Please don’t send me a simple resume on Network Engineer without
matching the skill set.
Job Title: Network Engineer
Location: Plano, TX
Duration: 1+ Year
Rate: Negotiable
Specific Product: 5750 SSC (They need to be experts with this product)
Length: Initial contract is for12 months.
They are looking for an Engineer with project based experience, who is
an expert with 5750 SSC, he will join their IPTV team (Internet
Protocol television (IPTV) is a system through which digital
television service is delivered using the architecture and networking
methods of the Internet Protocol Suite over a packet-switched network
infrastructure, e.g., the Internet and broadband Internet access
networks, instead of being delivered through traditional radio
frequency broadcast, satellite signal, and cable television (CATV)
formats. IPTV services may be classified into three main groups: live
television, time-shifted programming, and content (or video) on
demand).
Responsibilities
Serves as on-site company liaison with customer on administrative and
technical matters for assigned projects/products/solutions. Has
responsibility for operational quality of system equipment. Provides
highly visible customer support through the performance of on-site
installation (Major Move, Add, Change, or Delete), as well as
overseeing any necessary diagnoses, troubleshooting, service, and
repair of complex equipment and systems. Checks out and approves
operational quality of system equipment. Instructs customers in the
operation and maintenance of the system. Interprets customers’ needs
and clarifies if the responsibility for problem resolution falls to
sales personnel, customer support reps, or engineers. This job may
include any aspect of field support, and is not limited to system
hardware and software, PC’s, and IP telephony/networking/ wireless
networking.
Key Job Responsibilities
• Maintaining, installing, training, consulting, day two
support, and documentation, of the Optical Networking, Carrier Class
Routing, and Enterprise Core/Edge Equipment and all applications
installed at the customer site.
• Oversee the technical accuracy of advanced installations and
applications
• Work closely with end-users in ensuring the overall
satisfaction of the customer installation
• Provide assistance to the project management team when
needed in the design and deployment of the Alcatel-Lucent Enterprise
equipment
• End-to-end Product and performance evaluation
• Training/Supporting/Mentoring junior staff members as required
• Assist in data collection for enterprise data implementations
• Open Cases within Alcatel-Lucent’s case tracking database,
detailing Customer’s issues/questions and your associated response and
actions.
• Resolve Customer product issues through research using
appropriate user guides, manuals, product release notes,
troubleshooting guide, and other Technical Support Engineers.
• Troubleshoot complex telecom issues as required
• Duplicate Customer product issue in the Customer Service Lab
by replicating the Customer product configuration across hardware and
software.
• Visit Customer site when product issue can no longer be
effectively diagnosed remotely. Site visit could include capturing
more information such as; statistics, traces, dump files,
configuration files, hardware revisions, and software revisions.
• You will be responsible for fully understanding the
configuration capabilities of the product, generating workarounds to
satisfy customer requests, identifying and isolating the occurrence of
product anomalies for correction by R&D.
• Interfaces with customers/managers in the presentation,
interpretation and resolution of technical matters; will be involved
in the resolution of highly complex technical problems during various
phases of a project (staging, pre-cutover, implementation, cut-over).
• Manage all Technical Issues within the CRM Tool (Siebel)
• Obtaining and Maintaining Product Knowledge and Expertise
• To follow all escalations from inception to closure this may
involve interfacing with the Business Partner, Level III Technical
Support, R&D, and/or Pre-Sales.
• Performs other duties as required.
Skills and Experience
General
• Strong leadership and mentoring skills
• Good interpersonal skills
• Team player
• The ability to work with little supervisions and make good
business decisions
• Data Expertise required
• Strong knowledge in complex converged IP environments
• VoIP troubleshooting (QoS, VLAN Mgmt, DiffServ, etc.)
• Sniffer / network analysis tools
• Background in provisioning and maintenance
(debug/diagnostics) of Enterprise switching/routing equipment
Voice Experience
• H.323 Protocols
• VoIP troubleshooting (LAN/WAN Layer)
• Experience (3-5 years) in Enterprise switch/router installations
• Working knowledge and troubleshooting experience in T1 Technology
• Working knowledge of Telco test gear such as Fireberd
testers, Sunrise, etc.
• Ability to debug hardware and software system level problems
in a multi-vendor IP environment
• Typical Carrier rules, regulations and service procedures
Operating Systems
• Familiarity with UNIX (Linux, HP-UX, Solaris, Aix, etc.) and
Microsoft Operating Systems (NT/XP) and software tools such as FTP,
Telnet, TFTP, HyperTerminal, etc
• Understanding of internetworking concepts—including
switching, and routing
• Packet voice experience with Voice over Frame-Relay and/or
VoIP (H.323/SIP/QoS mechanics)
• Understanding of LAN/WAN protocols and topologies; for
example, TCP/IP, Frame Relay, X.25, PPP, ISDN, Ethernet
• Knowledge in voice communications technology terms
Work Hours/other
• 24/7 Availability
• Normal working hours are 8:00 AM EST to 5:00 PM EST Monday
through Friday
• After hours coverage shall be covered via on-call rotation
among the Resident Engineering staff
• Resident Engineers shall be trained & certified on
Alcatel-Lucent technology
• Participate in Installation activity, as required
• Dedicated to end-client to secure Operations and Maintenance
activities
• The Resident Engineer shall work flextime from Monday to
Friday (i.e., not necessarily regular business hours) to average, on a
weekly basis, not less than forty (40) hours per week
REQ 2
Job Title: Essbase Resource
Location: Englewood Cliffs, NJ
Duration: 10+ Months
Rate: $40-45/hr
Must have working knowledge of:
Excel VB
Report development
Experience in:
Report development using Hyperion Essbase
User Guide documentation
UAT (User Acceptance Testing) process and test script writing
Good to know:
Data query (using Hyperion Essbase)
Primary task for the hired consultant:
Assist PMO in various projects
Perform operational support for business reporting tools
developed by Business Systems
Develop/ maintain reports
Other ad hoc projects
Xavier
Aim Computer Consulting
N. Laurel Park Drive,
Suite #513,
Livonia, MI-48152
Fax: 734-418-2603
E-Mail: [email protected]
Yahoo IM: [email protected]
Website: www.aim-cc.com
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