*PRIMARY RESPONSIBILITIES:* * *
*Technical:* 1. Provide application support to ensure availability and reliability of the shared Business Objects XI reporting environment, including administration and maintenance of user groups, users, folders, events, schedules and security. 2. Participate in monitoring of Enterprise server performance and stability, and perform required support and maintenance to improve where necessary. 3. Provide technical support (including upgrades and patching) of existing Production environment. 4. Test and deploy new Business Object universes to meet business needs. 5. Conduct analysis of alternatives and provide recommendations for support issue resolution. 6. Work with project team to plan a support strategy for solutions and/or enhancements to existing systems to meet current and future needs. 7. Develop standards for universe and report development. 8. Perform peer reviews on all BO universes, reports and dashboards. *Service:* 1. Work with business on assigned Help Desk tickets and research/resolve them while following application support protocols and help desk process flows with rigor and vigor. 2. Engagement in user facing and communication tasks while interacting with support teams, Business users and Super Users, vendors, and quality assurance team. 3. Work with IT quality assurance and software delivery teams regarding code tuning efforts, project phase, post-implementation phase, and performance analysis, as matters are observed in the production environment. 4. Participate in the periodical rollout and provide application support of additional functionality/releases/upgrades. 5. Work closely with the users to rectify the data and reporting discrepancies. 6. Prepare and maintain key SOPs (Standard Operating Procedure) documents and technical specifications for new and existing solutions. 7. Handle 24x7 on-call assignments as per application support schedule. 8. Adherence to all Service Level and programming standards. 9. Identify training opportunities and knowledge gaps, participate in mentoring and training of business and IT users. 10. Work on additional assignments as delegated by management. *EDUCATION AND QUALIFICATIONS:* * * 1. BS degree in Computer Science, MIS, or related field required 2. Minimum of 5+ years experience with administration and production level support of a Business Objects Enterprise (current to version XI, R1/R2) clustered environment. 3. Minimum of 5+ years experience of Universe Design and Maintenance. 4. Minimum of 5+ years experience with Desktop Intelligence. 5. Minimum of 2+ years experience with Web Intelligence. 6. Minimum of 2+ years experience with Crystal Reports. 7. Minimum of 2+ years of experience in troubleshooting ETL code – Informatica or Genio. 8. Database knowledge in Oracle 9I and MS SQL Server 2000, including strong SQL Skills 9. Familiarity with Essbase / Microsoft Analytical Services / OBIEE a big plus 10. Proficient in MS Office (Word, Excel, Outlook, Power Point, Project) 11. Able to communicate technical solutions to front-end business customers. 12. Strong communication skills both verbal and written. 13. Excellent organizational and data analysis skills with attention to details. 14. Excellent analytical, problem solving, time management and interpersonal skills. 15. Must be able to work independently and as part of a team. Ability to learn rapidly and to apply formal training to new software environments Beig Ronn Technical Recruiter Clear Thought Solutions LLC. Email [email protected] <[email protected]> | Phone 919-342-0477 |Fax 347.296.3797 1135 Kildaire Farm Rd, Suite 311-10, Cary, NC 27511 | www.clearthoughtsolutions.com <http://www.prosoftcyberworld.com/> We respect your Online Privacy. This is not an unsolicited mail. Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply with a remove in the subject line and mention all the e-mail addresses to be removed with any e-mail addresses which might be diverting the e-mails to you or click on this link to be removed. ** Remove link: *mailto:[email protected]?subject=remove_me*<[email protected]?subject=remove_me>We are sorryfor the inconvenience. -- You received this message because you are subscribed to the Google Groups "KNOW.IT" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/know_it_az?hl=en.
