communication Manager (6.x) and Unity moves, adds and changes (MACs). Technician will work with customer's help desk personnel to provide knowledge transfer and help develop IPT support training plans for their help desk staff. Technician will help document processes and ensure the customer's help desk becomes self sufficient in supporting the CUCM infrastructure. Act as the liaison between Verizon and the Commonwealth's technical staff in order to facilitate the troubleshooting of Day 2 support issues. Provide day to day training and support of the existing Ticketing system (CA) used by the Commonwealth in updating the requests and or issues at sites being turned over by Verizon for support. Contact regularly with commonwealth end users and site managers to gain more information on issues at their phone or location. The ability to communicate effectively is most important and documentation of practices is extremely valuable in this role. Hands on reconciliation of physical device issues and concerns related to Cisco 79XX phones and side cars. Good understanding of IT processes and communications is very helpful. Knowledge regarding Active Directory is also helpful. Cisco Unified Communications Manager and Unity Responsibilities and expectactions for training of exisiting IPT staff: o Modify Password o Mark VM private/urgent o Create/forward VM o Outdialing notification (setup by user) o Modify Select rings tones (from existing selection) o Modify User programmable speed dials o iDevert aka Direct transfer to voice mail o Enable/Disable Do not Disturb o Modify Call Forwarding o Modify Forward No Answer to pre designated number o Modify Forward Busy to pre-designated number o Modify Direct transfer to VM o Modify Forward No Answer o Modify Forward Busy o Modify Executive forward to Exec. Assistant No Answer o Modify Executive forward to Exec. Assistant Busy o Add/Delete users from a hunt group o Modify Shared Line appearances o Modify VM Distribution list o Modify Broadcast distribution list o Modify Call forward all o Modify Directory o Activate extension for new person o Activate voice mail for new person o Deactivate extension for terminated person o Deactivate voice mail for terminated person o Reset voice mail password (password forgotten) o Activate EC500 license (transfer desktop phone to cell phone) o Activate Ad-hoc conference bridge line o Call Detail Reporting o Change programming on Extension (i.e. make extension 24645 ring at extension 24644) o Modify Holiday Tables (done each calendar year) ____________________________________________________________________________ ______ Thanks & Regards, Kiran Raj | Cigniti Inc. Ph: 214.329.1585| F: 972.767.0948 Email: <mailto:[email protected]|> [email protected]| w: <http://www.cigniti.com/> www.cigniti.com 1304 W Walnut Hill Ln. Ste 240 Irving TX 75038 Yahoo ID: nickwills27 --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "KNOW.IT" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/know_it_az?hl=en -~----------~----~----~----~------~----~------~--~---
