Hi Partners,
Hope You are doing great!
ORACLE PL/SQL Embedded Backend Developer/ and .Net (front end)
Duration : Perminent
Rate : 75,000 annual salary
Must be a US Citizen or Green Card and pass drug and background
The candidate will be the direct point of contact between the developers and
the customers. He/she will troubleshoot issues outside of the scope of Tier
I support and provide feedback to the development team for product
enhancements and new features for their software. This individual should
have a solid background in support and proficient experience code fixes.
There is a lot of customer interaction in this position, so this individual
should be someone who likes interaction, has a positive attitude, and wants
to continue their learning process.
Key Responsibilities
* Research code related issues remotely and correctly diagnose the issue
and be able to make minor bug fixes.
* Field customer support calls and performing root cause
analysis/resolution into the issues the customer is facing.
* Develop workaround solutions for issues related to software errors.
* Collaborate extensively with peers and management to resolve client
issues while actively contributing to a growing knowledge network that
improves the effectiveness of our team and the information available to our
clients.
* Prioritize numerous issues of varying severity, and effectively manage
the resolution of all issues within accepted service levels.
* Troubleshoot and recommend technical solutions for customer issues
related to software setup and configuration.
* Effectively Interact with peer to Director-level IT professionals.
* Provide feedback to Product Management team regarding product issues,
enhancements, and new features.
* Proactively seek to identify, communicate, and implement process
related improvements.
* Effectively manage multiple tasks and activities concurrently and able
to provide periodic status updates to key stakeholders
* Work with Development and Quality Assurance staff to resolve issues
reported by customers.
* Participate in the facilitation of end user and IT training sessions.
* Report on service levels and other relevant support metrics to the
company executive team on a regular basis.
Basic Qualiications
* Minimum of 3 years experience in ORACLE PL/SQL and .Net (front end),
MS SQL, in an IIS Windows environment
* Minimum of 1 year of experience developing or supporting Accounting
applications/systems
Preferred Qualification
* Working knowledge of Clipper
* XML/XSL (light administration, issue diagnosis/resolution)
* AppWorx or other job scheduling tools
* BizTalk, ETL, or other middleware tools
* Working knowledge of networking principles
* Working knowledge of App/Server security protocols & tools
* Excellent customer service and relationship building/management skills
* BA/BS Degree in Computer Science or MIS
> Thanks & Regards,
> r...@jee,
> Email Id: [email protected] <id%[email protected]>,
> Mobile No:+919052826449.
>
>
--
Thanks & Regards,
r...@jee,
Email Id: [email protected] <id%[email protected]>,
Mobile No:+919052826449.
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