Desktop Support Engineer
Project Location Raleigh, NC Face to Face : Yes Rate : Open Job Description • Knowledge and experience using HEAT call tracking software • Knowledge of Basic Crystal Reporting • Knowledge and experience supporting Microsoft Outlook 2003 & 2010 • Knowledge and experience supporting Microsoft Windows XP and Windows 7 • Knowledge and experience supporting Office 2003 suites and 2010 suites • Ability to manage tasks and meet schedules • Ability to write technical documentation that is easily understood by clients • Must have good organizational and communication skills, written and oral • Must have excellent customer service and teamwork skills PREFERRED: • Previous experience with Department of Transportation or Government environment • Knowledge of SAP Responsibilities : • Assist with providing tier one computer hardware and software support to all statewide computer users • Facilitate the resolution of incidents and problems, call tracking, and routing to several level two business application help desks within DOT • HEAT by FrontRange Solutions used to manage and track customer support problems on all computer hardware, software, and business process issues • Facilitate various efforts between state ITS and other state agencies. Duration : 12 Months Please send me most updated resume with below details Full Name Current location Relocation Availability Visa Status Hourly rate on c2c/1099 Current location Contact number Email id Face to face after telephonic rounds (Yes/no) *Thanks & Regards* *Suman Bakshi * *Abacus management & consultancy services Phone :703– 372 – 7830||Fax: 540 –301 –8166* *Email : [email protected] <[email protected]>|| Website : www.abacs.com* -- You received this message because you are subscribed to the Google Groups "KNOW.IT" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/know_it_az?hl=en.
