*Please send resume Only to : [email protected] ; * * *
*Job Title** **:** **QA Analyst - MUST HAVE GENESYS, IVR, CTI, and MIS Exp** * *Duration** **:** **6 + Months ,* *Location** **:** **Denver**, CO** .**. *** * * *>>> LOCALS Or Regionals Only >>> * * ** *** *Job Description & Responsibilities :*** *QA Analyst - MUST HAVE GENESYS, IVR, CTI, and MIS Experience* - Bachelor's degree plus 7-10 years of experience is required . - QA Testing/Test Case Development, QA Testing/QA Testing, QA Testing / Win Runner , Documentation Tools/Visio, Analysis Skills/Business Analysis, Analysis Skills/Financial Analysis Additional Description of Services : - This QA Analyst position reports to the CCT CTI/QA Test Lead and is accountable for developing test plans & test scripts, executing test scripts and defect management. All testing is considered complex and involves contact center technology which includes IVR, CTI (routing and reporting), Desktop applications and MIS. The Analyst is expected to have extensive experience testing these components. - The Analyst must have experience reviewing requirement documents, design and specifications documents (such as call flow documents, functional specification documents, production implementation documents and technical specification documents). - The Analyst is required to evaluate all documentation, identify gaps and develop test plans, test scripts and test mitigation strategies. - Under the direction of the CTI/QA Test Lead, the Analyst must work effectively with Project Managers, Business Analysts, technical team resources and business partners to ensure clarity of requirements, test plans and test results. - The KPIs for this position is to deliver all assigned work on time, on budget with zero defects. To the extent that defects are unavoidable, the Analyst must develop a mitigation strategy that is approved by the QA Manager and business stake-holders. - Training and experience with Genesys Framework (CTI) in a large scale, enterprise contact center environment. - Experience evaluating CTI associated interface requirements and identifying gaps and risks in test planning, execution and defect resolution. - Experience evaluating CTI logs and events with sufficient knowledge necessary to interpret results and determine if functional requirements are met . * * *Have a nice day….* *Thanks & Regards ,* *Ram IT Technical Recruiter, Ph no#: 704 – 303 – 9820 ;* *Fax : 877- 484 - 0149 Email : [email protected] <[email protected]> ; * *G-Talk: [email protected] ; www.kronsys.com ;* -- You received this message because you are subscribed to the Google Groups "KNOW.IT" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/know_it_az?hl=en.
