 Siebel Support - Functional Analyst
Option on Extension: Yes
Location: Bothell, WA
Summary of Project:
The team supports Siebel and Siebel Analytics applications , which are used with clients Healthcare for GSSNA (USA and Canada) for the Imaging Systems and Ultrasound businesses.
Description of Assignment:
Functional support on business applications which are based on the mentioned technologies, conform the agreed service levels. Handle Change Requests for those applications or be part of a project team.
Provide continuity and knowledge assurance for the Siebel application in the clients landscape.
Serve as lead functional analyst on global project teams. In this role represent existing Siebel solution and propose solutions. Prepare design and analysis documents. Represent solution to developer. System and regression test components.
Deliverables:
Call logging
Incident and/or problem registration
Incident resolution and communication to users
Specific Job Characteristics:
1. Incident management; give advice and answer questions from Support end users for all the areas of Siebel Sales applications including customized Siebel areas in business processes, quoting (equipment & service), eConfigurator, product, pricing, orders, change orders and CRM (Accounts, Opportunities, Forecasts, Activities, Campaigns etc.).
2. Functional Lead Analyst on global projects.
3. Ability to work in the North American user’s time zone 6AM to 6PM (GMT-8 hours), participate in teleconferences or web based meetings.
4. Support business demand peaks e.g. month-end support of system issues or project go-live
5. This position requires knowledge of environment settings for operating systems including related applications like browsers, MS Office, Adobe etc.
6. Siebel user administration including new account requests and managing assignment of responsibilities, list of values and other master data for both production and project requirements.
7. Registration of solutions and workarounds in a case registration system and maintain a FAQ database and other user documentation, as required
Support Siebel Remote local client, DEV, QA, and Production environments
Knowledge and Experience:
The Functional Analyst needs to have knowledge about or expertise in with minimum of 3 years applicable Siebel experience:
1. Providing 1st line support to the user population via telephone as well as through incident tickets.
2. Experience with incident and problem management and effective triage of reported issues.
3. Service oriented focus and flexible attitude
4. Able to work independently with a diverse team spread across multiple locations in North America and Europe.
5. Is dependable and accurate worker and has a strong sense of ownership in tracking an incident through its resolution and communicating back to the end users.
6. Excellent verbal and written communication skills (English) over the phone and email.
7. Able to quickly analyze incidents and either resolve, or provide workaround
8. Ability to recognize significance of incidents that should be escalated based on business impact.
9. Experience managing Siebel user administration
Familiar with browser settings, ability to troubleshoot common desktop concerns related to Siebel usage.
Sincerely,
Ramesh Allied Informatics Inc. 1815 Satellite Blvd., Suite 302 Duluth, GA 30097 Direct : 770-573-1838
Ph: 770.246.9800 Ext 106 Fax No. 770-246-0087 Email: [email protected] www.alliedinformatics.com Note: We respect your Online Privacy. This is not an unsolicited mail.Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line and mention all the e-mail addresses to be removed . We sincerely regret any inconvenience |
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Allied Informatics, Inc., 1815 Satellite Blvd., Suite 302, Duluth, Georgia, 30097
Allied Informatics, Inc., 1815 Satellite Blvd., Suite 302, Duluth, Georgia, 30097
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