Hi Friends, Please help me with suitable profiles. Thanks. Please send it to [email protected] 972-325-1264*1862
*Role: - Senior Siebel Functional Analyst Location: - Bothell, WA Duration: - 12 + months No. of Positions: - 2 Rate: - $43/hr* *Specific Job Characteristics:-* · Incident management; give advice and answer questions from Support end users for all the areas of Siebel Sales applications including customized Siebel areas in business processes, quoting (equipment & service), eConfigurator, product, pricing, orders, change orders and CRM (Accounts, Opportunities, Forecasts, Activities, Campaigns etc.). · Functional Lead Analyst on global projects. · participate in teleconferences or web based meetings. · Support business demand peaks e.g. month-end support of system issues or project go-live · This position requires knowledge of environment settings for operating systems including related applications like browsers, MS Office, Adobe etc. · Siebel user administration including new account requests and managing assignment of responsibilities, list of values and other master data for both production and project requirements. · Registration of solutions and workarounds in a case registration system and maintain a FAQ database and other user documentation, as required · Support Siebel Remote local client, DEV, QA, and Production environments *Knowledge and Experience:-* * * · The Functional Analyst needs to have knowledge about or expertise in with minimum of 5 years applicable Siebel experience: · Providing 1st line support to the user population via telephone as well as through incident tickets. · Experience with incident and problem management and effective triage of reported issues. · Service oriented focus and flexible attitude · Able to work independently with a diverse team spread across multiple locations in North America and Europe. · Is dependable and accurate worker and has a strong sense of ownership in tracking an incident through its resolution and communicating back to the end users. · Excellent verbal and written communication skills (English) over the phone and email. · Able to quickly analyze incidents and either resolve, or provide workaround · Ability to recognize significance of incidents that should be escalated based on business impact. · Experience managing Siebel user administration · Familiar with browser settings, ability to troubleshoot common desktop concerns related to Siebel usage. -- *Warm Regards Ravi InfowareTech Inc Phone: 972-325-1264*1862 Fax: 214-350-4142 Email: [email protected] www.infowaretech.com HUB | MBE | WBENC Certified. * Please reply with “REMOVE” in the subject line if you do not wish to get emails from us in the future. Sorry for the inconvenience that it may have caused. -- You received this message because you are subscribed to the Google Groups "KNOW.IT" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/know_it_az?hl=en.
