*Position: Network Operations Technician* *Location: Houston, TX*
*Duration: 6+Months* Position Summary This a 24/7 Network Operations team that is responsible for production systems health monitoring using System Center Operations manager 2007. The team maintains and manages the LyondellBasell environment by providing technical support, testing, troubleshooting for WAN connectivity incidents and for Windows environmental issues, and back-up and restore responsibilities. Successful candidate must be able to multi-task and prioritize system events according to severity and escalation procedures. Candidates must be comfortable communicating quickly and accurately in the event of production emergencies, both with internaland external groups. This individual must also be comfortable navigating through various application environments and be actively involved with troubleshooting and/ or resolving production issues. *Responsibilities include:* - Monitoring the health of the LyondellBasell environments (from Dev to Production) on a 24 / 7 basis on a Windows platform using System Center Operations - Escalate production incidents and drive them to resolution via troubleshooting, communication and subsequent updates - Incidents are owned from start to finish - The NOC acts as first level support for production issues by gathering documenting information for troubleshooting for either direct resolution or for various maintenance teams for resolution - The candidate must be flexible with the ability to handle stressful situations such as initiating incident conference gridge calls, sending quick and accurate outage notifications, and escalating to various maintenance managers. - Communicating between departments, vendors and partners as a central repository for information regarding production sites - Understanding of incident scopes and performs tasks that require judgment and creativity in the application of standard troubleshooting techniques and methods for resolution - Creates and updates trouble tickets to ensure accuracy and completeness - Performs troubleshooting tasks using SCOM or other Network Management System GUI - Monitor facility environmental alerts for power and cooling - Works closely with customers keeping them advised on system status *Experience:* - Solid knowledge of software application environments such as Windows, SAP, ArcServ and HP server support applications - Solid knowledge of routers, switches, firewalls and servers - Must have intermediate skills in Windows applications including the use of a web browser, search clients, Excel, Outlook and Word - Previous experience with Remedy or ticketing systems a plus - Must possess good judgment along with common sense and organizational skills - Must be able to organize and prioritize issues and work methodically and logically towards resolution - Ability to work and communicate effectively as part of a 24/7 team *Education:* - Associates degree in Computer Science or equivalent work experience - CCNA or CCND or higher level certificate - A+ certification or knoweldge demonstrated Total years of experience: 5 - 7 years -- Thanks & regards Sareen Bhaskaran Sr. Resource Manager| ProSoft CyberWorld Group, Inc [email protected] Phone Direct: 630-689-2960 ext 145; www.prosoftCyberworld.com Alternate email id [email protected] Yahoo IM: sareen_recruiter (only those who are in SALES please add me); CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. -- You received this message because you are subscribed to the Google Groups "KNOW.IT" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/know_it_az?hl=en.
