*Hi,* * *
*Reply to [email protected]* * * * * * * *Title*: Help Desk *Loc*: Richmond, VA *Duration*: 4 mon *Rate*: $35/hr on C2C *JD*: *Primary Skills*: The scope of work is to provide computer technical support to the State Corporation Commission. Fundamental requirements: CompTIA A+ certification within the last 5 years. 4 or more years of recent experience in a full-time Help Desk / Technical Support position. Superior communication skills; both written and verbal. Thorough knowledge of and experience with Windows XP and Windows 7 operating systems and Microsoft desktop software products, including Office Professional 2007. Ability to provide superior, professional, courteous support to end-users via telephone and in person. Ability to independently trouble-shoot and correct complex PC issues, including issues with the registry, drivers and malware. Extensive experience correcting Windows operating system issues and installing Windows operating systems. 2 or more years experience entering information and working with a trouble-ticket, issue tracking system. *Description*: Maintain, analyze, troubleshoot and repair computer systems, hardware and computer peripherals. Document, maintain, upgrade and replace desktop hardware and software systems. Support and maintain user account information including rights, security and systems groups. Provide hands-on and telephone support of personal computers and laptops. Locate, read, comprehend and follow instructions in online technical service manuals, knowledge bases and publications. Diagnose and solve PC software and hardware issues, including issues with malware. Prioritize and schedule own workload. Provide accurate and helpful answers, both written and verbal, to end-users in a professional, courteous and timely manner. Install and configure software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors. Manage and report time spent on all work activities. *MUST have CompTIA A+ Certification* Thanks Sim E-Aspire IT, LLC 4390, US 1, Suite 218, Princeton, NJ 08540 Direct: (609)-751-5334, Fax: 860-795-8634 Email: [email protected] Website: www.e-aspireit.com YIM: [email protected] ------------------------------------------------------- -- You received this message because you are subscribed to the Google Groups "KNOW.IT" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/know_it_az?hl=en.
