Hi, Let me know if you have the consultant for the same requirement. Kindly mail me the consultant resume with the same subject line.
* **Client Response Services Analyst *Need Heavy financial experience *Location* : Salt Lake City *Duration *: 6+ Month *Rate* : Open *Client Services Response Analyst* will be responsible for providing world class technical support to our global user community. The team works in a fast-paced Windows platform environment, providing 24x7 support for all regions and business units within the firm. In this role, the individual will be required to provide a high level of customer service to our internal user community, utilizing their technical, communication, and service oriented skills. *Client Services Workplace Response Support analyst:* In this role, the individual will focus on the following areas: - Work as part of a team providing support to global business units and the technology community - Provide phone support for troubleshooting basic Windows and Citrix based platforms and applications - Help internal clients navigate in-house developed applications and Tools - Assist internal clients with audio video, teleconferencing and training reservations - Direct users to the appropriate Subject Matter Expert to resolve complex or business-specific issues - Provide triage support for all hardware and peripherals related to the Workplace environment - Timely entry, updating, and closure of all tickets and issues - Adhere to established service levels, quality standards, and best practices - Documentation collaboration with the global technology community - Ability to train end users via the phone, in real time when necessary - Identification of reoccurring issues which may require root cause analysis - Knowledge of 3 or more of the following products (with the ability to be trained on the remaining) are required to provide high quality support: Microsoft Office Suite (Excel, Word, PowerPoint, Access, Visio, and Project), Microsoft Outlook and Exchange, Microsoft Sharepoint, Citrix Terminal Server troubleshooting, Mobile technologies (Blackberries, Citrix, VPN), Market Data applications (Bloomberg, Reuters), Active Directory administration, Basic networking (DHCP, DNS) and Audio conferencing and Voice related support -- Gagan Jha Sysmind LLC Ph: 609-897-9670 X214 [email protected] http:www.sysmind.com Linkedin : http://www.linkedin.com/in/gagangreen -- You received this message because you are subscribed to the Google Groups "KNOW.IT" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/know_it_az?hl=en.
