Hi, Location : Redmond.Wa
Duration : Long Term* * *Role description;* Work in the office during normal business hours from 9am to 5pm, and over time if necessary. Provide operational support for day to day activities involving Applications, Software Updates and Operating systems deployment. Provide incident and problem management support and proactively identify the shortcomings and provide solutions for sustained and predictable delivery of operational tasks. Act as an escalation point for troubleshooting issues with Software Update deployments, desktop migrations and application deployments for both internal and external customers. Proactively identify and log bugs/ DCR’s to relevant teams with thorough follow-up. Collaborate with various support and development teams to improve the overall quality of delivery not just for the team but for the entire organization. Use technical expertise in Windows, SMS, SQL and WMI as well as other enterprise applications to automate manual tasks. Troubleshoot failures. Identify system problems and recommend solutions to improve processing efficiency and stability. Assist in building, implementing and improving processes related with day-to-day SMS operations. *Responsibilities Include:* Provide system administration for our customers in the following areas: Distribute monthly security updates for our customers during monthly patch cycle. Resolve tickets in queue for applications distribution ( SLA : Pri1-4hrs, Pri2-10hrs, and Pri3-24hrs). Perform Sustainer Patch management activities. All related Work Items should be completed within 48 hours. Perform troubleshooting and Remediation for patch and software distribution issues. Perform tasks as per the defined processes. Follow documented escalation process. Perform testing on tools/scripts developed within the guidelines set when receiving the project. *Skill/Experience requirements;* * *Technical Skills: Minimum 5 years deploying and/or operating SMS 2003 or Configuration Manager 2007. 5 years of experience in OS Deployment technologies such as Configuration Manager OSD, PXE, WDS/RIS, Driver Management, USMT, and Peer Caching. Ability to write complex SQL/WQL queries. Thorough understanding of Windows server and client platforms. Excellent in Windows, SQL, VBS / PowerShell Scripting and WMI to automate manual tasks Knowledge of WMI and XML is very essential. Good understanding of Active Directory, OU structures and Group Policies is a big plus Understanding of Branch Cache, Multicast and related network technologies is a big plus *Soft Skills:* Works effectively across multiple teams, roles and disciplines Ability to work well under tight deadlines with a focus on customer satisfaction Excellent verbal and written communication skills Ability to successfully prioritize issues and drive to closure -- Thanks & Regards, Jyothi Prasad V.V TEK TREE, LLC A Certified Minority Owned Woman Led Business Enterprise (MBE/WBE) Phone # 302-752-4267 Fax # 302-368-2731 | 302-397-209 Web : www.tektreeinc.com Yahoo.IM jptektree. Mail Id. [email protected] -- You received this message because you are subscribed to the Google Groups "KNOW.IT" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/know_it_az?hl=en.
