Hello!!!! Please send me your resume across shail...@aim-cc.com ASAP.
*Role: QA Analyst- Must Have VoIP Experience in Call Centers!* *Rate: $**40 hr C2C* *Location: Denver, CO * *Date resource is required: 04/19/2010* *Anticipated end date: 10/19/2010* *MUST BE LOCAL TO CO*** Line of Business: TIG - Information Services Job Classification: Systems QA Analyst Position Description: Experience Level: Bachelor's degree plus 7-10 years CO Platform/Skills Required: QA Testing/Test Case Development, QA Testing/QA Testing, Documentation Tools/Visio, Analysis Skills/Business Analysis, Analysis Skills/Financial Analysis Additional Description of Services: - The QA Analyst will be responsible for testing projects which consist of VoIP, packet-switched voice technology. -This QA Analyst position reports to the CCT Test Manager and is accountable for developing test plans & test scripts, executing test scripts and defect management. All testing is considered complex and involves contact center technology which includes IVR, CTI (routing and reporting), Desktop applications and MIS. The Analyst is expected to have extensive experience with contact center applications in addition to testing carrier-grade VoIP. - The Analyst must have experience reviewing requirement documents, design and specifications documents (such as call flow documents, functional specification documents, production implementation documents and technical specification documents). - The Analyst is required to evaluate all documentation, identify gaps and develop test plans, test scripts and test mitigation strategies. - Under the direction of the Test Manager, the Analyst must work effectively with Project Managers, Business Analysts, technical team resources and business partners to ensure clarity of requirements, test plans and test results. - The KPIs for this position is to deliver all assigned work on time, on budget with zero defects. To the extent that defects are unavoidable, the Analyst must develop a mitigation strategy that is approved by the QA Manager and business stake-holders. *Mandatory (Experience) Requirements:* - Training and experience developing VoIP test strategy and in large scale, complex contact center environments. - Experience testing Quality of Service (QoS) considerations related to VoIP. - Experience establishing test measurement and evaluation criteria. - Experience testing and resolving quality concerns with respect to voice quality, accessibility, routing speed, connection reliability, routing reliability, connection continuity and disconnection reliability. - Experience with identifying and mitigating security considerations with respect to VoIP. - Superior communication skills, both oral and written are essential. Other comments - General understanding of VoIP concepts is assumed. The ideal candidate must have demonstrated experience with carrier-grade VoIP testing and implementation in large-scale, complex contact center environments. All submissions must highlight specific testing and implementation experience in order to receive consideration Shailaja Aim Computer Consulting N. Laurel Park Drive, Suite #513, Livonia, MI-48152 Phone: 734-591-3562 Extn.1+161 Fax: 734-418-2598 *shail...@aim-cc.com* <shail...@aim-cc.com>* * *shailaja_ai...@yahoo.com* <shailaja_ai...@yahoo.com>** *www.aim-cc.com* <http://www.aim-cc.com/>** *Note: This is not an unsolicited mail. If you are not interested in receiving our e-mails then please click** **“**Remove"*<shail...@aim-cc.com> -- You received this message because you are subscribed to the Google Groups "KNOW.IT" group. To post to this group, send email to know_it...@googlegroups.com. To unsubscribe from this group, send email to know_it_az+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/know_it_az?hl=en.
