Only EAD, GC’s and US Citizens….
Title: REPO Developer
Duration: 6+ Months
Location: Raleigh, NC
Rate: Competitive
JOB DESCRIPTION
Role overview
(i.e. Mission)
Peoplesoft Code: J Support role involving the handling of
calls/emails from Repo business users across US, Asia-Pacific and
Europe. The candidate will be expected to communicate effectively
with the business and resolve incidents by co-ordinating with other IT
teams.
Responsibilities
Monitor support mailboxes and hotline channels
Monitor regional end of day batches
Communicating directly with business users – receiving calls from
users, listening to their issues and dealing with their requests
appropriately, through direct action, redirection or co-ordination.
Resolving order and trade related issues – determining whether
orders have been executed, identifying incorrectly booked or rejected
orders efficiently, investigating STP failures (such as incorrectly
routed trades).
Resolving pricing/analytics queries – investigating issues involving
price publication and checking analytics
Incident logging and tracking
Perform periodic start, intra-day, end of day system health checks
and site checks
Design and Develop scripts for feeds / reports for users
Produce and maintain support knowledge base and documentation
Key Deliverables
(i.e. Outcome)
Peoplesoft Code: KO Contribute to the stability of Fixed Income
through support efforts, limit risk within production environments.
Help deliver stability as quickly as possible if undesired events
occur within production.
Additional duties
and responsibilities
People soft Code: K Excellent verbal and written communication
skills. Must be able to communicate with non-technical end users as
well as other IT teams. A fair amount of user interaction will be
over the phone with users based in Europe and Asia Pacific.
Knowledge of SQL, shell scripting, unix and windows environments.
Able to perform in a high pressure and highly dynamic environment.
Candidate must have attention to detail; have the ability to work
independently and also as part of a group; possess excellent
communication skills and inter-personal skills; have a willingness to
learn new skills and do whatever is necessary to "get the job done".
Suitable candidates will be results-oriented, goal-driven
self-starters
Knowledge of ITIL or other Incident Management processes preferred
Experience in working within a customer facing help desk support
environment is desirable
Qualifications/
competencies(Please
refer below for a
complete list of
competencies.)
Peoplesoft Code: S/Q
Excellent verbal and written communication skills. Must be
able to
communicate with non-technical end users as well as other IT teams. A
fair amount of user interaction will be over the phone with users
based in Europe and Asia Pacific.
Knowledge of SQL, shell scripting, unix and windows environments.
Able to perform in a high pressure and highly dynamic environment.
Candidate must have attention to detail; have the ability to work
independently and also as part of a group; possess excellent
communication skills and inter-personal skills; have a willingness to
learn new skills and do whatever is necessary to "get the job done".
Suitable candidates will be results-oriented, goal-driven
self-starters
Knowledge of ITIL or other Incident Management processes preferred
Experience in working within a customer facing help desk support
environment is desirable
Candidate Value
Proposition
Peoplesoft Code: DM
Opportunity to gain front office exposure, with both development and
business teams, and develop knowledge fixed income products and
services.
Divisional
Overview and/or
Departmental Overview/
Relative Links
Peoplesoft Code: DO
Fixed Income IT is a global organization, spread across the Americas,
Europe and Asia Pacific. Its primary function is to provide IT support
for the Firm’s Fixed Income Business lines, primarily the Front
Office. The business areas include Cash Trading, Structured Products,
Electronic Trading, Global Loans, Leveraged Finance, Global Money
Markets, Global Fx, Repo, Sales, Research and Corporate Banking,
Proprietary Trading, CDOs, Analytics, Origination, Structured Product
Control, Global Client Technology and Commodities. Additional areas
include Architecture, Cross-Product Development (Project Management,
Business Analysis, Quality Assurance) and Support.
The role will be a part of an organization supporting Fixed Income
division. It is a first point of escalation for production support
issues.
Xavier
Aim Computer Consulting
N. Laurel Park Drive,
Suite #513,
Livonia, MI-48152
Fax: 734-418-2603
E-Mail: [email protected]
Yahoo IM: [email protected]
Website: www.aim-cc.com
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