Position :Remedy Admin/develop Duration : Long Term Rate : $45 – 50/hr
The primary responsibilities of this role include maintaining the Remedy application production and development environments and developing new functionality primarily through integration and configuration. This role is closely connected to the monitoring team with regard to CMDB data, specifically regarding events displayed via web services, support group notifications, and inventory. An understanding of how to streamline the Remedy interface is desirable. A qualified candidate must be self-motivated, work well independently, manage projects from inception to final deployment, and implement effective solutions. He or she must have excellent interpersonal and communication skills to work with and support the various end users. The ideal candidate for the job has significant experience upgrading Remedy, as well as promoting ITIL in a firm similar or greater than the client’s in size. The ability to conduct a needs analysis and produce a viable solution would be extraordinarily beneficial. Required Skills • Remedy ARS 7.1 (7.5 preferred) • ITSM 7.0 (7.6 preferred), including incident, change, asset and problem • Atrium CMDB 2.1 (7.7 preferred), including class management, federation management, and reconciliation management • Atrium Integration Engine • Web Services • Integrations with multiple systems (knowledge of PERL and XML preferred) • E-mail engine - Creating and updating tickets via incoming emails, creating HTML email templates for outgoing Remedy emails • Reporting with Business Objects & BMC Analytics (knowledge of SQL preferred) -- You received this message because you are subscribed to the Google Groups "KNOW.IT" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/know_it_az?hl=en.
