Hi,

Please send 100% matched resume for the following requiremnt with contact 
details and rate ASAP................................

Position description: The resource will provide support for a Cisco CTI 
integration to a Java-based CRM application. The resource will be required to 
analyze reported issues, troubleshoot and identify root cause. The resource 
will work with developers and the CRM vendor to develop fixes for any 
identified software defects and will support the testing teams through the 
execution of SIT and UAT of the implemented fixes 

Required skills: The resource to support this environment will require: 
Experience on the Cisco ICM platform, Experience in working with the Cisco 
CTIOS APIs, in particular CTIOS JavaCIL, Experience in working with CTI enabled 
soft phones, in particular thin client soft phones, Knowledge of ICM to ACD 
integration, in particular with the Avaya platform, Knowledge of ICM call flow 
design and capabilities, including environments using network take-back and 
transfer facilities.  

Nice to have skills: Knowledge of Java


Thanks & Regards,
Praveen Babu  
Tele: 901-405-1826 / 901-405-4220
Mail ID: [email protected]
Comspark International Inc
(Minority certified & SAP partner)
3265 w.sarazen cir #201
Memphis, TN-38125
www. comsparkint.com
 
 
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