> > Good Morning Associates, > > Please send me the suitable profiles to [email protected] > > *NOTE: Local to Seattle, WA* > > Role description; > > Primary responsibility will be to support CAP Application and related > infrastructure. Troubleshoot complex issues related to IIS, Windows & > Network. Manage Servers in PROD, PPE & INT Environment. Troubleshoot and > resolve issues related to application and/or servers. Work on application > deployments. Owning and working on Server migrations and platform upgrade > projects involving high business impact and executing migration with > precision leading to zero to minimal downtime. Provide on call support on a > rotation basis. Work on maintenance tasks such as Certificate renewal, > password updates, security patching etc. Provide operational solutions to > engineering team as and when needed. Work with partner teams and customers > towards resolving issues. > > -Supporting and managing servers in production, pre-production and > integration environments. > -Providing application support for business critical applications, > troubleshooting and resolving application issues. > -Working with engineering team to troubleshoot complex application issues, > participate in planning & deploying new application releases. > -Installing Security patches to servers & performing password reset for > service accounts. > -Renewing SSL certificate, website configuration and troubleshooting. > -Work on project tasks such as building new servers, server migration, > upgrading to latest windows OS and upgrading IPAK level on servers, SQL > upgrade, IIS installation & configuration. > -Troubleshooting basic network related issues and escalating to networking > team and working towards resolution. > -Providing analysis and troubleshooting for Windows, IIS & network related > issues. > -Working independently within established processes and procedures. > -Communicating problem resolution and additional information to customer > groups, project team, and IT support groups. > -Contribute towards knowledgebase improvement. > -Use incident management tools such as UTS, MSE for Server Request (SR) > tracking of open, in-process, and closed issues. > -Extended coverage outside of normal work hours is occasionally required. > -Strong written and verbal communications are required. > -Result oriented, takes ownership of the issue till resolution > -Should be process-oriented and be able to adapt to process changes in the > operation > -Sensitive to SLAs/metrics and have clarity on responsibilities > > > Skill/Experience requirements; > > -Good verbal and written communication skills required > > Windows Server 2008 (L3) > -4+ years of experience with windows administration & troubleshooting > skills required. > > IIS 6.0/7.0 - (L3) > -Knowledge of IIS 6.0 or 7.0, Installation, configuration, App Pools, SSL, > managing web farms and troubleshooting skills are required. > > Networking skills (L2) > -Troubleshooting network related issues. > > SQL Server 2008 - (L1) > -SQL Server 2008 administration and troubleshooting knowledge will be an > added advantage. > > Others > > -Knowledge of Load Balancing solutions such as BIGIP, WLBS, Application > Center server. > -Knowledge of Monitoring tools such as SCOM, MOM or any other. > -Demonstrated troubleshooting and problem solving skills. > -Experience with scripting concepts and techniques would be a strong plus > such as VBScript or PowerShell. > > Plusses; > > -Familiar with any one Incident management system. > -ITIL / MOF > -Experience with enterprise knowledge base system (Example Primus). > -Previous Microsoft Project experience. > > -- > *Vasudev Rao* > Tektree LLC, Newark, DE > Phone: *302 248 8012* > ****Email: *[email protected]* >
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